Macbook wont turn on (reward)

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Okay, so basically my Macbook was working fine very late yesterday night (or should I say very early this morning) at about 4am. I've just woken up at about 1.30pm, and it won't switch on.

The power light is constantly on, but nothing works.
I don't think it's just a display error, as if I try and put the caps lock key on (to see if the light shows) it doesn't.

If I remove the battery and put it back in, the power light comes back on immediately.

If the chargers plugged into it, the little light on the charger won't display.

I've clicked the little battery checker button on the other side of my mac and it shows past half battery, so it isn't out of charge.

No matter how long I press the power button down for (3 seconds, 5 seconds, 10 seconds) nothing happens.

What should I try and do to fix? Where I live (in england) there isn't a mac shop around for a few hundred miles. Also, I've had it anywhere between 1-2 years so I think my warranty is out...i'm not sure how long the warranty lasts.

So are there any things I can try to do to fix it? Ignore what I've said I've tried doing and instruct me from the start :)
A PayPal reward will be given to anyone who can successfully help me out.

Thanks.
 

C64

macrumors 65816
Sep 3, 2008
1,234
222
Did you try an external monitor? And you could remove and re-add the battery to see if that makes a difference.
 

416049

macrumors 68000
Mar 14, 2010
1,844
2
1st have you tried using a different plug/charger/battery with your macbook

2nd try an external monitor and or have you tried adjusting with the brightness button

3rd have you tried taking the ram out and back in?

4th does your HD spin up because it could be dead as well?

5th can you try a Hardware test?
 

davwin

macrumors regular
Nov 4, 2008
191
8
The already posted suggestions are solid so try all of those. Sounds like you've already done the basics to reset it so... Only other thing I can think to try now is to remove power and the battery for 3-5 minutes to let it "clear". Then plug the power cable back in without the battery try powering it on. If it come sup it will seem slower than normal but thats o.k. - just want to make sure it can come back up. If you can get back to the dektop, shut it down like a normal power off and unplug it, restore the battery, plug it back in and power it on like normal.

If this doesn't help then I would schedule an appaointment at the Genius bar at your closest Apple store. Hope that helps...
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Did you try an external monitor? And you could remove and re-add the battery to see if that makes a difference.
I don't have an external monitor. I have already tried taking out and putting back in the battery, no difference.

1st have you tried using a different plug/charger/battery with your macbook

2nd try an external monitor and or have you tried adjusting with the brightness button

3rd have you tried taking the ram out and back in?

4th does your HD spin up because it could be dead as well?

5th can you try a Hardware test?
1. Haven't got any other charger/battery etc. Like I said, It's not a charging problem as the battery checker indicates a pretty full battery.

2. What can I use as an external monitor? And where do I get the cables to connect to one?

3. How do I take the ram out and put it back in?

4. HD? Hard drive? I don't know what you mean by spin up sorry :p Please explain mate

The already posted suggestions are solid so try all of those. Sounds like you've already done the basics to reset it so... Only other thing I can think to try now is to remove power and the battery for 3-5 minutes to let it "clear". Then plug the power cable back in without the battery try powering it on. If it come sup it will seem slower than normal but thats o.k. - just want to make sure it can come back up. If you can get back to the dektop, shut it down like a normal power off and unplug it, restore the battery, plug it back in and power it on like normal.

If this doesn't help then I would schedule an appaointment at the Genius bar at your closest Apple store. Hope that helps...
I have tried the following with no success. When I plug the charger in without a battery, the charger light doesn't come up. Like I said there isn't an apple store for literally a few hundred miles.

Damn I don't understand, was working perfectly fine about 12 hours ago; since then hasn't been moved, touched or even breathed on how can it break :confused:

Any one else can help?
 

stoveguy

macrumors member
Jul 4, 2010
30
0
it does not chime when you try and boot? mine failed due to 1 bad ram chip. took out 1 of 2 and it started. take out battery, remove access panel and remove ram. if you think you can? you say you are not sure how to do that.
 

