manufacturer defect - A Bulge on Watch Screen

[thebrick]

So I just found my watch has a small bulge on AMOLED screen.
It seems like internal parts has poked the panel away from the inside. :roll eyes:
There's no problem on screen operation, but it just bothers me.

I'm going to visit apple store near my home to surprise a genius.




42MM SS with Milanese Loop

 

[Technodynamic]

that would bother me. For the money we spent on these... Apple can replace it imo.

 

[Blacklabel34]

Congrats on getting your watch!
Bummer it has an issue...should be a no brainer replacement

 

[thebrick]

Apple can replace it imo.

I'm pretty sure that they will help me replacing it.
tho I'm kinda worried about this supply constraint.

 

[ucfgrad93]

I'm pretty sure that they will help me replacing it.
tho I'm kinda worried about this supply constraint.

Yeah, you might have to wait for the replacement.

 

[frumpy16]

Yeah, you might have to wait for the replacement.

Yeah from other comments I've seen I think you'll have to wait for another to be shipped to you but I wouldn't compromise on this. If it were me I'd make them ship the new one and let me keep the one I had until the new one came in.

 

[abuskeletor]

That sucks. Update us on the replacement timeline when you know more.

 

[nasa25]

#battleofthebulge

Sorry to hear about this OP. Hopefully you can get a quick replacement at the Apple Store

 

[eXoenDo]

Some users have reported that Apple Stores do have replacement units available. Make a genius bar appointment i'd say.

 

[thebrick]

Some users have reported that Apple Stores do have replacement units available. Make a genius bar appointment i'd say.

That sounds more than fantastic! Thank you for your info.

 

[alia]

With as much time as the watch spends with the screen off, I would ask for a replacement too - that shouldn't have passed through QA - really obvious bulge!

 

[poppe]

So June shipping for your replacement?

 

[jaeb0922]

Absolutely a no brainer replacement! I'd like to hear more about this after you call it in. Please update us!

 

[SchneiderMan]

I'm pretty sure that they will help me replacing it.
tho I'm kinda worried about this supply constraint.

Apple stores don't carry any stock. Don't waste your time.

 

[skywest153]

Apple stores don't carry any stock. Don't waste your time.

Carrying stock and having Genuis Bar replacements are not the same thing.

 

[Phil Holland]

Apple stores don't carry any stock. Don't waste your time.

#factcheck


Stock and brown box replacements are different.

 

[dacreativeguy]

Apple stores don't carry any stock. Don't waste your time.

They should have stock for replacements. Wouldn't surprise me if they have watch bodies and bands separate for warranty issues.

 

[Blacklabel34]

Apple stores don't carry any stock. Don't waste your time.

For sale stock NO
Replacement stock YES

 

[thebrick]

Apple stores don't carry any stock. Don't waste your time.

I know they won't carry unit for sale until later in June.
But CS units could be different.

I will visit apple store anyway. it takes only 10m driving from my home.

 

[SchneiderMan]

For sale stock NO
Replacement stock YES

They don't have any replacement stock for the Apple Watch or Retina MacBook.

 

[Phil Holland]

They don't have any replacement stock for the Apple Watch or Retina MacBook.

That's incorrect.

 

[SchneiderMan]

That's incorrect.

At least not from my experience.

 

[16Paws]

At least not from my experience.

It all depends on the store. The proximity to a major location helps but... And I am 100% certain as I have had issues with iPhone 5, 6+ and mini during supply constraints... If they do not have it they WILL let you keep yours until the new one comes in.

 

[SchneiderMan]

It all depends on the store. The proximity to a major location helps but... And I am 100% certain as I have had issues with iPhone 5, 6+ and mini during supply constraints... If they do not have it they WILL let you keep yours until the new one comes in.

I don't think you understand, but Apple strictly sold stock through its online distribution. It never shipped any stock to retail stores like it did with the iPhone. Not even for customer service purposes. I was told that stores will soon have them in stock though. I was promised a new replacement even after my return period expired by the store manager as soon as they get them.

 

[mobutt]

I'm pretty sure that they will help me replacing it.
tho I'm kinda worried about this supply constraint.

I have to wait 3-5 days =(