Why in this day an age is Apple Care a physical thing that not only costs money in terms of printing, paper, cardboard but is then also shipped via courier? Surely it should just be cover you can buy online rather than all this expensive logistical hoop-jumping. It should be completely paperless.
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I bought some dongles that arrived a week ago via Royal Mail but I didn't get any SMS alert, from anyone - just a card through the door saying it was too big for the letterbox so would be held at the post office.
When I collected the parcel, It was a large cardboard box, with the two dongles in their respective boxes rattling round at the bottom. If there had been a sensibly sized parcel then it could have avoided the letter box issue, but I digress...