i had bought a 2017 13" MBP A1708 second hand. only had to replace the Topcase once cause the previous owner pretty much wrecked the keys. since them i never had any issues with the keyboard and i actually like using the Butterfly Keyboard. its a very nice typing experience for me
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MacBook Pro Owners With Faulty Butterfly Keyboards Now Receiving Emails About $50 Million Lawsuit Settlement
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Some keys were dead on arrival on my MBP 2016, so I got a new one, and then I had to repair it a couple of years later for $800. The keyboard worked better, but there were still issues, but I held out for the M1 Pro.
I assume the money is only for people who bought their MBP in US?
I assume the money is only for people who bought their MBP in US?
My keyboard never failed but I hated the butteryfly keyboard so much on my 2017 MacBook Pro that I sold it after a year and went back to using my 2015 MacBook Pro. I only upgraded once the M1 Pros came out, but even now I still have a soft spot for the 2015 keyboard, I like a nice amount of key travel.
What about FlexGate? (Faulty cable turns off screen backlight)
This has just cost me £230/$280 to get it fixed when it's clearly a design problem -- solved by replacing with a new slightly longer ribbon cable.
This has just cost me £230/$280 to get it fixed when it's clearly a design problem -- solved by replacing with a new slightly longer ribbon cable.
I Europe you don't get money back but this woulf fall under either warranty coverage period (a bad keyboard is a manufacturing defect, so to speak). Beyond warranty period would start the reclamation which means devices of certain types have a reasonable life expectancy that varies from one category of device to another. Within that period failures that appear with normal use are repaired at manufacturer's expense because there is NO good reason to buy a premium supposedly first-rate product then have it fail due to bad design then be denied something so bening as a keyboard replacement so that you and other customers have to sue and endure a long court battle just because Apple is greedy and don't give a flying f*** about quality or customer support.
To put things in perspective: European consumer rights laws give BETTER coverage against manufacture defects and failure within expected service life than the most premium Apple Care+ does in USA.
And that's speaking volumes pf both Apple and US consumer protection laws that basically don't exist.
I (UK) received a cheque on the last one (something to do with phones I think - can't remember what the specifics were).
A whole $14. Didn't bother cashing it tbh, it's in a drawer somewhere.
What about the people that were told it would be $500-$600 to replace the topcase or just upgrade to a new one for $800???
This is what the faq states:
The Settlement Class includes all persons and entities in the United States who purchased, other than for resale, one or more of the following Apple MacBook models:
To be honest, I'm not so sure about that actually. I live in The Netherlands, but I am in the US quite a bit. I've been approached twice for class action lawsuits in the US; one pertaining to US airline price gouging and another one pertaining to illegally charged fees for rental cars. Never bothered with the first, but actually got a pay-out (as a Dutch citizen, mind you) on the second one.
Now, I got my top case replaced last month, 2 days before the 4 year period expired. Haven't heard anything yet, so we shall see.
My problem with Macs is that they could easily last 5-7 years with their efficient CPUs, specifications and good OS updates (and you're paying extra for this theoretical longevity), but due to these extremely expensive hardware flaws that pop up here and there, you can't trust them beyond the 3 year warranty or the 4 years that repair programs like these give you. So you might get lucky and have a Mac that works fine for 7 years, but you can never really hope for it. And it's always such a shame when a great computer that would have worked for you for another 4 years needs to go to the trash just because some tiny stupid flaw that you could have fixed with a spare part and a screwdriver if it was just a little bit better designed.
I think cars are a good comparison. You buy a car with say 5-7 years of warranty, but even after that you expect it to work for at least another 10 years. Sure you'll have to do repairs on it but none of those repairs are so expensive that you'll have to send the car to the junkyard. That only really happens if something goes terribly wrong or if the car is beyond 20 years old. I really wish computer companies tried to take that approach, to give you a machine that could work for a long time with maintenance.
I think cars are a good comparison. You buy a car with say 5-7 years of warranty, but even after that you expect it to work for at least another 10 years. Sure you'll have to do repairs on it but none of those repairs are so expensive that you'll have to send the car to the junkyard. That only really happens if something goes terribly wrong or if the car is beyond 20 years old. I really wish computer companies tried to take that approach, to give you a machine that could work for a long time with maintenance.
My MacBook Air 2019 still works fine and I eat at my desk during lockdowns in china in 2020
Dang! I lucked out (fingers crossed), I have a 2017 which was my first ever brand new MacBook and never had an issue with the keyboard. It has however recently started crapping out on the battery side, sometimes when I unplug it and walk over to the couch to sit down it "dies" from low battery, but when I plug it back in and it turns on, it shows I have 80-90% battery.
Apple would have a much simpler time fixing their old defects that they get sued for if they made their computers more reparable in the first place. Their whole consumer line should be bulkier and easier to take apart. Their pro line should be sleeker and made of modular components. You want a slick keyboard, sure glue it up. But make the whole keyboard module easy to remove and replace if need be. That way one doesnt have to buy a whole new computer if one part breaks...oh, they like making money off that too. Well, getting sued is what they get.
Apple did me good on this one. I needed to send in my Macbook Pro because of a battery swelling issue and they sent me a new Macbook Pro with upgraded specs -- including the new keyboard.
The keyboard change alone was way more important to me than the upgraded specs. I absolutely HATED that butterfly keyboard. It was like typing on concrete.
The keyboard change alone was way more important to me than the upgraded specs. I absolutely HATED that butterfly keyboard. It was like typing on concrete.
When I brought my 2018 MBP in for a keyboard issue, the people in front and behind me had the same problem! (Butterfly keyboard failure of some sort)
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What's wrong with that? Sounds reasonable. Usually after 4 years one is observing damage rather than faulty original keyboard from the vendor.
Speakers die; get used to it. I will be heartbroken if (when) one of my original HomePods dies. Hopefully Apple will have a new full-size version before then.