First, it's important to note that I'm _not_ advocating for either Android or Apple. Personally I enjoy them both, each for their own strengths.*
Second, to those who may be considering Android, it is nothing like iOS4 and therefore requires an open mind, patience, and time before one discovers just how exciting, fun and useful this OS is.*
Third, the in-store experience (no matter how long one spends) is in no way a fair trial for you or the device. Due to the very nature of Android, there are too many variables to cloud you're judgement upon first look.*
To the OP, kudos for your open minded, fair report. If you proceed to buy a Captivate, once you've taken it home and spent some time with it I expect you will be nicely surprised with all you discover.*
As one who enjoys _ both_ iOS4 & Android ver 2.1 (Eclair) I must say that Android is indeed an exciting OS. Furthermore, as we move forward to version 3.0 (Gingerbread) which is due to be released in Q4, a significant improvement will occur which will change user experience and ease of use dramatically. The future of Android from my perspective is very exciting. Gingerbread will eliminate the various handset makers present launchers ie: *TouchWiz, Sense, etc. This will present a unified "Face Of Android" which is presently missing. This is what people will really respond to in a positive manner, and it will take the platform to a level previously unknown.*
We are experiencing very exciting times in the smartphone industry, for those enthusiasts with open minds, and a non-judgmental position, you have the best seat in the house... *