Macbook pro system error

Discussion in 'MacBook Pro' started by jogl, Jun 8, 2018.

  1. jogl macrumors member

    Joined:
    Apr 4, 2011
    #1
    Hey all.

    I'm running a late 2011 Macbook Pro (high sierra) as my second machine. Whenever I launch After Effects, Chrome or other creative suite apps, I get a grey screen with...

    "Your computer restarted because of a problem. Press a key or wait a few seconds to continue startup"

    I know I don't have much info, but any ideas what may be causing it, or how I can diagnose the problem?
    I've tried the regular Pram bits etc.

    thanks!
     
  2. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #2
    If this is a 15" model, it could be that the Radeon gpu is in the process of failing.
     
  3. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #3
    Audit has it right.

    IF it's a 15" or 17" 2011 MacBook Pro, you must read up on "RadeonGate"...
     
  4. jogl thread starter macrumors member

    Joined:
    Apr 4, 2011
    #4
    Thanks guys.

    If I used a gpu switcher to select integrated only (intel) I get the same error.
    Also there are none of the display artifacts, rainbows, lines, corruption etc that a lot of people report with the Radeons, just what looks like some kind of catastrophic system error.

    And...it only happen when I open certain apps.

    Could it be anything else, or are there ways of troubleshooting?
     
  5. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #5
    The Macbook uses the Intel graphics until a program causes a switch from using the Intel gpu to the Radeon GPU.

    It could also be a heat-related issue that may be alleviated by cleaning the internal components and re-applying thermal compound to the gpu.

    Try running the OpenGL test: https://www.maxon.net/en/products/cinebench/
     
  6. jogl thread starter macrumors member

    Joined:
    Apr 4, 2011
    #6
    Thanks Audit - Cinebench OpenGL test ran with no issues.

    This is what i'm getting...
    https://support.apple.com/en-gb/ht200553

    Just also ran the Apple hardware diagnostics which gave no errors. Running the advanced one now...
     
  7. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #7
    You should examine the log to see what caused the kernel panic.
     
  8. treekram macrumors 68000

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #8
    If you can post a kernel panic log, we can look at it and see if points to the specific issue you're having.

    Open the Console app (use Spotlight or it's in the Utilities folder of the Applications folder). On the left, click on "System Reports". On the next column to the right is a list of reports, look for those that start with "Kernel_" and end in ".panic". You can copy and paste. If the problem is very specific, a single log can pinpoint the issue. Other times, multiple logs may be needed and sometimes the root cause of the problem can't be determined from the kernel panic logs. So just choose the latest one and post it here.

    If you don't see a kernel panic log, post that as a result.
     
  9. jogl thread starter macrumors member

    Joined:
    Apr 4, 2011
    #9
    Thanks everyone.

    Here's the latest of many logs. I see some GPU reference in there...?

    Anonymous UUID: 0EEEE6BA-9D61-463C-2075-10A820D41486

    Fri May 18 12:44:49 2018

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff7fa30799e9): "GPU Panic: mux-regs 4 3 7f 0 0 0 severity 3 WS-ready 1 switch-state 3 IG FBs 1 EG FBs 0:0 power-state 3 3D idle HDA idle : AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.16.21/src/AppleMuxControl/kext/GPUPanic.cpp:162
    Backtrace (CPU 2), Frame : Return Address
    0xffffff9153743a90 : 0xffffff8021c505f6
    0xffffff9153743ae0 : 0xffffff8021d7d604
    0xffffff9153743b20 : 0xffffff8021d6f0f9
    0xffffff9153743ba0 : 0xffffff8021c02120
    0xffffff9153743bc0 : 0xffffff8021c5002c
    0xffffff9153743cf0 : 0xffffff8021c4fdac
    0xffffff9153743d50 : 0xffffff7fa30799e9
    0xffffff9153743db0 : 0xffffff7fa3076156
    0xffffff9153743df0 : 0xffffff7fa30793eb
    0xffffff9153743e30 : 0xffffff802229693c
    0xffffff9153743ea0 : 0xffffff8022296866
    0xffffff9153743ed0 : 0xffffff8021c89e74
    0xffffff9153743f40 : 0xffffff8021c89965
    0xffffff9153743fa0 : 0xffffff8021c014f7
    Kernel Extensions in backtrace:
    com.apple.driver.AppleMuxControl(3.16.21)[B4DB1D7A-D4DE-3965-94DC-05CE8B9F2802]@0xffffff7fa306b000->0xffffff7fa307dfff
    dependency: com.apple.driver.AppleGraphicsControl(3.16.21)[2EB9A384-439B-3BDC-927C-34E390CB0E59]@0xffffff7fa3025000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[8794C760-FDD9-3664-ADED-4A9BBEC6E517]@0xffffff7fa29f4000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff7fa2494000
    dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@0xffffff7fa2c86000
    dependency: com.apple.AppleGraphicsDeviceControl(3.16.21)[F8503E88-24EF-3DBA-A4D6-FA1CE4C47427]@0xffffff7fa3013000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    17C88

    Kernel version:
    Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64
    Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B
    Kernel slide: 0x0000000021800000
    Kernel text base: 0xffffff8021a00000
    __HIB text base: 0xffffff8021900000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

