MBP Early 2015 running very slow. Please help

MarcusTeee

macrumors newbie
Original poster
Sep 14, 2015
5
0
Hello everyone, thank you for taking the time to read this thread. I have been using my MBP for several months now. And for some reason it slows down quite significantly to the point where even opening a tab on safari/finder will require a few seconds and the pinwheel will show.

I was previously using an older 2012 MacBook Air, and even then I did not experience the level of lagging that I am currently experiencing. Please advice. I have performed an Etrecheck and included the results below.

Thank you in advance for your help.


EtreCheck version: 3.4.2 (436)

Report generated 2017-08-17 22:59:52

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.



Problem: Computer is too slow



Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 333

iCloud Quota: 1.17 GB available


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

S24D590 1920 x 1080 @ 60 Hz


Disk Information:

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

Seagate BUP Slim BK

BUP Slim BK disk2: (2 TB)

Seagate (disk2s1 - ExFAT) /Volumes/Seagate : 2.00 TB (227.84 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Razer Razer DeathAdder


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (289.27 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 499.42 GB Online

Adobe Patch (disk3s2 - HFS+) /Volumes/Adobe Patch : 28 MB (9 MB free)

Physical disk: Disk Image 28 MB (9 MB free)



System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: about 5 days


Configuration files:

/etc/hosts - Count: 23


Gatekeeper:

Mac App Store and identified developers


Clean up:

com.adobe.ARM.[...].plist

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Applications/Endurance.app

[not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]



/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]



/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (15.0.293 - SDK 10.10) [Lookup]



System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 160 Apple tasks

[running] 104 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 164 Apple tasks

[running] 101 Apple tasks

[killed] 9 Apple tasks

9 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-03) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-03) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-03) [Lookup]

[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]


Launch Daemons:

[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-25) [Lookup]

[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-06-18) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]

[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]

[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)

[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-02-16) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

[failed] com.adobe.ARM.[...].plist (? 881a4a1c 0 - installed 2017-06-18) [Lookup] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]


User Login Items:

smcFanControl Application

(/Applications/smcFanControl.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-20)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

BetterSnapTool Application

(/Applications/BetterSnapTool.app)

WhatsApp Application - Hidden

(/Applications/WhatsApp.app)

Google Photos Backup Application

(/Applications/Google Photos Backup.app)

FunctionFlip Application

(/Library/PreferencePanes/FunctionFlip.prefPane/Contents/Resources/FunctionFlip.app)

Windscribe Application

(/Applications/Windscribe.app)

Memory Clean 2 Application

(/Applications/Memory Clean 2.app)

Endurance Application - Hidden

(/Applications/Endurance.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-06-19) [Lookup]

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-22)

AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-17) [Lookup]

AdobePDFViewer: 17.012.20095 (installed 2017-08-17) [Lookup]

Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-03) [Lookup]



Safari Extensions:

[enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-06-18)


3rd Party Preference Panes:

Flash Player (installed 2017-07-24) [Lookup]

FunctionFlip (installed 2015-07-24) [Lookup]

NTFS (installed 2017-02-16) [Lookup]

Shades Preferences (installed 2017-06-19) [Lookup]


Time Machine:

Time Machine not configured!



Top Processes by CPU:

19% kernel_task

10% quicklookd

10% Google Chrome

9% Dropbox

9% WindowServer


Top Processes by Memory:

1.03 GB kernel_task

336 MB Messenger

222 MB AdobeAcrobat

192 MB Dropbox

184 MB Safari


Top Processes by Network Use:

Input Output Process name

3 MB 657 MB Dropbox

13 MB 934 KB mDNSResponder

1 MB 823 KB Messenger

2 MB 161 KB com.apple.WebKit.Networking

592 KB 914 KB netbiosd


Top Processes by Energy Use:

20.82 Google Chrome

13.26 Dropbox

10.58 WindowServer

6.34 Google Chrome Helper


Virtual Memory Information:

1.35 GB Available RAM

18 MB Free RAM

6.65 GB Used RAM

1.33 GB Cached files

1.02 GB Swap Used


Software installs:

App Cleaner & Uninstaller: 4.1 (installed 2017-07-20)

WhatsApp: 0.2.5370 (installed 2017-07-20)

Telegram: 3.00.1 (installed 2017-07-20)

Adobe Acrobat DC (17.009.20058): (installed 2017-07-21)

Memory Clean 2: 1.4 (installed 2017-07-26)

Adobe Flash Player: (installed 2017-08-08)

Microsoft OneNote: 15.37 (installed 2017-08-14)

Microsoft AutoUpdate: (installed 2017-08-16)

Microsoft Excel for Mac: (installed 2017-08-16)

Microsoft Word for Mac: (installed 2017-08-16)

Microsoft PowerPoint for Mac: (installed 2017-08-16)

Microsoft Outlook for Mac: (installed 2017-08-16)

Adobe Acrobat DC (17.012.20095): (installed 2017-08-17)



Install information may not be complete.


Diagnostics Information:

2017-08-15 23:58:11 Adobe Acrobat.app High CPU use [Open] [Details]
 

lambertjohn

macrumors 65816
Jun 17, 2012
1,261
1,199
Why don't you just reinstall the operating system and start over from scratch? Put a fresh copy of OS X on that computer and call it a day. You'll save lots of time and aggravation trying to diagnose this problem.
 

Fishrrman

macrumors Core
Feb 20, 2009
19,970
7,000
Another thing to try (that hurts nothing, changes nothing with your original account):

Go to the Users & Groups preference pane, and create a NEW account.
Give it administrative privileges, and a name and password easy to remember (not the same as your "regular" account).

Then -- restart.
Log into the new, temporary account.
Look around, try some applications.
Has anything changed?
 

jerryk

macrumors 603
Nov 3, 2011
6,066
3,068
SF Bay Area
Memory clean 2? You really do not need to run any 3rd party memory manager on a Mac. MacOS does great job managing memory on it's own.
 
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