MacBook Pro Quality Issues

Discussion in 'MacBook Pro' started by John981, Nov 5, 2017.

  1. John981 macrumors newbie

    Joined:
    Nov 5, 2017
    #1
    Hi everyone,

    after a lot of consideration, I bought a new 15,4“ MacBook Pro yesterday. Then, earlier this morning, when I first saw it in the daylight, I realized there are a couple of fine scratches on the lid of the device.

    Is this normal? It was bought as new and packaged like a new device as well. There‘s no indication of it ever having been unboxed before. I‘m now considering to send it back, because my tolerance for build errors on a 2000€+ machine is absolutely zero.

    Have any of you had the same problems?

    I‘ll attach images of the scratches.
     

    Attached Files:

  2. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #2
    Of course it's not normal, however things like this do occasionally happen sadly. Thankfully Apple have a no-fuss returns policy, so if you're unhappy, give them a call and organise a replacement.
     
  3. John981 thread starter macrumors newbie

    Joined:
    Nov 5, 2017
    #3
    Thanks for your advice. I‘ve bought this one from a certified Apple Reseller though, so should I approach them or Apple directly?

    My problem is that it‘s a 2016 model (bought it discounted), and as far as I‘m aware Apple doesn‘t officially sell these anymore. Do they still offer replacement units or will I have to get a refund?
     
  4. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #4
    Then you'll have to contact the place where you brought it from.

    I have no idea what they'll do, I'd imagine they'd offer a replacement if they have it available, if not a refund. But really depends on where you buy the thing from not who made it in terms of immediate support.
     
  5. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    East of Eden
    #5
    This doesn't prove everything, but was the box shrink-wrapped?

    Also, if you go to About this Mac > System Information > Power, what is the cycle count on the battery? If it's new, it should probably be 1 or something very, very low.

    I wonder if you have received a returned computer?
     
  6. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    Shanghai
    #6
    If it's a returned computer and you brought it listed as 'New' then it's a pretty simple case of false advertising and very easy to return it.

    I've seen this pattern on the case a few times however, I think it's possibly something to do with the factory machine adding the Apple logo onto the back occasionally catching the case and scratching it. As I said these things do happen and in a factory where thousands of units are going through every day, one or two can leave with these problems.

    Nothing to worry about, just take it back to where you brought it and sort a replacement/refund out.
     
  7. Playfoot macrumors regular

    Joined:
    Feb 2, 2009
    #7
    While I would not say it is normal, I would have to say with the late 2016, and from what you show, the 2017, models it an occurrence. All our 2016 MBP's had something ranging from fingerprints on the screen to small scratches/nicks. However, given when we purchased, just before Christmas, all machines had to be issued. So the decision was made that cosmetic issues that would likely be joined by more scuffs were not an issues.

    However, we all commented that this was a first for Apple in our experience.
     

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6 November 5, 2017