My experience at McDonalds drive thru mirrors the experience of the OP. The equipment they had was clearly mobile, but they refused to pass it out the window and wanted me to hand my phone to them. The cashier looked at me like i was crazy when i said that it required my finger print to work.
Long story short, after a manager got involved, they admitted that it was their fault for a lack of training and given that it was my only form of payment I had with me, I got my meal for free (~$6.00).
I returned to this same drive thru location a few weeks later and they were ready to go and it was seamless just like the videos you see floating around.
Long story short, after a manager got involved, they admitted that it was their fault for a lack of training and given that it was my only form of payment I had with me, I got my meal for free (~$6.00).
I returned to this same drive thru location a few weeks later and they were ready to go and it was seamless just like the videos you see floating around.