Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I was told by an Apple employee at the store that a phone needs to be somehow faulty to have Apple replace a battery. To my understanding you can’t just ask for a new battery?

I don’t understand how some of you are talking about taking in your phones with very high percentage levels on your battery health status. About a month or two ago my brother took in his 6S 128gb to action the battery replacement. The battery would lose a lot of charge very quickly. In his commute to the CBD on train from a ca. 95-96% he would hop out of the train and would be left with ca. 15% battery. The commute is only around 25mins.

The battery health level was at 89% but he decided to take advantage of the offer for the 6S. The Chadstone store Genius stated that the phone was fine. He halted some services and told my brother to keep the phone on charge at all times (!!!). But the time my brother got back home, the phone had died again. It required another two charges that day.

The phone now is sleeping in its original little box and he’s using a Pixel 2XL and has sworn off using anything Apple again.

So, as I asked before, how is it that some of you are getting battery replacements? (Honest question)
https://www.macrumors.com/2018/01/02/apple-replaces-iphone-batteries-that-pass-tests/
 
Apple really needs to extend the discounted battery replacement programme
SERIOUSLY?!?

A YEAR wasn't ENOUGH?!?
[doublepost=1543618422][/doublepost]
I had planned to do this in Dec when they announced it earlier this year, but my iPhone 7+ is showing 93% and I don't want to be without the phone for a day or more just for this.

My phone is over 2 years old now and still at 93% is pretty good? Someone above with an iPhone X (much newer) and is already down to 88%. Is is because some people drain their iPhone lower on a daily basis?
My 6 Plus is showing 93%, too.

But then, I know how to take care of LiOn batteries...
 
Both my X's show 100% and 99% and they're just under a year old. Would you still replace them?
 
Took advantage of this on my 6 last year, definitely worth it.

My launch X is now at 92% and whilst seems to be functioning fine, it definitely drains noticeably faster.

No plans to upgrade for 11 months so not sure whether to replace battery.
 
SERIOUSLY?!?

A YEAR wasn't ENOUGH?!?

Well, no. In my brother’s case it isn’t. The ‘Genius’ told him to keep track of the battery issue in his phone over the coming months and disabled features on his phone in order to do so.


I remember the news, but had forgotten about the threshold not having to be met. Thanks for that, I will be heading in there today and so I’ll raise this with them and challenge them on why they stonewalled.

Thanks for the heads up.
 
  • Like
Reactions: 5105973 and C DM
And NEVER forget the shenanigans that led to the discounted battery offer when Timmy preaches about transparency and the virtues of Apple.

As others saw, Apple NEVER replaced a battery unless there were charging issues or the battery discharged unusually soon (according to Apple’s definition). Otherwise, Apple never replaced an aged battery to restore performance or to satisfy a customer’s request.

Frankly, I doubt their stores are equipped to replace batteries routinely, especially in the numbers that will be common going forward.

Again, don’t forget that Apple could have (should have) advised customers to replace their aged batteries when those customers had no desire to replace the phone itself. Many said they purchased new phones unnecessarily, believing the latest iOS upgrade was to blame.

I’ll never forgive this stunt as long as the current leadership is present, and is a big reason I feel phone culture ruined Apple’s soul.
 
I bought a used iPhone 6S Plus a few months ago (tired of paying so much money for commodity tech) and it supposedly had 85 percent capacity left. I brought it in a week ago to the Apple Store to get the battery replaced and they replaced the whole phone. Supposedly they replaced the battery and then the camera didn’t work, but I suspect there was more wrong with the phone then they were willing to tell me (it’d sometimes run hot).

Now my phone probably gets about double the battery life and I plan to keep it for a couple of years. I have a feeling more people are going to try to be frugal the way I have been just because newer iPhones don’t have such big upgrades like they used to. Heck, my phone even has 3D touch unlike the XR.
 
  • Like
Reactions: freddiebarnes
Does you iPhone have to be below a certain battery percentage to qualify for the battery replacement program?

No.

So should I go into an apple store and get my iPhone X battery replaced if it's at 95%? I'd rather pay $29 for it now than $69 for it in another 6 months.

