So my trackpad just stopped working. I restarted my iPad, disconnected and reconnetted and it still won‘t work. I don’t even see the cursor anymore. Any tips or ideas on how to fix before I reach out to apple support?
Hi , I had the same problem, did 2 resets with no success , did 2 hard reset with the IPad docked and the pointer is back now. It’s the second time I have this issue right after unlocking the Ipad with the trackpad . Still investigating, pretty sure it’s a bug .So my trackpad just stopped working. I restarted my iPad, disconnected and reconnetted and it still won‘t work. I don’t even see the cursor anymore. Any tips or ideas on how to fix before I reach out to apple support?
ok thanks , hope this will be fixed on 13.5 !Thanks for sharing your experience. I haven’t experience it again. I was hoping it was just a dirty connection but I somehow doubt that as I basically clean my iPad regularly. I’ll update this thread if it happens again.
I should note I’m on the beta iPad OS. Right Now on 13.5 but I was on 13.4.5 when it first happened.
I’ve got an update, folks. Apple has never heard of this issue and they talk to billions of people a day. What you’ll need to is disable the keyboard and then re-enable it. If the issue persists, you’ll need to do a hard reset of the keyboard. If, after the hard reset, you still encounter the issue, the next step is to erase the keyboard and do a fresh installation of the OS. If that doesn’t resolve the issues, you’ll need to connect the keyboard to a computer to dump the logs. You’ll then to run a sysdiagnose with Mail debugging enabled. Once you’ve done that, you’ll submit the logs to engineering. They’ll get back within 48 hours.
I think that about covers the usual Apple approach to these “never before heard of” issues.
Happened again today.
Trigger: iPad left for a few hours in open MK with power connected to MK.
Fix: Remove iPad from MK. Remove power from MK. Wait 10 seconds. Reconnect everything.
I’ll see if I can reliably reproduce this.