Hello everyone, thank you for taking the time to read this thread. I have been using my MBP for several months now. And for some reason it slows down quite significantly to the point where even opening a tab on safari/finder will require a few seconds and the pinwheel will show.
I was previously using an older 2012 MacBook Air, and even then I did not experience the level of lagging that I am currently experiencing. Please advice. I have performed an Etrecheck and included the results below.
Thank you in advance for your help.
EtreCheck version: 3.4.2 (436)
Report generated 2017-08-17 22:59:52
Download EtreCheck from https://etrecheck.com
Runtime: 2:25
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 333
iCloud Quota: 1.17 GB available
Video Information: ⓘ
Intel Iris Graphics 6100 - VRAM: 1536 MB
S24D590 1920 x 1080 @ 60 Hz
Disk Information: ⓘ
APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB30Bus
Seagate BUP Slim BK
BUP Slim BK disk2: (2 TB)
Seagate (disk2s1 - ExFAT) /Volumes/Seagate : 2.00 TB (227.84 GB free)
Broadcom Corp. Bluetooth USB Host Controller
Razer Razer DeathAdder
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (289.27 GB free)
Encrypted AES-XTS Unlocked
Physical disk: disk0s2 499.42 GB Online
Adobe Patch (disk3s2 - HFS+) /Volumes/Adobe Patch : 28 MB (9 MB free)
Physical disk: Disk Image 28 MB (9 MB free)
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about 5 days
Configuration files: ⓘ
/etc/hosts - Count: 23
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
com.adobe.ARM.[...].plist
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions: ⓘ
/Applications/Endurance.app
[not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (15.0.293 - SDK 10.10) [Lookup]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 160 Apple tasks
[running] 104 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 42 Apple tasks
[loaded] 164 Apple tasks
[running] 101 Apple tasks
[killed] 9 Apple tasks
9 processes killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-03) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-03) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-03) [Lookup]
[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]
Launch Daemons: ⓘ
[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-25) [Lookup]
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-06-18) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]
[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]
[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)
[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-02-16) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]
[failed] com.adobe.ARM.[...].plist (? 881a4a1c 0 - installed 2017-06-18) [Lookup] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
User Login Items: ⓘ
smcFanControl Application
(/Applications/smcFanControl.app)
iTunesHelper Application (Apple, Inc. - installed 2017-07-20)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
BetterSnapTool Application
(/Applications/BetterSnapTool.app)
WhatsApp Application - Hidden
(/Applications/WhatsApp.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
FunctionFlip Application
(/Library/PreferencePanes/FunctionFlip.prefPane/Contents/Resources/FunctionFlip.app)
Windscribe Application
(/Applications/Windscribe.app)
Memory Clean 2 Application
(/Applications/Memory Clean 2.app)
Endurance Application - Hidden
(/Applications/Endurance.app)
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2017-06-19) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-22)
AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-17) [Lookup]
AdobePDFViewer: 17.012.20095 (installed 2017-08-17) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-03) [Lookup]
Safari Extensions: ⓘ
[enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-06-18)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-07-24) [Lookup]
FunctionFlip (installed 2015-07-24) [Lookup]
NTFS (installed 2017-02-16) [Lookup]
Shades Preferences (installed 2017-06-19) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
19% kernel_task
10% quicklookd
10% Google Chrome
9% Dropbox
9% WindowServer
Top Processes by Memory: ⓘ
1.03 GB kernel_task
336 MB Messenger
222 MB AdobeAcrobat
192 MB Dropbox
184 MB Safari
Top Processes by Network Use: ⓘ
Input Output Process name
3 MB 657 MB Dropbox
13 MB 934 KB mDNSResponder
1 MB 823 KB Messenger
2 MB 161 KB com.apple.WebKit.Networking
592 KB 914 KB netbiosd
Top Processes by Energy Use: ⓘ
20.82 Google Chrome
13.26 Dropbox
10.58 WindowServer
6.34 Google Chrome Helper
Virtual Memory Information: ⓘ
1.35 GB Available RAM
18 MB Free RAM
6.65 GB Used RAM
1.33 GB Cached files
1.02 GB Swap Used
Software installs: ⓘ
App Cleaner & Uninstaller: 4.1 (installed 2017-07-20)
WhatsApp: 0.2.5370 (installed 2017-07-20)
Telegram: 3.00.1 (installed 2017-07-20)
Adobe Acrobat DC (17.009.20058): (installed 2017-07-21)
Memory Clean 2: 1.4 (installed 2017-07-26)
Adobe Flash Player: (installed 2017-08-08)
Microsoft OneNote: 15.37 (installed 2017-08-14)
Microsoft AutoUpdate: (installed 2017-08-16)
Microsoft Excel for Mac: (installed 2017-08-16)
Microsoft Word for Mac: (installed 2017-08-16)
Microsoft PowerPoint for Mac: (installed 2017-08-16)
Microsoft Outlook for Mac: (installed 2017-08-16)
Adobe Acrobat DC (17.012.20095): (installed 2017-08-17)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-08-15 23:58:11 Adobe Acrobat.app High CPU use [Open] [Details]
I was previously using an older 2012 MacBook Air, and even then I did not experience the level of lagging that I am currently experiencing. Please advice. I have performed an Etrecheck and included the results below.
