When did you buy the MBP?Just dropped off my 2015 MBP 13” they said it’s covered and I’ll have it back by Jan 3rd.
When did you buy the MBP?
Please, let us know, how it turned out. I have the same problem.
Great job Apple for keeping this a secret. Half of my MBP 15'' 2015 screen is without anti-reflective coating now and I can't fix it. At the Genius Bar they told me the secret-repair program works for 4 year counting from the activation day. I'm 3 months late simply coz I didn't know about this program. You made a factory issue and you pretend that you want to fix it but you never make the program official.
Apple continues to authorize free display repairs for eligible MacBook and MacBook Pro models with anti-reflective coating issues for up to four years after the affected notebook's original purchase date, the company said in an internal memo distributed to Apple Authorized Service Providers this week.
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Models that remain eligible for the repair program:
Apple has not added any MacBook Pro or MacBook Air models released in 2018 or later to the eligibility list at this time.
- MacBook Pro (13-inch, Early 2015)
- MacBook Pro (15-inch, Mid 2015)
- MacBook Pro (13-inch, 2016)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (13-inch, 2017)
- MacBook Pro (15-inch, 2017)
- MacBook (12-inch, Early 2015)
- MacBook (12-inch, Early 2016)
- MacBook (12-inch, Early 2017)
In its memo, obtained by MacRumors, Apple adds that MacBook Pro models released in 2014 and earlier are no longer eligible for the program. Most of those units should be well past the repair program's four-year coverage window, but perhaps some were sold by resellers at a later date and were still eligible until now.
Apple began this repair program in October 2015 after some MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays. Apple has never posted the repair program to its website, opting instead to handle the matter more quietly.
Over the years, the issues have led to an online petition with nearly 5,000 signatures, a Facebook group with over 17,000 members, and complaints across the Apple Support Communities, Reddit, and our own MacRumors forums. A so-called "Staingate" website was set up to share photos of affected MacBooks.
Apple's internal service guide for this issue continues to state that customers who already incurred out-of-warranty costs related to this issue are eligible for a refund, which can be initiated by contacting Apple support.
Affected customers can schedule an appointment at an Apple Store or at an Apple Authorized Service Provider on Apple's support website by selecting Mac -> Mac Notebooks -> Hardware Issues -> Display Issue. Apple advises technicians to quote customers a 3-5 business day turnaround time.
Article Link: MacBook Pro Anti-Reflective Coating Repair Program Remains in Effect, But 2013-2014 Models No Longer Eligible
Not sure that any MBP is able to cool properly when running with the lid closed -- as it is unable to expel its internal heat to free air. Even more so in your use case, because you are driving an external display with the GPU tasked even further, resulting on more heat.
It is more likely than not that you, unwittingly, caused the screen to be peppered with particles emitted by the two fans (the one on the left is the most critical) and as a result it shows the pepper-like dents on your screen that is at the margins, where the microfiber is not blocking the flow.
What you show as a result, may be your own doing.
I called Apple couple days ago as you suggested. They still rejected the free replacement for the display. The reason is beyond the 4 year program. Could anyone of you send me the work order authorization that shows the cost is $0? You can blank out your name etc. So, I can send it to Apple. Thanks.I went to the Apple Store, they didn't ask any questions.
Sent my MBP out for repair, and replaced the whole screen free of charge.
I turned in my MBP the Saturday before Christmas, and had it back the day after Christmas.
-t
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Don't give up.
My computer was past the 4 year mark, but they actually never brought it up.
My recommendation is to call Apple, and NOT go to an Apple Store right away.
Customer Support on the phone seems to be more lenient.
Insist that there is a repair program, and that other s had their screen with coating issues replaced fee of charge. If they refuse, just keep asking if Apple "could do anything else". Be desperate, and ask for a one-time exception.
-t
Just got back from the Apple Store. My Mid-2015 is not covered anymore. They said that they only cover for 3 years, so my repair expired in 2018. They wanted to charge almost $700 to replace.
You need to fix this article, because it is NOT accurate anymore.
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Just rang Apple (UK) about the early 2015 MBP 13", which was purchased in 2016. The machine is still eligible (according to it's serial number) and they have sent out a box for me to send it back so they can replace the screen.
Just thought a more up to date post might help some folk.
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I have an early 2015 13” Macbook Pro with the same issue and after Apple refused to replace the screen due to the expiry of this program for my year, I contacted a friend who repairs out of warranty MacBooks. I am attaching a picture of an inexpensive wipe which can be used to clean these screens and it looks As clean as whistle. Don’t press hard on screen while doing it. Just press lightly. Use at your own risk.
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I tried to read most posts above but didn’t find an answer to this question-are just some screens susceptible, or will every screen eventually run into this issue?