MMS and Cellular Data not working at all

Discussion in 'iPhone Tips, Help and Troubleshooting' started by JoshGlzBrk, Jun 21, 2010.

  1. JoshGlzBrk macrumors 6502a


    Aug 27, 2009
  2. don pianta macrumors regular

    Mar 25, 2009
    the same thing is happening to me...
    I can send and recieve texts and calls... and for the rest of the week that's fine for me.

    i just hope to god all of these problems are fixed in the iPhone 4
  3. JoshGlzBrk thread starter macrumors 6502a


    Aug 27, 2009
    It's not a problem with the phone itself, it's a problem with the carrier file that is in my back up.

    So unless there is some way to fix that which I have been unable to do even by reinstalling carrier files I'm going to have to set up as a new iPhone and lose everything.
  4. dankirsh macrumors newbie

    Mar 10, 2008
    I haven't fixed the problem yet, but I'm waiting to hear back from AT&T customer care team. Apparently they have some people looking into it because there are so many people with the problem. Hopefully it gets fixed with a new carrier update being pushed or something.

    Any creative ideas on how to delete the "corrupt" carrier file?
  5. hexonxonx macrumors 601

    Jul 4, 2007
    Denver Colorado
    Restore the iPhones. That is how I fixed my problem last week.
  6. JoshGlzBrk thread starter macrumors 6502a


    Aug 27, 2009
    Any idea when you will hear back from att?
  7. dankirsh macrumors newbie

    Mar 10, 2008
    Finally heard back, and it was disappointing. They basically said they think this problem is 100% with people who jailbroke, so they aren't doing anything to fix it.

    I think I found the best (yet not simple) fix so far, that lets you not lose your text messages (but you will lose other application data that isn't synced some other way - though the same instructions could be applied to those apps, but is too complicated for me right now). First, backup your phone (and sync any photos to iPhoto, contacts, etc - things not included in iPhone backups), and make like 100 extra copies of that backup so you don't screw it up. The backup is found here:

    ~/Library/Application Support/MobileSync/Backup

    If you have other backups and are confused by the weird folder names, just move all the backups somewhere else, right click your phone in iTunes and backup. That'll leave just one backup folder. Let's call this OLD backup.

    After you are 1000000% sure you have that folder backed up, go into iTunes and restore your phone as a new phone. Once you've done that, make sure there the backup folder is empty again, and backup your phone. Let's call this NEW backup. Make a copy of it on your desktop.

    What you'll want to do to get your text messages back is the following. In the OLD backup, find the file called "3d0d7e5fb2ce288813306e4d4636395e047a3d28" and copy it into the original (NOT on your desktop) NEW backup folder. Do the same thing with info.plist, Manifest.bmdb, Manifest.mbdx, Manifest.plist and Status.plist.

    Now go into iTunes and restore from backup. There should only be one backup there, which is our modified backup. It'll do some work, then freak out and give an error. However, once it finishes, your text messages should be back. Don't ask me why, but for some reason now the MMS and cell data stopped working again for me, so we aren't done.

    Delete all the iPhone backups in the backup folder again. Copy the NEW backup from the desktop into the iPhone backup folder. Copy from the OLD backup the file "3d0d7e5fb2ce288813306e4d4636395e047a3d28" into the NEW backup that is now in the backups location.

    Restore the phone again using what should still be the only backup. It will give an error again, but when it finishes, you should have MMS and data again. Visual voicemail took a minute to start working.

    If you are not confused by the end of what I just wrote, then god bless you. Good luck!
  8. GeekLawyer macrumors 68020


    Jun 2, 2007
    The post is coming from inside the house!
    Ouch. That's going to upset a lot of people.
  9. draz macrumors 6502a

    Jun 20, 2010
    I had a feeling it was jailbreakers... But I wasn't sure. I suppose it was all in the way it was updated by that person. No clue I haven't jailbroken my phone and don't plan on it.. The features of jailbreaking didn't appeal to me
  10. JoshGlzBrk thread starter macrumors 6502a


    Aug 27, 2009
    Thanks this worked great. Saved my text messages but the rest doesn't matter it can be set up again :)
  11. deluxeh0 macrumors member

    Oct 16, 2009
    yup i think its with us jailbreakers! i blame apple!
  12. FearlessSpiff macrumors member

    Apr 16, 2010
    Lol! Me too. Here in switzerland with Orange. Jailbroke before... **** happens...
  13. hundleton1 macrumors 6502

    Jul 29, 2008
    Wales UK
    also here in UK on orange, was also jailbroken before :eek:
  14. Cupra macrumors regular

    Jun 23, 2009
    London, UK
    Legend :) if only I read this about 8 hours ago when i lost everything and done a full restore :(
  15. alphakilo macrumors newbie