SnowLeopard2008

macrumors 604
Jul 4, 2008
6,772
8
Silicon Valley
Can you hear the hard drive spin after you press the power button? The ram should be in two slots that you can see after you remove the battery. Try taking it out and putting it back in. Check iFixit.com for guides.
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
it does not chime when you try and boot? mine failed due to 1 bad ram chip. took out 1 of 2 and it started. take out battery, remove access panel and remove ram. if you think you can? you say you are not sure how to do that.
Doesn't make a single sound. No I am not sure, can you please guide me how to do these? Thanks.

Can you hear the hard drive spin after you press the power button? The ram should be in two slots that you can see after you remove the battery. Try taking it out and putting it back in. Check iFixit.com for guides.
Again it doesn't make a sound. Are you sure there are two slots? I can't see two slots...maybe I'm looking for the wrong thing? Can you be more specific I'm a bit of a noob hardware wise. Thanks.
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Basically, after reading the article I tried the following:
- Disconnected charger then battery.
- Held down power button for 5 seconds.
- Reconnected battery then charger.
- Pressed power button

OUTCOME: Nothing. The charger's light is still not indicating any activity (did I carry it out properly?).

TBH, A lot of the options there can't be done without it being on/able to boot already? I mean look at this for example:

"2. PRAM reset [2]. Hold down option, command, P and R while booting. Start it when you hear the sound and don't let go before it reboots." - - It doesn't boot so I can't begin to do this...

"3. Safe boot [3]. Hold down shift while booting to boot into safe mode. If this works, open Disk Utility from Utilities and repair your permissions and verify the disk" - It doesn't boot so I can't begin to do this...

"4. Hardware test [4]. Insert the install disk (disk 1 in Mac which shipped with OS X 10.5.4 or earlier, disk 2 if shipped with OS X 10.5.5 or newer) and hold down "D" before the grey boot screen opens. Follow on screen instructions" - It doesn't boot so I can't begin to do this...

"5. Boot from install disk. Boot from the disk that came with your Mac. Hold option while booting and select the disk. Select Disk Utility from top bar and repair permissions and verify the disk. Reboot normally and see if it works now." - It doesn't boot so I can't begin to do this...

"6. "Repair" OS X. Boot from the install disk as in point 5. and reinstall OS X. This should NOT erase any data, just replaces the system files which may have caused your booting problem." - It doesn't boot so I can't begin to do this...

"6.1. Install OS X into an external hard drive and then boot from it and try to copy your data from the hard drive before proceeding to point 2.6. If you have done a backup recently, you don't have to do this." - It doesn't boot so I can't begin to do this...

"7. Reinstall OS X. Boot from the install disk as in point 5. and select Disk Utility again. Now erase the whole hard drive and install OS X again." - It doesn't boot so I can't begin to do this...
SEE WHAT I MEAN? HOW CAN I FIX MY PROBLEM (NOT BEING ABLE TO BOOT MY MACBOOK) IF MOST OF THE SOLUTIONS TO FIX IT REQUIRE YOU TO FIRST BOOT IT, THEN FIX IT AFTER?? (I'm only typing in caps to bring attention to this as there is a lot of material in this post a lot of people will skip. I appreciate your help fully.).

Any thoughts/help/tips from anyone that's already participated or anyone new?
I doubt it could be a hardware problem as it was working fine (no thrashing my laptop using a lot of resources...just browsing the internet) less than 10 hrs before my problem...although I'm a technical noob so I may be wrong.

Again, whoever helps fix my problem (directly or indirectly will be rewarded through PayPal the amount of your choice! Whatever you think your help was worth. $10? Fine. $50? Sure. $100? Why Not. Whatever you think you deserve I will send you that amount.
 

DewGuy1999

macrumors 68040
Jan 25, 2009
3,193
6
Basically, after reading the article I tried the following:
- Disconnected charger then battery.
- Held down power button for 5 seconds.
- Reconnected battery then charger.
- Pressed power button

OUTCOME: Nothing. The charger's light is still not indicating any activity (did I carry it out properly?).
I believe you did it properly. Do you have the OS X Restore disc that came with your MacBook?
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Yeah I got every disk, manual, box and all the other original things that came with my Macbook.

