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Magic keyboard trackpad stopped working
- Thread starter Tulipo
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I did that and it didn’t help. Ending up speaking with apple support and they barely knew anything about the product. As we were talking, I took it on and off a few times and tried cleaning the smart connector area. Started working again. Hopefully it was just a little dirty.
Hi , I had the same problem, did 2 resets with no success , did 2 hard reset with the IPad docked and the pointer is back now. It’s the second time I have this issue right after unlocking the Ipad with the trackpad . Still investigating, pretty sure it’s a bug .
Thanks for sharing your experience. I haven’t experience it again. I was hoping it was just a dirty connection but I somehow doubt that as I basically clean my iPad regularly. I’ll update this thread if it happens again.
I should note I’m on the beta iPad OS. Right Now on 13.5 but I was on 13.4.5 when it first happened.
I should note I’m on the beta iPad OS. Right Now on 13.5 but I was on 13.4.5 when it first happened.
I have the same problem. Tried soft and hard resets and cleaning the contacts. I noticed that when you set the size of the pointer, it shows up (barely) in the upper left corner of the screen and cannot be moved. The keyboard section works, but the trackpad does not. Any suggestions? I'll try Apple phone support. The chat returns a "Bad request" error.
Sorry you are experiencing this issue.
When I called Apple support they had VERY little knowledge of the product. I basically just got it to work by luck. Took it off a bunch of times and kept wiping the connectors on both the iPad and the case and then it just worked. I honestly don’t think it had anything to do with a dirty connector and I’m starting to believe it’s more software related. Probably a glitch. But I could be wrong.
What version of the OS are you on?
When I called Apple support they had VERY little knowledge of the product. I basically just got it to work by luck. Took it off a bunch of times and kept wiping the connectors on both the iPad and the case and then it just worked. I honestly don’t think it had anything to do with a dirty connector and I’m starting to believe it’s more software related. Probably a glitch. But I could be wrong.
What version of the OS are you on?
iPadOS 13.4.1
I'll be calling Apple support on Monday. I sent a request for support and I have a case number. I'll report back here. Thanks.
I'll be calling Apple support on Monday. I sent a request for support and I have a case number. I'll report back here. Thanks.
* sigh *
Exact same issue here, was working fine until earlier when i came to use it and its stopped. Power cycled the iPad but no joy. Will call them....
Oh, and Apple, I know design is your one and only priority, but please stop making your serial numbers so tiny and hard to read for those of us over the age of 12 without perfect vision.
Exact same issue here, was working fine until earlier when i came to use it and its stopped. Power cycled the iPad but no joy. Will call them....
Oh, and Apple, I know design is your one and only priority, but please stop making your serial numbers so tiny and hard to read for those of us over the age of 12 without perfect vision.
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Well that was hard work....
Its now started working again. Charging was never lost, so I’m guessing its not due to the smart connectors. The adviser suggested “setting the keyboard up again” but was unable to give me any instructions as to how I was supposed to do that.
She suggested it might need an iPad restore or maybe a repair. But just to call back next time it stops.
Hmmmmm.....
Its now started working again. Charging was never lost, so I’m guessing its not due to the smart connectors. The adviser suggested “setting the keyboard up again” but was unable to give me any instructions as to how I was supposed to do that.
She suggested it might need an iPad restore or maybe a repair. But just to call back next time it stops.
Hmmmmm.....
Mine just stopped working, did some soft resets, some hard resets, cleaned the contacts. The keyboard works, the charging through the smart connector works, but the trackpad doesn't. There's a glimpse of the cursor once the iPad is reset, and there's a glimpse of the cursor when I try to change the size. But nothing else works, cursor doesn't move, gestures don't work, etc. Any other suggestions?
Hi Will. I had the same problem. I found that it was related to the smart connector. It worked randomly but mostly not.
If I lined up the iPad on the left side and dropped the right side into place, it would work (one out of three or four tries).
I considered that to be an unacceptable treatment for a (very) expensive device so I returned it for a replacement.
I'm waiting for the replacement now. Shipping time seems to be quite a bit longer than when I ordered it on launch day.
If I lined up the iPad on the left side and dropped the right side into place, it would work (one out of three or four tries).
I considered that to be an unacceptable treatment for a (very) expensive device so I returned it for a replacement.
I'm waiting for the replacement now. Shipping time seems to be quite a bit longer than when I ordered it on launch day.
Same here. Trackpad just disappeared. Screen was locked and the MK’s USB-C port was connected to power.
Tried:
Tried:
- Open/close MK - Nope
- Remove, reattach iPad- Nope
- Hit some keyboard keys - Nope (but the keys worked)
- Shut down and restart iPad - Nope.
Same just happened to me. The only thing that fixed it was to unplug the charge lead and restart the iPad. Placed it on the dock with the charge lead and it works .. at the moment
This happens to me every other day now. mouse cursor disappears and it takes a while to turn on/off and to remove and replace the ipad onto the dock several times to get it working. The keyboard works so power is getting to it. Might contact Apple today and see what they say
I’ve got an update, folks. Apple has never heard of this issue and they talk to billions of people a day. What you’ll need to is disable the keyboard and then re-enable it. If the issue persists, you’ll need to do a hard reset of the keyboard. If, after the hard reset, you still encounter the issue, the next step is to erase the keyboard and do a fresh installation of the OS. If that doesn’t resolve the issues, you’ll need to connect the keyboard to a computer to dump the logs. You’ll then to run a sysdiagnose with Mail debugging enabled. Once you’ve done that, you’ll submit the logs to engineering. They’ll get back within 48 hours.
I think that about covers the usual Apple approach to these “never before heard of” issues.
I think that about covers the usual Apple approach to these “never before heard of” issues.
Happened again today.
Trigger: iPad left for a few hours in open MK with power connected to MK.
Fix: Remove iPad from MK. Remove power from MK. Wait 10 seconds. Reconnect everything.
I’ll see if I can reliably reproduce this.
Trigger: iPad left for a few hours in open MK with power connected to MK.
Fix: Remove iPad from MK. Remove power from MK. Wait 10 seconds. Reconnect everything.
I’ll see if I can reliably reproduce this.
haha that’s pretty much what I heard too. Support kept asking me to do a hard reset of the keyboard itself. I asked how and then the confusion set in. I’m pretty sure the person I spoke to didn’t even know the product existed.
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I haven’t had this happen again but if it does I will try this. Thank you.
Yep, when the mouse disappears I removed the iPad from the MK, removed the power, waited about 10 seconds, up the iPad back on the MK, connect the power. The pointer returned before I connected the power again but bottom line to get it back was likely something with the power. Not sure. If it happens again I will try a few other things to see what happens.