Thank you in advance for your help.
EtreCheck version: 3.4.2 (436)
Report generated 2017-08-17 22:59:52
Download EtreCheck from https://etrecheck.com
Runtime: 2:25
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 333
iCloud Quota: 1.17 GB available
Video Information: ⓘ
Intel Iris Graphics 6100 - VRAM: 1536 MB
S24D590 1920 x 1080 @ 60 Hz
Disk Information: ⓘ
APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB30Bus
Seagate BUP Slim BK
BUP Slim BK disk2: (2 TB)
Seagate (disk2s1 - ExFAT) /Volumes/Seagate : 2.00 TB (227.84 GB free)
Broadcom Corp. Bluetooth USB Host Controller
Razer Razer DeathAdder
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (289.27 GB free)
Encrypted AES-XTS Unlocked
Physical disk: disk0s2 499.42 GB Online
Adobe Patch (disk3s2 - HFS+) /Volumes/Adobe Patch : 28 MB (9 MB free)
Physical disk: Disk Image 28 MB (9 MB free)
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about 5 days
Configuration files: ⓘ
/etc/hosts - Count: 23
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
com.adobe.ARM.[...].plist
/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions: ⓘ
/Applications/Endurance.app
[not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (15.0.293 - SDK 10.10) [Lookup]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 160 Apple tasks
[running] 104 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 42 Apple tasks
[loaded] 164 Apple tasks
[running] 101 Apple tasks
[killed] 9 Apple tasks
9 processes killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-03) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-03) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-03) [Lookup]
[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]
Launch Daemons: ⓘ
[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-25) [Lookup]
[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-06-18) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]
[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]
[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]
[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)
[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-02-16) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]
[failed] com.adobe.ARM.[...].plist (? 881a4a1c 0 - installed 2017-06-18) [Lookup] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
User Login Items: ⓘ
smcFanControl Application
(/Applications/smcFanControl.app)
iTunesHelper Application (Apple, Inc. - installed 2017-07-20)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application
(/Applications/Dropbox.app)
BetterSnapTool Application
(/Applications/BetterSnapTool.app)
WhatsApp Application - Hidden
(/Applications/WhatsApp.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
FunctionFlip Application
(/Library/PreferencePanes/FunctionFlip.prefPane/Contents/Resources/FunctionFlip.app)
Windscribe Application
(/Applications/Windscribe.app)
Memory Clean 2 Application
(/Applications/Memory Clean 2.app)
Endurance Application - Hidden
(/Applications/Endurance.app)
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2017-06-19) [Lookup]
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-22)
AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-17) [Lookup]
AdobePDFViewer: 17.012.20095 (installed 2017-08-17) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-03) [Lookup]
Safari Extensions: ⓘ
[enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-06-18)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-07-24) [Lookup]
FunctionFlip (installed 2015-07-24) [Lookup]
NTFS (installed 2017-02-16) [Lookup]
Shades Preferences (installed 2017-06-19) [Lookup]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
19% kernel_task
10% quicklookd
10% Google Chrome
9% Dropbox
9% WindowServer
Top Processes by Memory: ⓘ
1.03 GB kernel_task
336 MB Messenger
222 MB AdobeAcrobat
192 MB Dropbox
184 MB Safari
Top Processes by Network Use: ⓘ
Input Output Process name
3 MB 657 MB Dropbox
13 MB 934 KB mDNSResponder
1 MB 823 KB Messenger
2 MB 161 KB com.apple.WebKit.Networking
592 KB 914 KB netbiosd
Top Processes by Energy Use: ⓘ
20.82 Google Chrome
13.26 Dropbox
10.58 WindowServer
6.34 Google Chrome Helper
Virtual Memory Information: ⓘ
1.35 GB Available RAM
18 MB Free RAM
6.65 GB Used RAM
1.33 GB Cached files
1.02 GB Swap Used
Software installs: ⓘ
App Cleaner & Uninstaller: 4.1 (installed 2017-07-20)
WhatsApp: 0.2.5370 (installed 2017-07-20)
Telegram: 3.00.1 (installed 2017-07-20)
Adobe Acrobat DC (17.009.20058): (installed 2017-07-21)
Memory Clean 2: 1.4 (installed 2017-07-26)
Adobe Flash Player: (installed 2017-08-08)
Microsoft OneNote: 15.37 (installed 2017-08-14)
Microsoft AutoUpdate: (installed 2017-08-16)
Microsoft Excel for Mac: (installed 2017-08-16)
Microsoft Word for Mac: (installed 2017-08-16)
Microsoft PowerPoint for Mac: (installed 2017-08-16)
Microsoft Outlook for Mac: (installed 2017-08-16)
Adobe Acrobat DC (17.012.20095): (installed 2017-08-17)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-08-15 23:58:11 Adobe Acrobat.app High CPU use [Open] [Details]
