The best way is to just call and ask to speak to their supervisor, and keep doing that until you get an answer you're happy with.Guys, does anyone know of a way to reach apple besides the useless CS? Because I'm getting nowhere and I need to get my laptop next week! I'm going away after that!
I don't know why yours hasn't shipped yet, but Apple always meets their estimates for things like Macs and iPhones. So if you're not going away before the 24th you don't need to worry about that.