Macbook Pro with Touchbar Screen Broken

magonicolas

macrumors newbie
Original poster
Jul 18, 2017
1
0
Hello Guys, I have purchase this mac like 2 month ago. Today I tried to close it with the cable as shown in the image, and my screen pixels of the left die, Someone knows if that is solvable? Maybe where the magnets? I really didn't even close it, just tried to close the computer without any force, realize that there was the cable, and when I lift it up is was like that. Help! Don't know what to do.

The screen doesn't have that much black border.. thats where the pixeles died.
 

DarkSel

macrumors 6502
Dec 22, 2012
272
62
Really hope you have AppleCare+ because that's gonna cost a fortune to replace.
 

Patcell

macrumors 6502a
Aug 8, 2016
551
234
Bergen County, NJ
I'm surprised that destroyed the display like that... maybe take it in to the Genius Bar without mentioning the cable and see what they say..? Is that tremendously dishonest?
 

Populus

macrumors 65816
Aug 24, 2012
1,316
1,150
Valencia, Spain.
@Patcell It is not about being dishonest, when we talk about the prices Apple charges you for a screen replacement (4 times more than purchasing it from iFixit and replacing it yourself), but honestly they won't buy it. They won't believe you, and that's because there is a noticeable crack in the screen, if I see it correctly, right? It is clearly an incidental break. If the screen crystal is OK, and no cracks, you can try, and see if you are lucky.

By the way, if you have home insurance, look if it covers you damage on computers by home accident (for instance, something falls upon your laptop and breaks the screen). In my insurance policy I've got this covered, and once my old MacBook Pro fell down to the floor, and the insurance company paid me the cost of replacing the screen (300€).
 

ZapNZs

macrumors 68020
Jan 23, 2017
2,310
1,155
As others have noted, this is going to require replacement and it is going to be billed as accidental damage (instead of mechanical defect) - if you have AppleCare+, the price of the replacement is $99 in the US - if you do not, then this is an out-of-pocket replacement not covered by the standard warranty.
 

Lars Stenfeldt Hansen

macrumors newbie
Aug 15, 2017
5
1
Just bought the new MacBook Pro 15" and the screen cracked in the righ button corner. I am a an Apple user since 1985, this is very strange as the lid was just closed normally as I always do. The product 8 days old?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.