MBP Early 2015 running very slow. Please help

Discussion in 'MacBook Pro' started by MarcusTeee, Aug 17, 2017.

  1. MarcusTeee macrumors newbie

    Joined:
    Sep 14, 2015
    #1
    Hello everyone, thank you for taking the time to read this thread. I have been using my MBP for several months now. And for some reason it slows down quite significantly to the point where even opening a tab on safari/finder will require a few seconds and the pinwheel will show.

    I was previously using an older 2012 MacBook Air, and even then I did not experience the level of lagging that I am currently experiencing. Please advice. I have performed an Etrecheck and included the results below.

    Thank you in advance for your help.


    EtreCheck version: 3.4.2 (436)

    Report generated 2017-08-17 22:59:52

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:25

    Performance: Excellent



    Click the [Lookup] links for more information from Apple Support Communities.

    Click the [Details] links for more information about that line.

    Click the [Clean up] link to delete unused files.



    Problem: Computer is too slow



    Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

    8 GB RAM Not upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1867 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 333

    iCloud Quota: 1.17 GB available


    Video Information:

    Intel Iris Graphics 6100 - VRAM: 1536 MB

    S24D590 1920 x 1080 @ 60 Hz


    Disk Information:

    APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

    (disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

    Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


    USB Information:

    USB30Bus

    Seagate BUP Slim BK

    BUP Slim BK disk2: (2 TB)

    Seagate (disk2s1 - ExFAT) /Volumes/Seagate : 2.00 TB (227.84 GB free)

    Broadcom Corp. Bluetooth USB Host Controller

    Razer Razer DeathAdder


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Virtual disks:

    Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (289.27 GB free)

    Encrypted AES-XTS Unlocked

    Physical disk: disk0s2 499.42 GB Online

    Adobe Patch (disk3s2 - HFS+) /Volumes/Adobe Patch : 28 MB (9 MB free)

    Physical disk: Disk Image 28 MB (9 MB free)



    System Software:

    macOS Sierra 10.12.6 (16G29) - Time since boot: about 5 days


    Configuration files:

    /etc/hosts - Count: 23


    Gatekeeper:

    Mac App Store and identified developers


    Clean up:

    com.adobe.ARM.[...].plist

    /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto

    Executable not found!

    One orphan file found. [Clean up]


    Kernel Extensions:

    /Applications/Endurance.app

    [not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]



    /Library/Application Support/Citrix Receiver

    [not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]



    /Library/Extensions

    [loaded] com.paragon-software.filesystems.ntfs (15.0.293 - SDK 10.10) [Lookup]



    System Launch Agents:

    [not loaded] 6 Apple tasks

    [loaded] 160 Apple tasks

    [running] 104 Apple tasks

    [killed] 12 Apple tasks

    12 processes killed due to insufficient RAM


    System Launch Daemons:

    [not loaded] 42 Apple tasks

    [loaded] 164 Apple tasks

    [running] 101 Apple tasks

    [killed] 9 Apple tasks

    9 processes killed due to insufficient RAM


    Launch Agents:

    [not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

    [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

    [loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

    [loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-03) [Lookup]

    [running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-03) [Lookup]

    [running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-03) [Lookup]

    [running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]


    Launch Daemons:

    [running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-25) [Lookup]

    [running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

    [running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

    [loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-06-18) [Lookup]

    [running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

    [running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

    [loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

    [loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]

    [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]

    [loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]

    [loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]

    [loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)

    [running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-02-16) [Lookup]


    User Launch Agents:

    [loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

    [failed] com.adobe.ARM.[...].plist (? 881a4a1c 0 - installed 2017-06-18) [Lookup] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!

