So I noticed my Dad's mid-2015 rMBP wobbling whilst on a flat surface last week. Turns out the battery is swollen and seems like this is not an isolated issue. AppleCare has expired - the local Apple authorized service provider said the repair may be chargeable, and a call with Apple Support was most unhelpful, as they basically raised their hands and asked me to resolve the issue with the local service provider. Some thoughts:
1. A swollen battery is a serious issue, and one that is potentially hazardous - the battery could have exploded?
2. The bottom case is now deformed as a result of the swollen battery
3. A swollen battery is different from a battery requiring service or replacement due to normal wear and tear as a result of charge cycles (would completely understand having to pay for the latter, but a swollen battery is an inherent defect, which needs to be covered regardless of warranty status)
In conclusion, I think its unfair to charge customers for repairs and/or replacements due to swollen batteries.
What is the best way to escalate this issue to Apple?
Thoughts?
1. A swollen battery is a serious issue, and one that is potentially hazardous - the battery could have exploded?
2. The bottom case is now deformed as a result of the swollen battery
3. A swollen battery is different from a battery requiring service or replacement due to normal wear and tear as a result of charge cycles (would completely understand having to pay for the latter, but a swollen battery is an inherent defect, which needs to be covered regardless of warranty status)
In conclusion, I think its unfair to charge customers for repairs and/or replacements due to swollen batteries.
What is the best way to escalate this issue to Apple?
Thoughts?