    Feb 13, 2009

    In my case, I had to connect via WiFi, then visit in Safari on my iPhone and create a new APN for my Rogers connection. It worked instantly.
  16. alphakilo macrumors newbie

    Feb 13, 2009
    Found this on the Apple Forums! Google IS my BEST FRIEND!! :)
  17. dankirsh macrumors newbie

    Mar 10, 2008
    That fixes 3G data for AT&T users, but not MMS unfortunately. That was the first thing I tried, and it kept me going for a few days, but then when the final iOS4 release didn't fix the problem, I realized I needed a different solution. Thanks for the link though.
  18. alphakilo macrumors newbie

    Feb 13, 2009
    No worries! Yeah, I just noticed that the MMS camera button is NOT in the messaging anymore. Darn! Guess we gotta wait for 4.0.1
  19. jpur macrumors member

    Oct 15, 2008
    Another Solution*****Enables MMS and Still Saves Most of Your Data

    Basically, Follow the instructions below with a couple of edits. This might get a bit confusing, but it worked for me and saved almost all of my data.

    So follow the steps making a copy of your OLD data backup, and the NEW backup which is only the files from a completely restored "new phone" setup. Make sure you have a copy of each on your desktop or anywhere outside the backup file location.

    Copy the three manifest files and every other non .plist from the OLD backup into the actual backup folder (This should be the NEW backup at this point).

    Restore from that backup. You should get an error, but you'll notice that your txts should be there. You'll also notice that you no longer have MMS again. We'll fix that.

    Now copy the the three manifest files from your NEW backup copy on your desktop to the actual backup folder. Now, restore from that backup. You'll once again get an error, but this time your MMS should be restored and all your txts and other info still there.

    You'll have to resync all your apps, music, contacts, etc, but most if not all of your app data should still be there. I use WhatsApp a lot, and I found that all my data was still in the app.

    I have no idea if this is a permanent solution or what, but it took me all night to figure out with the help of dankirsh. I hope it works for you. I should mention that this did not save my Camera Roll and Call History, but I think that's it.

  20. dankirsh macrumors newbie

    Mar 10, 2008
    Awesome. I figured the same could be done with other apps, but I mostly use cloud-synced apps, and therefore didn't have enough that I was going to spend more time on the problem. I was just happy I got my text messages back and my phone actually worked.

    It seems like the problem is isolated to the manifest files. Perhaps some smart person can narrow down the problem and come up with a perfect solution that just fixes the MMS/data problem, and doesn't require much work.
  21. bendrucker macrumors newbie

    Mar 14, 2010
    You're a lifesaver. Restored all my texts, my MMS, and even my call history. And now 3G is finally working. 3G did not work until I brought the manifest files from the clean backup.

    Oh how I wish I could afford an extra $50/mo (Tethering + iPad data). Then I wouldn't have to jailbreak and deal with all of this hassle.
  22. James.123 macrumors regular

    Jul 2, 2009
    Fix without MMS

    A solution that fixes internet connection but not MMS:
    Go on wifi on your iphone and visit this site:

    install the profile for your carrier.
    (My iphone 3gs was jailbroken previously)


    Milton Sozel.
  23. Yames2000 macrumors newbie


    Jun 22, 2010
    Charleston, SC
    Hey guys,

    I've gotten to the point where I can restore my text messages to the phone (I have an iPhone 3GS and I had used the spirit jailbreak to jailbreak the previous iPhone OS) but the MMS button still isn't present and I can't paste pictures into an SMS field to send them. I was wondering if someone could give a little more clarification on what to do in the next part. Once I have my texts on the phone, should I create a new backup and paste the 'clean' manifest files into this backup? So far, when I try to put the 'clean' manifest files into the backup file, the restore gives me a phone with no messages and still no working MMS. It's like I can either have a phone with working MMS and Internet but no messages or a phone with all my messages but no working MMS. Any help would be greatly appreciated. Thanks so much!
  24. killroyboy macrumors newbie

    Jun 21, 2010
    Thanks Milton! This worked for me and was very easy. Now we just need an easy way to get back MMS.
  25. epheterson macrumors newbie


    Jul 24, 2002
    San Francisco
    jpur, this seems to be the best solution thus far.

    I have an odd hodge-podge of pre- and post-backup data, apps exist from both sides. MMS does work, my texts are there, but not all app settings are remembered. This excludes Apple apps, clock remembers all my alarms, Notes are right where I left them, but my camera roll is full of black photos (Let me know if we tackle this one).

    Overall, pretty good.

    Tip: Arrange folders like so to avoid hating life. Also this is exactly what your backup folder should look like when you're done. (Attached)

    Attached Files:

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