2 things though:
1. The restore disk...restore disk...I gather it restores the system and not completely resets my installation? (Since I have considerably important files on my mac and nowhere else...the main reason why I'm offering a reward). Obviously it does cause it's called 'restore' but always gotta be careful.

2. If I run the restore disk will it even work? Cause there's literally no response. I have a £650 brick. There's definitely charge (I've pressed the battery charge indicator). My point is though, how am I gonna run the disk if my macbook wont even boot/start up or anything?

Another thing of note, the battery charge indicator thing on the bottom of my mac was lit up 4 out of 5 circles. It now is lit up only 2 out of 5. This has gotta mean it's using charge for something or another right? Seems like a good sign I guess?
 

DewGuy1999

macrumors 68040
Jan 25, 2009
3,193
6
Yeah I got every disk, manual, box and all the other original things that came with my Macbook.

2 things though:
1. The restore disk...restore disk...I gather it restores the system and not completely resets my installation? (Since I have considerably important files on my mac and nowhere else...the main reason why I'm offering a reward). Obviously it does cause it's called 'restore' but always gotta be careful.

2. If I run the restore disk will it even work? Cause there's literally no response. I have a £650 brick. There's definitely charge (I've pressed the battery charge indicator). My point is though, how am I gonna run the disk if my macbook wont even boot/start up or anything?

Another thing of note, the battery charge indicator thing on the bottom of my mac was lit up 4 out of 5 circles. It now is lit up only 2 out of 5. This has gotta mean it's using charge for something or another right? Seems like a good sign I guess?
What you need to do is put in the restore disc, hold down the "C" key and try to boot it. If it boots you'll be able to run Disc Utility (from the menu) and repair your hard disk disk and your permissions. I don't intend for you to restore from it. So, if your hard drive is okay, your files should be.
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Let the charge run out. Then try to charge it and boot. Could be that your logic board is toasted
What if the charge doesn't run out anymore by itself? How could I get it to run out.

That's what I thought. Not so good if it is, that's an expensive repair.
Damnnnnn.....what would cause the logic board to get toasted? If it was an issue with the logic board, would it also get the charger's light indicator not to work? Again, if it was the logic board, would it get the 'power on' light (the white one) to display but every other function not to work? (However that was in the morning, now even the 'power on' light isn't working). I mean i wasn't making my macbook run like a bitch, infact in the last 8 months I havn't even used it extensively i've been easy on it.

What you need to do is put in the restore disc, hold down the "C" key and try to boot it. If it boots you'll be able to run Disc Utility (from the menu) and repair your hard disk disk and your permissions. I don't intend for you to restore from it. So, if your hard drive is okay, your files should be.
Can't find my CDs as of now, but I know they're in the house somewhere. I've checked all the obviously places where the CD should be, so it now looks like I'll have to turn everything in my house upside down :'( oh well I'll find it like I always do then I'll post an update on if any progress is made.
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,164
581
Finland
What if the charge doesn't run out anymore by itself? How could I get it to run out.
You said the power light is on all the time, that means it should be running all the time and consuming the battery. Just let it be e.g. overnight
 

flyfish29

macrumors 68020
Feb 4, 2003
2,173
4
New HAMpshire
Is there any apple certified reseller closer? (The may be a computer shop certified to do apple work.)

Not sure if this was answered but the warranty is 1 year unless you bought Apple Care. Then it would be 3 years total.

You could call Apple directly over the phone and pay the one time phone support fee(if you didn't buy apple care). I am not sure how much it is or how it works- or if they could even help you- but if you don't have a backup of your important data then it would be worth it for sure!!!

Was the cord still plugged in when you removed the battery? Be sure to unplug the cord when removing the battery so all power is prevented from running the mac. Then see if your light switches back on automatically.