No.

If I took advantage of this offer January of this year and my battery is now at 90%, can I get another $29 battery replacement in December?

No.

My iPhone X is at 88%. From what I understand, I can take it in regardless of percentage and have them replace it for $29, right?

Yes.

If I have something streaming on the phone half a day at home, is it better to have the phone plugged in even if the battery is fully charged or let the battery discharge to 20% and then plug it in? I have something streaming every day, so the battery will discharge every day. I have been told by somebody that it is better to have it plugged in, but I don't know if it is true.

Leave it connected to power.

Having replace batteries in 5 and 5s I would be willing to pay the $49 for them to do it. Then again it should not be necessary to early in the product life and they should cover the costs. I would love to see a removable battery.

Also it seems I am not alone in wondering how low is too low and warrants the change. I am at 88% on my 7 plus so I am not there yet.

iPhone 5 is no longer serviced. 5S is still $79 for a battery replacement.

Anyone know if the replacement batteries they use in this program are the same quality & capacity as the original batteries they install in their new phones? Or do they install batteries with less capacity that are possibly refurbished?

I want to replace the battery in my iPhone X that I've had for a year...my thinking is that the $30 replacement will add 1 more year of overall longevity to the phone. I'm sitting at 96% overall capacity with my current battery though. My worry is that Apple will replace my battery with a lower quality one that'll have worse overall capacity in the long run.

They’re the same exact batteries.

And NEVER forget the shenanigans that led to the discounted battery offer when Timmy preaches about transparency and the virtues of Apple.

As others saw, Apple NEVER replaced a battery unless there were charging issues or the battery discharged unusually soon (according to Apple’s definition). Otherwise, Apple never replaced an aged battery to restore performance or to satisfy a customer’s request.

Frankly, I doubt their stores are equipped to replace batteries routinely, especially in the numbers that will be common going forward.

Again, don’t forget that Apple could have (should have) advised customers to replace their aged batteries when those customers had no desire to replace the phone itself. Many said they purchased new phones unnecessarily, believing the latest iOS upgrade was to blame.

I’ll never forgive this stunt as long as the current leadership is present, and is a big reason I feel phone culture ruined Apple’s soul.

Would you rather your phone unexpectedly shut down and/or unnecessarily chew through battery or marginally throttle performance to preserve it? The battery program was instated due to uneducated and unnecessary consumer backlash. It wasn’t necessary to begin with. Apple is nice to offer it.
 
Last edited:
My battery was at 88% and was replaced last month. Took about an hour at the Apple Store without an appointment. $29.00, but I had to remove my screen protector and case as they are not genuine Apple products.

The staff was explicit and noted that if anything was defective, they would not be able to swap out the battery until those issues were resolved.
 
I wouldn’t do it. My iPhone 7 was at 70% battery capacity so I thought great, I’ll go get a new battery put in. $29 later, I have a new battery, but the tech who replaced it at the Apple store messed something up inside my phone. 3D Touch no longer works and every time I get a text message the sound is all weird. Tried to take it back but they say it’s not their fault. I call BS. I miss the old days when your battery was giving you trouble and they just swapped it out for a refurbished phone.
 
My launch day X is 90%. I have an appointment set up for next Friday to have my battery replaced and also for my 7+. I was told on other forums, to take pictures of your device before service, so you can compare it your device when Apple give you yours back. Since I have AppleCare+, I only have to pay the $29 for one of my devices.
 
I wouldn’t. They have to open your phone to do this.

I’ve had my 6s battery done and it was better but not massively. If you’re at 95% it would be a waste of $29.
[doublepost=1543608546][/doublepost]

No you are paying.
Did they also have to change your 6s' iOS to the latest version?
 
Does anybody have any experience with how long roughly these battery replacements take? Specifically an iPhone X? I keep trying to figure it out from my local Apple Store and they can’t give me a straight answer to save their lives. I’ve heard some people say as little as one hour and I’ve heard other people say it takes multiple days. Answers please.
 
On the German Apple Site I've seen a little hint that said it'll be granted only once.



