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Maroo Cases Question and Answer Thread: (Maroo has great customer service!)

toonarmymad said:
Hi

I have a brand new unused Seth Aaron UK case
Please can you tell me if it will work 100% with the "new" iPad 3rd generstion?
Thanks
Click to expand...

If you're asking about the sleep/wake function, the Seth Aaron cases do not have that capability (as stated on the Maroo website), but if by "work" you mean fit, then those cases will absolutely work with the new iPad.
 
nippyjun said:
After we enter our info on the form should we have gotten
a confirmation email about the replacement order?
Thanks.
Click to expand...

The page says "... a confirmation email will be sent upon your submission..." at the bottom but I didn't get one.
 
MarooBeau said:
That's actually exactly what happened. With our current system, we input each tracking number into each order by hand. You can see how this would be a problem when there are a bunch of orders.

Thanks for you patience!
Click to expand...

No problem! I figured you got slammed with orders! We love our cases! Thank you for having a sale on them!
 
cra1g0s said:
Like Maroo on Facebook for a 20% code :)
Click to expand...

Thanks for posting this. I purchased a case today, having this code was part of the reason why, and because of the great customer service they have offered to everyone was the other reason. You feel good supporting a company that treats the customers the way that Maroo has. Plus the Moko is a very nice looking case.

I just ordered and moments later go an order confirmation for anyone wondering.
 
Going to order in a minute however, just before I do. Can you fold the cover on the back e.g like a book cover?

Plus how secure is the iPad in the case, just want to make sure its super secure.
 
rirawin said:
Going to order in a minute however, just before I do. Can you fold the cover on the back e.g like a book cover?

Plus how secure is the iPad in the case, just want to make sure its super secure.
Click to expand...


It's very secure and does fold back.
 
nippyjun said:
After we enter our info on the form should we have gotten
a confirmation email about the replacement order?
Thanks.
Click to expand...

I don't believe you get a confirmation email, but you should receive an email with tracking when the order ships.
 
troop231 said:
Hopefully it's first come first serve, i.e whoever filled out the form first gets their case the quickest. One can hope.. :(
Click to expand...

It is first come, first serve. I am going down the list daily. We're trying to ship everything out within 48-72 hours of submittal, but hopefully everyone can understand if it takes a tad longer.

To clarify, the only email you should be getting from us is a tracking number email after we ship your replacement.
 
MarooBeau said:
It is first come, first serve. I am going down the list daily. We're trying to ship everything out within 48-72 hours of submittal, but hopefully everyone can understand if it takes a tad longer.

To clarify, the only email you should be getting from us is a tracking number email after we ship your replacement.
Click to expand...

Thanks for clearing that up, I have one more question, If we ordered two cases on our original invoice, are you shipping out two replacement cases?

Thanks in advance again! :)
 
Can we change the thread title?
Or will we see 50% off on 3/12 for the rest of this year?
 
MarooBeau said:
It is first come, first serve. I am going down the list daily. We're trying to ship everything out within 48-72 hours of submittal, but hopefully everyone can understand if it takes a tad longer.

To clarify, the only email you should be getting from us is a tracking number email after we ship your replacement.
Click to expand...
Beau,

I really appreciate your customer service on this forum and via email. I have recommended your company to all my friends and family on Twitter and FB. I really value customer service and you guys exceed expectations in both customer service and product quality.

Thanks again.
 
JonDigital said:
Beau,

I really appreciate your customer service on this forum and via email. I have recommended your company to all my friends and family on Twitter and FB. I really value customer service and you guys exceed expectations in both customer service and product quality.

Thanks again.
Click to expand...

As well have I. In fact I'm going to the in-laws house today and I'm taking my Moko II and will show it to my father in law and if he likes it I will probably pick one up for him.
 
Ahh, I wish I'd seen this thread when the 50% offer was on. Severely tempted to get one but $50 seems like a lot for a case + shipping and customs in UK.
 
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