I recently went through an issue with my MBP and despite having a backup (which failed) I had to spend several hundred dollars for recovery software and an external HD to recover my data. So I know what you are going through- it stinks!
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
You said the power light is on all the time, that means it should be running all the time and consuming the battery. Just let it be e.g. overnight
Yes, like I said it was earlier. However the power light has been off for some time now. Must've been after quite a few fiddles with the battery etc.

Is there any apple certified reseller closer?
Like I said, no official apple store (or even certified unofficial one) for at least 100 miles.

You could call Apple directly over the phone and pay the one time phone support fee.
That's good advice. When this thread starts to die, I'll try calling apple.

Was the cord still plugged in when you removed the battery?
Nope

I know what you are going through- it stinks!
I know man it totally does. Not only did my charger break and I had to buy a new one (bloody expensive I may add), it broke again a few weeks later! I've just replaced it, and now I'm having this problem. This sucks bad. My main PC broke the other week and so I've been using my mac - that's why I bought a mac as it's reliable. However if this does turn out to be a £650 brick I won't be buying a mac again, only because this problem has been posted a few hundred times all over the internet and I'm not risking having it again.

Another thing you can try is doing a Safe Boot. This explains what it is and how to do it:

:apple: Mac OS X: What is Safe Boot, Safe Mode?

Also, see if there's anything here that's helpful:

:apple: Apple Portables: Troubleshooting MagSafe adapters
I've done the following:
- Held down the power button and the shift key simultaniously

With no outcome. Am I doing it right? I mean the laptop doesn't boot...it's literally a brick. How am I meant to boot it, then press shift to get it into safe mode if I can't even boot it?

Also the problem isn't the adapter, it was (and still is, on my friends laptop) working perfectly fine.

:( My luck ****in sucks
 

DewGuy1999

macrumors 68040
Jan 25, 2009
3,193
6
I know man it totally does. Not only did my charger break and I had to buy a new one (bloody expensive I may add), it broke again a few weeks later! I've just replaced it, and now I'm having this problem. This sucks bad. My main PC broke the other week and so I've been using my mac - that's why I bought a mac as it's reliable. However if this does turn out to be a £650 brick I won't be buying a mac again, only because this problem has been posted a few hundred times all over the internet and I'm not risking having it again.
The replacement power adapters were they from Apple? I mean are they official Apple power adapters, not something made by a 3rd party?

I've done the following:
- Held down the power button and the shift key simultaniously

With no outcome. Am I doing it right? I mean the laptop doesn't boot...it's literally a brick. How am I meant to boot it, then press shift to get it into safe mode if I can't even boot it?
That sounds like you're doing it right.
 

Cpup

macrumors member
Jul 26, 2010
37
0
I really hope you don't care
Hibernation

Your mac is probably hibernating. It did the same thing with me and I freaked out. My mac just wouldn't turn on. It is probably a power thing. Fully charge it and leave it closed for a while (overnight) and then try to turn it on again. Sorry if this doesn't help. I hope this works out for you!:apple:
 

Ninos

macrumors newbie
Original poster
Jul 30, 2010
21
0
Original charger supplied with macbook was an official apple one. I snapped the head off accidentally, my fault not apples.

Second replacement charger was again an official apple one. This time it literally started coming apart after a couple of weeks. Was so expensive I decided to replace with an unofficial one so...

Borrowed my friend's unofficial one. Worked absolutely 100% perfect.

He needed it back the other week so I ordered the same one he had and I've had it for a week, again working fine.

From what it looks like, I can't believe I basically used my entire life savings on an apple mac (£650...was with a discount!!) when it's literally turned into a brick. I should have just bought a £300 laptop, it may not have been as good and may have gotten viruses every now and then, but at least it would have been cheaper and lasted longer.
IMHO, apple merks windows at every aspect of the computer. However, such a big fault that i've got (been reported by literally 100's) shouldn't be allowed to happen on such a grand scale, im really dissapointed.
 

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