lol, she was not very well trained clearly but she was the best foreign call center person I have had the pleasure of speaking with in a long time to be fair.
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Macbook Pro Caught Alight!
- Thread starter jdaco6
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lol, she was not very well trained clearly but she was the best foreign call center person I have had the pleasure of speaking with in a long time to be fair.
that sums it up man, thank you - I am going to watch this thread closely - interested in the outcome for sure - best of luck!
Very scary! Starting today, I will be unplugging my power adapter from a wall outlet when I go out, as a measure of precaution 
I'm not attacking the messenger, but that's a stupid corporate line that they're trained to feed to people. Not her fault, whoever decided that was the best advice to give is clearly out of touch with reality.
This is getting insane! Just had a call from a guy at apple saying the issue has been passed on to head office with all other cases of fire have been and that an Apple Engineer will be letting them know tomorrow what will be happening about this.
The next generation MBP will have a nozzle that dispenses fire retardant when smoke is detected.
It's only a matter of time before someone is killed or their house burns down due to these magsafes. I wonder if Apple has prepared a response for that as well...
I see a mass replacement program happening for all magsafe connectors. Much like the original usb->plug adaptors with the iPhone 3G.
It's too much a risk for Apple to not replace these magsafe connectors, all they need is a house to burn down, let alone the computer.
It's too much a risk for Apple to not replace these magsafe connectors, all they need is a house to burn down, let alone the computer.
take a look close at the other keys - they are melted - so I am guessing it was from the fire he just had.
LAst year, about three months after releasing the iPhone 3G, Apple started replacing the AC chargers that did not have the green dot on it, because of fire risk. Probably they should do the same for MBP chargers. If tehy have a "procedure", it is because at least some of them are under risk...
Absolutely, for Apple to put the safety and security of you and your home on the line they better damn well pay up.
If this happened to me I'd be furious and expecting compensation.
This is starting to worry me a little bit. 3 Posts of this in what, 2 days, it seems like more of this may be on the way. I really hope not. I Leave my computer plugged in 80 % of the time and I really don't want to come home to a burnt magsafe/computer. Well, maybe I do, so i can get the new mbp 13inch, but still. What I really don't want is someone to loose their house or life due to this.
Pure speculation here, but comparing a white macbook and uMBP, it looks like the ports are recessed a little deeper into the unit on the unibodies, which would make it more likely that people strain the wire on the magsafe when removing it. We already know the magsafe connectors aren't all that rugged. I suspect we'll see a "revised" magsafe with a longer plastic shroud to grab onto.
And the generation after THAT will not include the nozzle. They won't tell anyone until well after its release, but offer a nozzle add on for an additional $39.99. And doubtlessly, some posters here on macrumors will defend that decision with their last breath and every fiber of their being.
I thought it would never happen to me!
I smelt burning plastic earlier, and inspected my room only to find that the powercord was slightly melted near the box. Since I didn't have any other cord, I decided to plug it back in and watch it very closely.
Very quickly it heated up again, this time melting enough to exposing the inner wire, and making smoke! Needless to say I am NOT plugging it back in, and am now slightly scared! What if this had happened when I was not home?!
I smelt burning plastic earlier, and inspected my room only to find that the powercord was slightly melted near the box. Since I didn't have any other cord, I decided to plug it back in and watch it very closely.
Very quickly it heated up again, this time melting enough to exposing the inner wire, and making smoke! Needless to say I am NOT plugging it back in, and am now slightly scared! What if this had happened when I was not home?!
Attachments
It's happened in the USA as well.
I met a girl at the Apple Store who was buying her 3rd Mag Safe charger.
I asked what happen to her others......
#1 - Caught Fire
#2 - Metal part broke off inside computer
I asked if she knew about Macrumors and she said no, I asked her to come here and join and to post her story as well.
Precautions I can recommend ....
Do not allow the wire at the connector to be bent/twisted. I think there may be an internal weakness within the wire insulation that may cause a short, which would heat up and begin the process of catching fire.
ALSO - NEVER Remove the Magsafe by pulling on the wire. Pry out the connector. I've seen a lot of people just pulling on the cable.
Yes Apple made the Magsafe so it would pull out under stress, but they did not intend stressing it as a way of normal use removal.
No I do not work for Apple, but I have worked in engineering for a number of years in a Failure Analysis Lab. Looking at the ones I have seen burned initially leads me to think the wires stressed at the connector from bending and/or being pulled out by the wire.
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