I have a Genius Bar appointment set for Monday including a battery exchange with the EXACT same situation as you. iPhone X, 95% capacity. I'll skip the XS this year and will likely upgrade 2019, but it's gonna be at least 10 months from now, so I think it's going to be a good investment.

You know you’re taking a risk of them mucking something up every time they crack it open. It’ll be back at 95 in a couple months. Why bother?
[doublepost=1543627761][/doublepost]
Does anybody have any experience with how long roughly these battery replacements take? Specifically an iPhone X? I keep trying to figure it out from my local Apple Store and they can’t give me a straight answer to save their lives. I’ve heard some people say as little as one hour and I’ve heard other people say it takes multiple days. Answers please.
I’ve done two. One was 3 hours. The other 30min. Depends on how busy they are.
 
“To initiate a battery replacement, use Apple's battery support site. You can take your iPhone to an Apple retail store, an Apple Authorized Service Provider, or send it in for replacement at an Apple Repair Center.”

My closest Apple store is 50 miles away. I called my local authorized Apple service provider and asked about this program. They said they charge $49. I asked “doesn’t Apple reimburse you so the customer only pays $29”? They said no, they only get $29 from Apple, and they’d lose too much money at that price. Maybe the guy was full of crap?
 
No
Would you rather your phone unexpectedly shut down and/or unnecessarily chew through battery or marginally throttle performance to preserve it? The battery program was instated due to uneducated and unnecessary consumer backlash. It wasn’t necessary to begin with. Apple is nice to offer it.

That defense has already been throughly destroyed in earlier discussions on this site and among the web. We’ll see if it works for Apple in the class action suits.

The problem with that defense is that you assume their throttling patch was Apple’s only option. It wasn’t, and it wasn’t the best solution for anyone other than Apple.

If their decision was so “nice”, as you think, why didn’t they disclose it even to their service techs? In fact, they were worse than secretive about it. They publicly lied when asked if they throttled older phones.

If Apple had told people about its software bandaid AND told owners that a battery replacement would restore performance, they wouldn’t have betrayed people’s trust, or misled them into buying new phones.

Kid, I sipped Apple’s kool-aid for three decades. But that was before someone spiked the kool-aid with roofies.
 
If they could guarantee I’d have the phone back in two hours, I’d do it.

It is, isn’t it?
1 hour it took for mine. I looked at a few shops, came back and it was done. But that isn’t in the USA. I did have an appointment.

My 6s+ was at 84 percent and I was able to get the cheap battery. They said it needed it. But under 80 is when it starts to throttle.
 
The used unlocked iPhone 6 I recently purchased for about $20 still has the original battery but doesn't last the day yet it doesn't say to replace the battery. What gives?
 
It is, isn’t it?
1 hour it took for mine. I looked at a few shops, came back and it was done. But that isn’t in the USA. I did have an appointment.

My 6s+ was at 84 percent and I was able to get the cheap battery. They said it needed it. But under 80 is when it starts to throttle.
I’ve heard anything from an hour to days. I would need it back before work on Friday (swapped by noon). Given that I am in NYC who knows?
 
I'm at 88 as well. I wonder if its even worth bothering?

My SE, which I’ve had for two years, is at 83%. I don’t plan on replacing the battery. I do plan on keeping my SE for as long as I can as I don’t want a large phone or a very expensive phone. I don’t have any problems with the battery life. For me it isn’t worth the hassle of not having my phone for potentially a few days or even driving to the next town where the Apple store is.
 
My SE, surprisingly, at last check, was at 95%. I feel like this phone performs better in terms of battery retention than my 7+. Maybe you can make an appointment at the AS? I cannot imagine it taking longer than an hour if they have your battery in stock.
 
I'm torn...
My SE 64gb is at 93% health. If I replace the battery will it be a '''shelf queen" battery? $29 now or $49 after December.

I did not consider getting in on this replacement program, but coconut battery reads it at 90% health and I forget the actual mAh but when you only have about 1600mAh to begin with useable mAh decrease of 10% is significant.

Seems she hits about 80 level left and just falls off a cliff for the rest of the day with normal use.

EDIT :220 charge cycles
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.