I don't know if this has been mentioned already (this is a long freakin' thread!!) But it doesn't look like the big wigs at Microsoft stand behind the Zune. Here's an article where Rob Bach President of the Zune division of MS basically saying the old Zune sucked:
http://quote.bloomberg.com/apps/news?pid=20601087&sid=aUCWswcw8Hrw
here's Big Billy himself commenting about the Zune. Who let him talk to the press?
http://weblogs.jupiterresearch.com/analysts/gartenberg/archives/2007/10/zunes_messaging.html
Quote: "For something we pulled together in six months, we are very pleased with the satisfaction we got," Bill Gates, Microsoft's chairman, said in an interview Tuesday. "The satisfaction for the device was superhigh. The satisfaction on the software actually is where we'd expect to see a huge uptick this year. It was just so-so on the software side."
Microsoft said it had re-engineered the Zune hardware and software and the associated digital music store to make them all easier to use. "I'm sure a year from now we'll do even better," Mr. Gates said. "But I'm blown away by what they've been able to do in a year."
OK first again, why do they let him comment on a product that is supposed to be "hip and cool"? That's like having Napoleon Dynamite as a spokesperson for Harley Davidson.
Second why would anyone say their software is "so-so"? I mean come on are you seriously the rickest man on earth or the thickest? "Marketing 101" as well as "Marketing for Dummies" dictates that you do not concede that your product is merely "satisfactory" in any category, even if it is! he could have said "The great thing about the interface is that we can add new things to it and update it simply by running a free software update" in a way you're saying the software isn't great, but you're also saying you can make it better and you have something planned for the future (exactly what Jobs did when introducing the iPhone alluding to the iTunes store update for iPhone).
Also "The "satisfaction" for the device was "superhigh" WHO SAYS THAT???