    [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

    [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]


    User Login Items:

    smcFanControl Application

    (/Applications/smcFanControl.app)

    iTunesHelper Application (Apple, Inc. - installed 2017-07-20)

    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox Application

    (/Applications/Dropbox.app)

    BetterSnapTool Application

    (/Applications/BetterSnapTool.app)

    WhatsApp Application - Hidden

    (/Applications/WhatsApp.app)

    Google Photos Backup Application

    (/Applications/Google Photos Backup.app)

    FunctionFlip Application

    (/Library/PreferencePanes/FunctionFlip.prefPane/Contents/Resources/FunctionFlip.app)

    Windscribe Application

    (/Applications/Windscribe.app)

    Memory Clean 2 Application

    (/Applications/Memory Clean 2.app)

    Endurance Application - Hidden

    (/Applications/Endurance.app)

    com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

    (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

    Mach Init items are deprecated


    Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 (installed 2017-06-19) [Lookup]

    FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-22)

    AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-17) [Lookup]

    AdobePDFViewer: 17.012.20095 (installed 2017-08-17) [Lookup]

    Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

    CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-03) [Lookup]



    Safari Extensions:

    [enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-06-18)


    3rd Party Preference Panes:

    Flash Player (installed 2017-07-24) [Lookup]

    FunctionFlip (installed 2015-07-24) [Lookup]

    NTFS (installed 2017-02-16) [Lookup]

    Shades Preferences (installed 2017-06-19) [Lookup]


    Time Machine:

    Time Machine not configured!



    Top Processes by CPU:

    19% kernel_task

    10% quicklookd

    10% Google Chrome

    9% Dropbox

    9% WindowServer


    Top Processes by Memory:

    1.03 GB kernel_task

    336 MB Messenger

    222 MB AdobeAcrobat

    192 MB Dropbox

    184 MB Safari


    Top Processes by Network Use:

    Input Output Process name

    3 MB 657 MB Dropbox

    13 MB 934 KB mDNSResponder

    1 MB 823 KB Messenger

    2 MB 161 KB com.apple.WebKit.Networking

    592 KB 914 KB netbiosd


    Top Processes by Energy Use:

    20.82 Google Chrome

    13.26 Dropbox

    10.58 WindowServer

    6.34 Google Chrome Helper


    Virtual Memory Information:

    1.35 GB Available RAM

    18 MB Free RAM

    6.65 GB Used RAM

    1.33 GB Cached files

    1.02 GB Swap Used


    Software installs:

    App Cleaner & Uninstaller: 4.1 (installed 2017-07-20)

    WhatsApp: 0.2.5370 (installed 2017-07-20)

    Telegram: 3.00.1 (installed 2017-07-20)

    Adobe Acrobat DC (17.009.20058): (installed 2017-07-21)

    Memory Clean 2: 1.4 (installed 2017-07-26)

    Adobe Flash Player: (installed 2017-08-08)

    Microsoft OneNote: 15.37 (installed 2017-08-14)

    Microsoft AutoUpdate: (installed 2017-08-16)

    Microsoft Excel for Mac: (installed 2017-08-16)

    Microsoft Word for Mac: (installed 2017-08-16)

    Microsoft PowerPoint for Mac: (installed 2017-08-16)

    Microsoft Outlook for Mac: (installed 2017-08-16)

    Adobe Acrobat DC (17.012.20095): (installed 2017-08-17)



    Install information may not be complete.


    Diagnostics Information:

    2017-08-15 23:58:11 Adobe Acrobat.app High CPU use [Open] [Details]
     
  2. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    Try COMPLETELY REMOVING Adobe Acrobat.
    Just a guess.
     
  3. lambertjohn macrumors 6502

    Joined:
    Jun 17, 2012
    #3
    Why don't you just reinstall the operating system and start over from scratch? Put a fresh copy of OS X on that computer and call it a day. You'll save lots of time and aggravation trying to diagnose this problem.
     
  4. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #4
    Another thing to try (that hurts nothing, changes nothing with your original account):

    Go to the Users & Groups preference pane, and create a NEW account.
    Give it administrative privileges, and a name and password easy to remember (not the same as your "regular" account).

    Then -- restart.
    Log into the new, temporary account.
    Look around, try some applications.
    Has anything changed?
     
  5. jerryk macrumors 68040

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #5
    Memory clean 2? You really do not need to run any 3rd party memory manager on a Mac. MacOS does great job managing memory on it's own.
     

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