McDonalds Apple pay/pie fail (Drive Thru) ApplePieGate

Discussion in 'iPhone' started by ultravorx, Oct 22, 2014.

  1. ultravorx, Oct 22, 2014
    Last edited: Oct 22, 2014

    ultravorx macrumors member

    Joined:
    Jul 31, 2008
    #1
    So, after trying out apple pay at AT&T, which worked flawlessly, we decided to go to McDonalds to get a snack.

    We went through the drive through, and at the payment window i asked if they take apple pay. They asked if i wanted an apple pie!?! :rolleyes:

    I said no, i want to pay with my phone, eyeing the NFC reader, which looked mobile, above the cashiers head. She asked for my phone!

    I told her she cant do it since i need to activate the touch ID. She looked confused, and said they dont take apple, only google, and that the NFC reader was not mobile.

    So it appears the the drivethrough area wasnt properly planned in the apple pay deployment. I wonder how many other drivethru issues will pop up.

    I know its just rolling out, but someone should have thought this more through!

    Frank
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Makes perfect sense to me. They need to process the payment, and you're in a car. I don't think this is apple's fault or McDonalds but rather trying to a use a method of payment that doesn't fit the situation
     
  3. farmkittie macrumors 6502

    Joined:
    Jun 15, 2013
    #3
    It sounds like in this case either the cashier didn't know about Apple Pay or possibly this drive thru hadn't gotten their training or equipment yet. I believe that the drive through phase for McDonald's was to be phased in later although many have posted that they've been able to use it.

    First world problems and hardly an epic fail. But I'm glad you didn't hand over your phone. What if she dropped it? What if she got fry grease on it, etc.

    Title of of your thread makes it look like Apple failed.
     
  4. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #4
    I don't think that's the issue. The payment processing equipment, i.e., cash register is inside, the OP was outside in his car. There was no way for him to use apple pay. Only if McDonalds places NFC readers outside would this work.

    I don't think its a training issue but rather using the wrong tool at the wrong time.
     
  5. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #5
    Most McDonalds have the reader inside right by the window, and can pick it up and hold it outside for use of Apple Pay in the drive through. There are multiple videos of it working this way.
     
  6. mrwizardno2 macrumors 6502a

    mrwizardno2

    Joined:
    Jun 19, 2007
    Location:
    Columbus, OH
    #6
    The Tim Horton's near my house has an NFC reader on the OUTSIDE of their drive-through window area. I haven't tried it yet.... maybe on the way to work this morning! :D
     
  7. ultravorx thread starter macrumors member

    Joined:
    Jul 31, 2008
    #7
    This is what i thought, it looked totally mobile, but the lady said she couldnt move it to the window. Even if touch ID wasnt required, it would be a cold day in hell before i let someone else scan my phone!

    BTW, im not bashing apple or anyone over this, just stating a fact that they "officially" rolled it out, but cant "officially" use it.

    Frank
     
  8. techspin macrumors 6502a

    Joined:
    Jul 21, 2014
    #8
    I'm interested in seeing how popular :apple: pay will be by the start of the year. I would've taken the apple pie anyway. :D
     
  9. Scott6666 macrumors 65816

    Scott6666

    Joined:
    Feb 2, 2008
    #9
    Just wait until someone drops their iPhone onto the pavement at a drive thru trying to touch their phone to the reader. Pay-drop-crack-gate.
     
  10. Acronyc macrumors 6502a

    Joined:
    Jan 24, 2011
    #10
    There are probably going to be some issues at franchises and various retailers during the initial rollout. I wouldn't want to hand over my phone either. One solution would be to just not go to McDonalds.
     
  11. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #11
    Here they just lean out the window with the POS machine, I tap my card and go.
     
  12. BeeGood macrumors 68000

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #12
    I think two things need to happen. First, Apple needs to hit their mark for 6/6 pluses sold (I think 60 million in Q4) and there needs to be a rejuvenated interest in using it by people with android devices. Once the demand is there retailers will flood into the system to appear edgy and the rest will follow to avoid looking antiquated.

    Then the wallet shall die!
     
  13. Cavmclaren macrumors member

    Joined:
    Oct 13, 2014
    Location:
    Atlanta
    #13
    <<<this lol...

    Sonic is the only drive thru in my area with card readers/nfcs outside even though I rarely eat there. it's super convenient and i hope other places adopt soon but i would need to create some type of wristband case for my plus bc i'd be the first to drop mine out the window. The outdoor deathgrip struggle is real.
     
  14. deeddawg macrumors 604

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    Jun 14, 2010
    Location:
    US
    #14
    Careful on the assumptions. Which is more likely, (a) *nobody* thought to wonder how to handle drive-through or (b) you encountered a cashier who hadn't been properly trained.

    Here's the McD's training:
    [​IMG]
    http://9to5mac.com/2014/10/13/mcdonalds-apple-pay-training/
     
  15. poorcody macrumors 6502

    poorcody

    Joined:
    Jul 23, 2013
    #15
    Yeah I've seen that happen at McDoland's drive-through's when people pay with debit cards -- the cashier holds the payment pad out the window so the customer can enter their pin number.
     
  16. TruckdriverSean macrumors 6502a

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    Feb 28, 2009
    Location:
    Texas, US
    #16
    As someone who worked a window at McDonald's in my high school days, training was shall we say... Minimal. #
     
  17. foreplay macrumors member

    Joined:
    Nov 20, 2012
    #17
    Is it not possible to tap the reader to start the process...

    and then moments later while you are 5+ feet away from the reader... touch the ID to confirm the transaction?
     
  18. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #18

    This.

    That pic above of training is probably posted on a wall and no one looks at it. End of training.

    ApplePie gate
     
  19. ultravorx thread starter macrumors member

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    Jul 31, 2008
    #19
    lol :D
     
  20. DigitalPharmcst macrumors member

    DigitalPharmcst

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    Sep 30, 2014
    Location:
    Bull City, North Carolina
    #20
    You mean I can't get my Sausage, Egg and cheese McGriddles with Apple pay ? I'm going to the Apple Store and demand a refund for this piece of crap iPhone 6+, no one will keep me from my 1,000 calorie delights.
     
  21. Darkrider macrumors member

    Darkrider

    Joined:
    Jun 6, 2011
    Location:
    Sumter,SC
    #21

    you have to think of the education level of a McDonald employee as well. I know that sounds like an ******* thing to say but it's the truth.
     
  22. farmkittie macrumors 6502

    Joined:
    Jun 15, 2013
    #22
    The McDonald's that are equipped have device that they extend out the window so that you can hold your phone close to it. Maybe not every McDonald's has the drive thru capability yet.
     
  23. its Dale macrumors 6502

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    Apr 8, 2013
    Location:
    LA California
    #23
    Some places like Jack in the Box have the mobile NFC reader outside the window.
     
  24. heisenberg123 macrumors 603

    heisenberg123

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    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #24
    I worked there too in the late 90's maybe Canada was different but we had great training
     
  25. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #25
    Agreed. There have been plenty of reports that Apple Pay works at McDonald's.
     

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