MOPHIE wireless charging pad not working

Discussion in 'iPhone Accessories' started by tRucc22, Dec 8, 2017.

  1. tRucc22, Dec 8, 2017
    Last edited: Dec 8, 2017

    tRucc22 macrumors newbie

    Sep 19, 2014
    I bought the MOPHIE changing pad for for my iPhone X and i'd say about half the time, it doesn't work.
    Has anyone else had the same issue?
    I lay it on the pad and sometimes it just refuses to charge. I'll adjust it, change the orientation, pick it up and put it back down, but nothing. and other times it works fine.
    Last night i had about 14% battery before bed and put it on there. Woke up to realizing it didn't charge at all and was down to 10% battery life. Of course i threw the box away for it and i'm not sure what to do.
    Obviously APPLE, which is where i purchased it, wouldn't entertain my issue, because i don't have the box. Right? should i contact MOPHIE? It just sucks, because it is a $60 product. I certainly don't think it is a problem with the phone itself. Any advice would be greatly appreciated.
  2. dwfaust macrumors 601


    Jul 3, 2011
    Not sure you need the box it it's defective. Did you keep your iPhone box to be used in the event that your phone quits working, or if you break your screen? If you have your receipt, go to Apple and see what they say.
  3. j800r macrumors 6502

    Jan 5, 2011
    Coventry, West mids, England
    No need to spend that much anyway. Unless it’s a large pad for multiple devices you can get wireless chargers for as low as £20 (probably around the same American). Spent around that amount on mine (a stand rather than a pad) and it works a dream. Even supports fast charging for devices that support it (namely the Galaxy S8)
  4. Hooterville macrumors 68000


    Sep 24, 2012
    Mine works every time. Fast charging I'm not too sure about though.
  5. Bobioden macrumors 68000


    Sep 23, 2007
    I have the Samsung Wireless Qi Charging Stand and it works every time. Put the phone on it when I go to bed, and it's 100% when I get up. I don't care too much if it fast charges or not, just so long as its fully charged when I get up.
  6. Jesla macrumors 6502a


    Jan 7, 2013
    Tennessee USA
    Apple has always sent me a box for return shipping....
  7. JulesK macrumors 6502

    Dec 17, 2002
    Sorry to highjack this thread, but it's the closest one to my issue. I have two of these charging pads, which I purchased from Apple with my iPhone X last year. They have been great, but recently one does not seem to charge the phone consistently even if the white LED is lit, and the other seems to be slower. I don't know whether its a hardware issue, or a result of the 11.3 update, or something else. The reviews on the Apple website seem to indicate that these sometimes just stop working after a while.

    Anyone else have this issue? I bought mine from the Apple store, and was curious about anyone's experience getting warranty service/replacement.

    Thanks in advance.
  8. Woma macrumors newbie

    May 21, 2018
    --- Post Merged, May 21, 2018 ---
    I have this exact same issue!!!
  9. Bobs331 macrumors newbie


    May 30, 2018
    I have a worst problem, I bought the Mophie wireless pad from the Apple Store in Jan of 2018. It died in March! Mophie sent me a replacement and it died in May! They sent me another replacement and it was defective out of the box! I am now waiting for the 4th one. Hopefully this one will finally last!
  10. Lenfischer macrumors newbie


    Nov 13, 2018
  11. Bobs331 macrumors newbie


    May 30, 2018
    I have had a continuing problem with the iPhone X stopping charging on the Mophie.
    I had bought the Mophie at the Apple store and it stopped charging after a few months, Mophie sent me a replacement for $.01.
    It stopped charging after a couple of months, Mophie sent me another replacement for $.01 and it stopped working after a couple of months, they sent me another which didn’t work out of the box, they sent another. It stopped charging after a couple of months.

    They sent another but I also had to go to the Apple store so, when leaving the store I tried to charge it on their demo Mophie, it still wouldn’t charge.

    So, in the store, I restarted my phone and put it on their Mophie, it immediately charged. I came home and put it on my Mophie that wasn’t charging. It immediately charged!

    The problem wasn’t with the Mophie, it was with the phone! Restarting the phone solved the problem and it has worked ever since on the Mophie!
  12. Firelock macrumors member


    Sep 7, 2012
    Dallas, Texas
    Wow. Thanks for posting this. I had my Mophie pad for just over a year and during that time it always worked flawlessly. However yesterday my iPhone X suddenly wouldn’t charge. I thought it was the Mophie until I read your post. I turned my phone off, turned it back on, and now it charges!
  13. riggles macrumors 6502

    Dec 2, 2013
    Crazy that this is a thing, but it is! Noticed that my iPhone hasn’t been charging when I set it on the Mophie charger. Been happening for the past week. Just tried restarting my phone and Bingo, starts charging again. So wired. But so helpful finding this!
  14. taoisawesome macrumors newbie

    Jun 10, 2019

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13 December 8, 2017