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MacBook Pro Owners With Faulty Butterfly Keyboards Now Receiving Emails About $50 Million Lawsuit Settlement

I had a few top case replacements, and a free upgrade from 2017 to 2018 MBP 15, but not all are due to key caps.

I am in Canada and didn’t get the email yet. I think Canadians are excluded because we don’t sue for fun.
 
RakEgg said:
In Australia under our Consumer Laws you get your whole purchase price back say within 2-3 years for a 'major failure' of an item as expensive as a MacBook Pro. In the USA greedy lawyers take most of what the consumer should receive.
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Outside of US, consumers must pay lawyers upfront. In the US, lawyers don’t get anything if they don’t win.
 
geartau said:
issues butterfly keyboards were wildly overblown IMO.

they were trashy keyboards, for sure. but media made it sound like it was guaranteed to fail on you.
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It was guaranteed to fail, that even Apple immediately put newly released MacBooks with that keyboard into their repair program. That showed how "confident" Apple was on the keyboard failing.
 
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now i see it said:
Its curious that defects in Apple design or assembly seem to always come down to lawsuits.
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Because probably from Apple's perspective, settling down a lawsuit will be cheaper than doing a mass recall of the product worldwide. I'm sure it was well calculated by Apple.
 
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geartau said:
issues butterfly keyboards were wildly overblown IMO.

they were trashy keyboards, for sure. but media made it sound like it was guaranteed to fail on you.
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Unless you always use the keyboard in a lab-grade sterile environment (which most of us couldn’t) then that keyboard will fail you. One speck of dust, or crumb is enough to make it erratic.
 
now i see it said:
Its curious that defects in Apple design or assembly seem to always come down to lawsuits.
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Apple has deep pockets and an image to protect, making Apple an easy target. So the scuzzy ambulance-chaser lawyers create class action suits to feed the scuzzy ambulance-chaser lawyers.

I have a 2106 MBP that has had keyboard repairs but IMO Apple has always behaved appropriately with prompt repairs.
 
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sorgo said:
Yeah, the whole fiasco really left a bad taste in my mouth. I ended up taking a ten-year break between a first-gen 2012 Retina MacBook Pro (which I returned for a Surface Pro 2 the following year) and my current M1 MacBook Air.
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Same here, I used a 2016 MBP for two semesters before selling it and using an iPad. This year I ended up getting a 16" MBP and love the keyboard. Didn't mind typing on the butterfly keyboard but definitely hated getting it replaced three times.

I thought I misread you buying a Surface in 2013 -- couldn't believe it's been that long since the Surface has been around.

Looked it up, I guess I bought my Surface RT in 2012 since I got it release year... crazy how time flies and how far the Surface (and MacBook) line has come!
 
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So is this only in certain states? Not all Class action lawsuits are nation wide. Had my MBP 2017 keyboard and top cover replaced at the beginning of 2020 and therefore eligible, but no email yet.
 
Razorpit said:
I have one, I'm more upset about it no longer receiving OS updates than anything else... 😔
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thadoggfather said:
I’m glad I got the base 13” 2016 non Touch Bar MacBook Pro and rode it out until 2020

Had the first gen 12” MacBook before that from 2015 and if it had more horse power wouldn’t have even moved to the 13” one

Still a one and done for me essentially

Had to replace top case once cause of key issues and also screen flash light effect at the bottom from display cable being too short and breaking

Still use the 2016 occasionally for Homebrew on windows side and just to fuss around with the old macOS it’s on I think sierra
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I just used OpenCore Legacy Patcher to update mine to Ventura and it's been running fine. Check out Mr. Macintosh's YouTube channel for a good walkthrough.
 
I don't have screen protectors or keyboard protectors, and don't baby my MBP - 2017 MBP keyboard still working fine. *shrugs*. Still waiting for this keyboard to crap out.
 
What about those of us with 2019 MacBook pros that are starting to get sticky keys?
 
ian87w said:
It was guaranteed to fail, that even Apple immediately put newly released MacBooks with that keyboard into their repair program. That showed how "confident" Apple was on the keyboard failing.
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show me where it was guaranteed to fail.

the program was in place so that people have a peace of mind buying a macbook pro since...you guessed it, the overbown media scared customers away from buying the macbook pro.
 
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iSayuSay said:
Unless you always use the keyboard in a lab-grade sterile environment (which most of us couldn’t) then that keyboard will fail you. One speck of dust, or crumb is enough to make it erratic.
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owned a new macbook every 1-2 years for the past decade. zero failures. my room is plenty dusty.

well i had a keyboard replacement once because alcohol in my hands was causing the characters to fade on the keycaps but other than that, zero failures.
 
WestonHarvey1 said:
Not overblown and certainly not wildly. Any IT department that maintained a few dozen of these saw huge double digit percentage failure rates.
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any IT department? going to need hard data to back that up.

media made it sound like it was guaranteed to fail for everyone, so even if it was 30% failure rate, that would still be overblown considering the majority did not fail.
 
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