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MacBook Pro Owners With Faulty Butterfly Keyboards Now Receiving Emails About $50 Million Lawsuit Settlement

Too bad this isn’t in Canada too. I had the keyboard replaced along with the screen and battery on my 2016 15” MacBook Pro just before my AppleCare ran out. Then it developed the dreaded TouchBar flicker. I really wish Apple would issue a recall on that issue. I still use it as my main system, but in clamshell mode attached to a 38” and 22” monitor. Currently saving up for a 16” M2 MacBook Pro, whenever they launch, to replace it.
 
The butterfly keyboard probably resulted in lost revenue for Apple.

Prior to 2017, I bought a new MacBook Pro every 3 years starting in 2008. After I started hearing the stories of key failures not long after the butterfly keyboard was subjected to real-world use, I decided to stick with my 2014 MacBook Pro. I had the battery replaced in that computer right before the Apple Care extended warranty was due to expire in 2017 because I knew I wasn't going to go anywhere near the new MacBook Pro as ports were being removed and Apple was doubling down on the butterfly keyboard.

This year, I purchased a 2021 MacBook Pro -- my first new MacBook in 8 years. I guess in a way, the butterfly keyboard was a blessing in disguise for me because I learned that I really don't need to be buying a new laptop every three years anymore. It seems like that's especially true today thanks to Apple Silicon.
 
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It is not available for France either... I had to change mine 3 times and I'll need a 4th replacement soon. Thank God I never had to pay for it yet but still, it's so frustrating to stay sometimes weeks without my computer for a problem that is global.....
I remember calling Apple several times to explain that there was a real problem with my computer, and receiving as only answer that it was due to bad luck... 3 times....

The first time was three weeks after buying it, and they refused to reimburse me to let me buy another one because the limit was 14 days...
 
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This is somewhat confusing. The title says it’s only for MacBook Pro owners, but the text looks like it also applies to MacBook owners. Which is it? As I understand, this is for all butterfly keyboards.

I have a 2015 MacBook with butterfly keyboard that was replaced twice, but I didn’t receive an email.
 
I've had 7 or 8 of these damn keyboards replaced - on the 4th one, they gave me a new machine which, wait for it... Also needed to have the keyboard replaced more than once. What a joke that butterfly keyboard is.
 
I remember at the apex of the keyboard scandal I asked an Apple Store employee who claimed that he has never heard of any keyboard issues. I could tell he was lying.

This disappointing display in ethics in addition to an insane lapse in refreshes during that time, caused me to detour towards PC/ Hackintosh for a few years until Apple starting showing some competency. At this point, I ended up buying a discontinued, refurbished 2015 15" MBP that my wife is still using. I refused to buy the butterfly keyboards.
 
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CalMin said:
Wow. After my second repair on my 15" MBP I sold it and moved to a 16" Intel without the butterfly keys before the repair program expired.

The 16" was just a bit too big heavy and I never really bonded with it. It was powerful, but I really missed that 15" which I would have probably kept a lot longer if not for those blasted butterfly keys.
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The 15" didn't have butterfly keys.
 
project_2501 said:
Shame this doesn't benefit anyone outside the US. We suffered from the butterfly keyboard in the UK too - I had to take Apple to the Small Claims Court here after a very long and protracted painful support experience - Kafkaesque hell.
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It doesn't benefit everyone in the US either - only certain states.
 
icanhazmac said:
Good, that keyboard was a complete dumpster fire. My 2017 had multiple replacements.
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We shouldn't forget the one port MacBook too--I had the original and required 2 keyboard replacements.

It's amazing how long Apple let those butterfly keyboards go before replacing them.

Dark days for Apple--Ive's designs had run amok.
 
For the first time ever, I think a CA suit may be equally appropriate, regarding the overheating 16” MBPs with 5500m’s in them, considering the issue was model-wide, and a lucky few got an acknowledgement of the incapability of the machine and replacement to the upgraded 5600m, while everyone else got endless swaps for refurb models with the same problem. Pay for a premium new mbp, get a used, worse performing unit than a 10yo one, and it spends months back at Apple engineering while you twiddle your thumbs and have to buy a second machine to get your work done, no apology, no offer to fix, nothing. A truly stupid practice to lose customers over.
 
TravelsInBlue said:
Like, I don’t want to victim blame or anything but if you purchased anything but the 2016 MacBook before this keyboard became a known issue, I feel like that’s kind of on you at that point.
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In 2018, I needed a computer. There were/are some great Windows laptops, but I was heavily invested in the Apple ecosystem; my workflow depended on software that didn't run on Windows. So there just weren't viable options for me that didn't involve a butterfly keyboard. Besides, Apple was touting the 3rd generation butterfly keyboard as more reliable. So I bought a 2018 retina MBA.

So I'm not sure it's fair to blame people who were in my situation. But even if it is fair to blame us, doing so doesn't really accomplish anything.
 
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ahostmadsen said:
This is somewhat confusing. The title says it’s only for MacBook Pro owners, but the text looks like it also applies to MacBook owners. Which is it? As I understand, this is for all butterfly keyboards.

I have a 2015 MacBook with butterfly keyboard that was replaced twice, but I didn’t receive an email.
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Right?? Also Macbook Airs from 2018 & 2019 had butterfly keyboards. Everyone who owned any Mac with a butterfly keyboard should be included in the class.
 
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now i see it said:
Its curious that defects in Apple design or assembly seem to always come down to lawsuits.
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I don't find it curious at all. Apple is like any corporation. They will deny fault, cover-up defective hardware, and avoid compensating consumers for selling unfit merchandise as long as they can. This maximizes profits. When the inevitable lawsuit manifests, the penalty will be paltry (e.g. $50M) compared to the profits they made selling defective computers.
 
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Funny enough I was just at the Apple Store this morning because of a faulty keyboard in my 2018 macbook pro. They said because I was two months outside my 4 year extended warranty, it would cost $700 to replace the keyboard
 
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