Macs Effectively Now Have a Three-Year Warranty in Australia and New Zealand Under Consumer Law

Discussion in 'Mac Blog Discussion' started by MacRumors, Dec 13, 2017.

  1. buyerites, Dec 13, 2017
    Last edited: Dec 13, 2017

    buyerites macrumors newbie

    Joined:
    Dec 13, 2017
    Location:
    Australia
    #51
  2. Thunderbird macrumors 6502a

    Thunderbird

    Joined:
    Dec 25, 2005
    #52
    The exchange rate is between 25-30%. Apple products are 35-40% more in Canada. That's a difference of about 10-15%, not 'less than 5%'.
     
  3. Allards macrumors newbie

    Allards

    Joined:
    Oct 25, 2016
    #53
    In the Netherlands Apple is complying to the 2 year European Warranty.

    Dutch law goes even further than that and states that products should be covered throughout; what one can expect to be a reasonable economical lifetime.

    example : For an iPhone it's reasonable to expect that the product doesn't brake down for a period that is much longer than 2 years.
     
  4. Tomisawesome macrumors newbie

    Tomisawesome

    Joined:
    Oct 24, 2016
    Location:
    Newcastle, NSW Australia
    #54
    From personal experience, the Apple store near me in Australia has known about the coverage of consumer law on MacBooks for a couple of months. I took my MacBook in for repair about 2 months ago and asked if it was worth buying AppleCare, and the genius told me that there is no point in Australia because consumer law coveres most things that AppleCare coveres for just as long
     
  5. DaveP macrumors 6502

    DaveP

    Joined:
    Mar 18, 2005
    #55
    So first off, hopefully you can at least agree that stating "Apple products are 35-40% more in Canada" is wildly inaccurate, and at the very least your position would be that Apple products are priced 35-40% more in Canadian dollars, which obviously is a big difference.

    And here's a few numbers instead of inaccurate estimates and handwaving:

    • Mid-range MacBook Pro: $1499 USD which is $1929 CAD. Canadian Apple price is $1979, or 2.6% more expensive
    • Mid-range 21" iMac: $1299 USD which is $1672 CAD. Canadian Apple price is $1729, or 3.4 % more expensive
    • The new iMac Pro has gotten a lot pricing attention lately and is $4999 USD which is $6435 CAD. Canadian Apple price is $6299 CAD, or 2.1% cheaper

    These are just a few and I'm sure that there are examples with larger differences, likely some more than 5% more expensive. However, the initial evidence is, at least at the moment, that the 10-15% more number is pretty inaccurate. Obviously the numbers change on a daily basis and the Canadian dollar is slightly weaker that a few months ago, but stronger than most of 2017 and nearly all of 2016.
     
  6. Defthand macrumors 6502a

    Joined:
    Sep 1, 2010
    #56
    You misunderstood. I’m not proposing that products must be made to the same standard and have the same warranty. Manufacturers would continue to decide the quality level of their products, and even charge premium prices for subpar products, BUT a manufacturer can’t advertise that the product will meet certain expectations UNLESS he backs up that claim/perception with an appropriate guarantee defined and enforced by consumer law.

    Think of it this way… warranties should be a certification of product quality, much like UL labeling is a certification of product safety. And like UL testing, it would still be voluntary. Warranties could reflect two tiers of quality assurance and manufacturer liability: Premium for products whose parts meet high manufacturing tolerances, Value for typical and acceptable tolerance deviations. As it stands now, brands like Apple can promote their products as premium products—and charge accordingly—with no mandatory guarantee of superior service. Similarly, a brand like Acer can promote their products as being equal in quality to Apple’s. Yet their warranties don’t provide the same assurance. A manufacturer shouldn't be able to imply his product is as risk-free as another without an equal warranty. A manufacturer shouldn’t imply his product is superior in quality without a superior assurance.

    I’m for smaller government too, but you need laws to protect consumers from deceptive marketing practices and powerful businesses. Without lemon laws and product standards, you would have no recourse if you bought a flooded vehicle, or if your child dies in a poorly assembled car seat.
     
  7. Thunderbird macrumors 6502a

    Thunderbird

    Joined:
    Dec 25, 2005
    #57
    Yes, that's what I meant, that Apple prices are 30-40% more in CDN dollars. Not sure what conversion rate you're using because $1499. US to $1929 CAD does not convert by a round number. It works out to something like 28.4%.

    But it's also obvious Apple is not using a standard conversion across the board for all its products. The iPad mini 4, for example, is $399. US, which converts to $510 CAD. (@28%). But the Canadian Apple store price is $549. CAD, or 8% more expensive.
     
  8. DaveP macrumors 6502

    DaveP

    Joined:
    Mar 18, 2005
    #58
    "A manufacturer shouldn't be able to imply his product is as risk-free as another without an equal warranty. A manufacturer shouldn’t imply his product is superior in quality without a superior assurance." I guess there is a just a large difference of opinion. You aren't even saying an advertising is claiming superior quality, but merely "implying" superior quality. The local amusement parks advertised that their roller coasters were the most fun. Well, I don't think that is true. I would like the government to force them to give me a refund. False advertising laws already exist. If you are not familiar, I would recommend looking up the legal definition of "puffery" as it pertains to advertising.

    Fraudulently claiming a car has not been flooded is not equivalent to not offering repair/replacement services at no additional charge as based on certain expectations based on some sort of consensus of expected lifespan based on perceptions of advertising.
     
  9. seatton macrumors 6502a

    seatton

    Joined:
    Nov 7, 2013
    Location:
    Seattle, WA
    #59
    I wonder if I buy a Mac there and it is broken within 3 years, can I get it repaired in the US at no cost?
     
  10. tillsbury macrumors 65816

    Joined:
    Dec 24, 2007
    #60
    No, the law only applies to consumer goods (not used in business) and only while they remain in the country. A US Apple store is not going to honour a NZ/Australian consumer law.
     
  11. mr camouflage macrumors newbie

    Joined:
    Jan 8, 2018
    #61
    This is WRONG.

    Australian consumer law provides protection for 24 months from the time of purchase. It is concurrent with Apples warranty, not consecutive.

    https://www.apple.com/au/legal/statutory-warranty/
     
  12. tillsbury macrumors 65816

    Joined:
    Dec 24, 2007
    #62
    It's certainly misleading. In Australia it's 24 months without question. In New Zealand it's "a reasonable time", which depends on the product and its price and its expected life. Certainly three years, and for an expensive laptop, that's been shown to be up to five years as the law has been tested.
     
  13. BananaX macrumors member

    BananaX

    Joined:
    May 24, 2017
    #63
    I brought my MBP 2016 from Gumtree. o_O
    Brand new, $1000 cheaper, and I had the MBP fixed under the 1 year warranty.
    Do you guys think my MBP is under the Aus 24 months extended warranty?
    I am not the original purchaser, I don't have the original invoice either.
    1 year limited warranty expired in 1.5 months.
     
  14. b5stephen macrumors newbie

    b5stephen

    Joined:
    Dec 31, 2016
    #64
    Legally you would not be covered in NZ as the law requires that you have proof of purchase. So it would really be up to Apple
     

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