    System uptime in nanoseconds: 151909609532
    last loaded kext at 9680158828: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa4e77000, size 32768)
    loaded kexts:
    at.obdev.nke.LittleSnitch 4740
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleTyMCEDriver 1.0.3d2
    com.apple.driver.AGPM 110.23.24
    com.apple.filesystems.autofs 3.0
    com.apple.filesystems.ntfs 3.13
    com.apple.driver.AppleMikeyHIDDriver 131
    com.apple.driver.ApplePolicyControl 3.16.21
    com.apple.driver.AppleMikeyDriver 280.12
    com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
    com.apple.AGDCPluginDisplayMetrics 3.16.2
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleUpstreamUserClient 3.6.4
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDLegacyFramebuffer 1.6.0
    com.apple.driver.AppleHDAHardwareConfigDriver 280.12
    com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
    com.apple.driver.pmtelemetry 1
    com.apple.driver.AppleHDA 280.12
    com.apple.driver.AppleIntelHD3000Graphics 10.0.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.kext.AMDRadeonX3000 1.6.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AGDCBacklightControl 3.16.2
    com.apple.driver.eficheck 1
    com.apple.kext.AMD6000Controller 1.6.0
    com.apple.driver.AppleBacklight 170.10.2
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.4
    com.apple.driver.AppleThunderboltIP 3.1.1
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleMuxControl 3.16.21
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleSMCLMU 211
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleMCCSControl 1.5.3
    com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2
    com.apple.driver.AppleUSBTCKeyEventDriver 254
    com.apple.driver.AppleUSBTCButtons 254
    com.apple.driver.AppleUSBTCKeyboard 254
    com.apple.driver.AppleIRController 352
    com.apple.filesystems.apfs 748.31.8
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.filesystems.hfs.kext 407.30.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.driver.AppleFWOHCI 5.5.8
    com.apple.driver.AppleSDXC 1.7.6
    com.apple.driver.AirPort.Brcm4331 800.21.30
    com.apple.iokit.AppleBCM5701Ethernet 10.3.1
    com.apple.driver.AirPort.Brcm4360 1220.18.1a2
    com.apple.driver.AppleAHCIPort 329
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
    com.apple.nke.applicationfirewall 183
    com.apple.security.TMSafetyNet 8
    com.apple.security.quarantine 3
    com.apple.IOBufferCopyEngineTest 1
    com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleSSE 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 280.12
    com.apple.kext.OSvKernDSPLib 526
    com.apple.iokit.IOAcceleratorFamily2 376.6
    com.apple.iokit.IOSurface 209.2.2
    com.apple.AppleGPUWrangler 3.16.2
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.kext.AMDSupport 1.6.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 517.22
    com.apple.driver.AppleHDAController 280.12
    com.apple.iokit.IOHDAFamily 280.12
    com.apple.iokit.IOAudioFamily 206.5
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.kext.AMDLegacySupport 1.6.0
    com.apple.AppleGraphicsDeviceControl 3.16.21
    com.apple.driver.AppleGraphicsControl 3.16.21
    com.apple.iokit.IOFireWireIP 2.2.8
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.driver.AppleSMBusController 1.0.18d1
    com.apple.iokit.IOGraphicsFamily 517.22
    com.apple.driver.AppleThunderboltEDMSink 4.1.2
    com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
    com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
    com.apple.iokit.IOBluetoothFamily 6.0.2f2
    com.apple.driver.AppleUSBMultitouch 261
    com.apple.driver.usb.IOUSBHostHIDDevice 1.2
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
    com.apple.driver.usb.AppleUSBHub 1.2
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
    com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
    com.apple.driver.AppleXsanScheme 3
    com.apple.driver.AppleThunderboltNHI 4.5.6
    com.apple.iokit.IOThunderboltFamily 6.6.3
    com.apple.iokit.IOFireWireFamily 4.6.8
    com.apple.iokit.IOAHCIBlockStorage 301.20.1
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.driver.AppleUSBMergeNub 900.4.1
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOAHCIFamily 288
    com.apple.driver.usb.AppleUSBEHCIPCI 1.2
    com.apple.driver.usb.AppleUSBUHCIPCI 1.2
    com.apple.driver.usb.AppleUSBUHCI 1.2
    com.apple.driver.usb.AppleUSBEHCI 1.2
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.driver.AppleEFIRuntime 2.1
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    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
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    com.apple.iokit.IOBufferCopyEngineFamily 1
    com.apple.driver.DiskImages 480.30.2
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleUSBTDM 439.30.4
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.IOUSBMassStorageDriver 140.30.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.IOSlaveProcessor 1
    com.apple.iokit.IOReportFamily 31
    com.apple.iokit.IOTimeSyncFamily 650.5
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.driver.AppleACPIPlatform 6.1
    com.apple.driver.AppleSMCRTC 1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 1.0

    EOF
     
  10. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #10
    As suspected, the gpu is causing the panic.

    Do the fans run at full speed just before the panic?

    I recommend backing up all data and looking for a replacement.
     
  11. jogl thread starter macrumors member

    Joined:
    Apr 4, 2011
    #11
    The fans seem to run at high/full speed even when the computer is idling and the left rear base is always way too hot.
    I run a MacPro as my main workstation and this is my backup so not too catastrophic. It's been doing it for a while and just wanted to try and sort it so its useable.

    What are my options with regards to fixing it?
     
  12. treekram macrumors 68000

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #12
    Your kernel panic report does look like the GPU problem common to the 2011 MBP. Since you get the kernel panic on a consistent basis, you should try safe mode and see if that helps. If it does, it might be software related. Otherwise, more likely than not it is the GPU. If the other kernel panic reports you have are similar to this one (references to the GPU), then that makes it even more likely it's the GPU.

    https://support.apple.com/en-us/HT201262
     
  13. Audit13, Jun 8, 2018
    Last edited: Jun 9, 2018

    Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #13
    If possible, clean out the interior and replace the existing thermal compound with new compound. Hopefully, this will help with dissipating the heat. Other than this, there is not much else to do unless you want to have a repair shop reflow the gpu chip. Reflowing would be a temporary solution and replacing the gpu chip would be very expensive.
     
  14. jogl thread starter macrumors member

    Joined:
    Apr 4, 2011
    #14
    thanks a lot for your help guys. Appreciated!
     

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