My 2018 MBP 15" just died

[ESA]

Now this is something.

My MBP have stayed untouched for about an hour.

It was just dead, you could click, but no picture, nothing.

when you tried to restart it, nothing. After a while the "esc" button showed up and the computer got warm, but no picture nothing..

Tried to reset the SMC, nothing changed, but after I Tried to reset NVRAM 3 times, the screen turned on and the computer started.

---

yesterday, the computer also turned black after a while of sleep time, you had to restart it again. But then it worked fine.

Haha, why can it not just work?...

 

[VitaminX]

Problems happen, that’s why you’ve got a warranty.

 

[CreeptoLoser]

Cool story bro. Welcome to reality where everything is not perfect.

 

[ESA]

Yes, but things like this never happened to me before. Its very strange. I mean it seems every time the computer foes to sleep, something gets wrong.

If I have a torrent-client on, it won't die.

 

[Petetastic]

I have the same issue and tried the same steps (and then some). I could save a lot of time by not going to the Apple Store, so a fix would be helpful.

I was able to get to a screen where it asked my language and why I couldn’t log in with my password, only to reset it and shut down again. But it’s intermittent and I don’t know how to reliably replicate it.

To the other commenters: how about lending a hand instead of patronizing someone who just spent $2500+ on a computer? This person is not complaining, they just want to fix a problem with as little hassle as possible. Same with me.

 

[bigpoppamac31]

Apple products used to “just work” as they used to claim. But each new generation of products in Tim Cook’s era of Apple seems to be getting worse in terms of quality control. No surprise here.

 

[warburg]

Cool story bro. Welcome to reality where everything is not perfect.

Well, that's certainly an understatement!

 

[Newtons Apple]

Apple products used to “just work” as they used to claim. But each new generation of products in Tim Cook’s era of Apple seems to be getting worse in terms of quality control. No surprise here.

I am not so sure it has got worst. Apple is selling way more hardware than it used to sell. When people got problems they now seek information on the Internet. Google Apple Forums or any problem with an Apple product and it will lead you to here. That is why we hear about these issues.

 

[maflynn]

Apple products used to “just work” as they used to claim. But each new generation of products in Tim Cook’s era of Apple seems to be getting worse in terms of quality control. No surprise here.

It just works is a marketing term, and for the shear majority of owners, that motto does fit.
Its sad that the OP has to deal with this issue, but you're accusing the entire line of MBPs of not working from a single defective laptop.

 

[deeddawg]

how about lending a hand

You think they know a simple fix and are holding it back?
[doublepost=1533064385][/doublepost]

Apple products used to “just work” as they used to claim.

No offense, but you seem to have either a short memory or selective one (or a bit of both). Every generation of device has had its defective units. Social media such as this forum, as it's grown in popularity, does exacerbate people's exposure to others experiences as many come here seeking assistance when they have a problem.

 

[Petetastic]

You think they know a simple fix and are holding it back?

Nah. But there are a lot of smart people on MacRumors who know the ins and outs of Macs. I figured maybe they could contribute meaningfully, or at least say, “Sorry, I think that’s something the Apple Store is going to have to fix” as opposed to acting like the OP was faking the issue or complaining.

 

[ProphetX]

For some that expensive and new, you’re raising these questions with the wrong people? If it were me, the last thing id be doing is wasting time posting about it here. If apple fails to correct the issue. That, would be the time to post here.

 

[Petetastic]

For some that expensive and new, you’re raising these questions with the wrong people? If it were me, the last thing id be doing is wasting time posting about it here. If apple fails to correct the issue. That, would be the time to post here.

It takes me 1 hour round trip to go to the Apple Store. That doesn’t include the cost of gas or the actual time waiting at the Apple Store. I went once and all they needed to fix was the SMC; I could’ve saved myself well over an hour.

Why not see if there’s a quick fix? It’s less than five minutes to make a post. Sadly, this thread is getting littered with people complaining about the OP daring to write a post on a free forum.

 

[deeddawg]

Nah. But there are a lot of smart people on MacRumors who know the ins and outs of Macs. I figured maybe they could contribute meaningfully, or at least say, “Sorry, I think that’s something the Apple Store is going to have to fix” as opposed to acting like the OP was faking the issue or complaining.

To be fair, the OP didn't actually ask for any help...

and finished the post with a comment some might interpret as a snide jab at Apple.

So I'd cut folks a little slack. Plus this place is pretty well overrun with smart-alecs (myself included) so there'll usually be a fair bit of kibitzing and other useless chatter.

As for me, that definitely seems to be an issue that needs a visit to Apple. Doesn't seem at all like something simple. Particularly since the OP knew enough to try to reset the SMC I'd guess he or she tried the other available options.

Now this is something.

My MBP have stayed untouched for about an hour.

It was just dead, you could click, but no picture, nothing.

when you tried to restart it, nothing. After a while the "esc" button showed up and the computer got warm, but no picture nothing..

Tried to reset the SMC, nothing changed, but after I Tried to reset NVRAM 3 times, the screen turned on and the computer started.

---

yesterday, the computer also turned black after a while of sleep time, you had to restart it again. But then it worked fine.

Haha, why can it not just work?...

 

[Newtons Apple]

For some that expensive and new, you’re raising these questions with the wrong people? If it were me, the last thing id be doing is wasting time posting about it here. If apple fails to correct the issue. That, would be the time to post here.

Sorry but if everyone ran to the Apple store with every tiny little problem or question . . . . well it would not be pretty at the Apple store!

MacRumors was and still is the GOLD standard when it comes to getting Apple things sorted out. I would start here and if you can not find an answer, THEN resort to going to Apple.

 

[MBAir2010]

It just works is a marketing term, and for the shear majority of owners, that motto does fit.
Its sad that the OP has to deal with this issue, but you're accusing the entire line of MBPs of not working from a single defective laptop.

stop defending Apple, this is getting out of hand, i never heard of a top of the line product failing so much as this macbook.

 

[maflynn]

stop defending Apple, this is getting out of hand, i never heard of a top of the line product failing so much as this macbook.

If you look at my posting history, I do not blindly defend apple. I'm just pointing out that a single defect is not indicative of a systematic failure of the entire MBP line.

 

[MBAir2010]

i feels bad for those who are suffering from any problems with anything new from apple.
In front of me are 6 apple things, besides Statler and mars, the most product in my home.

 

[ProphetX]

Sorry but if everyone ran to the Apple store with every tiny little problem or question . . . . well it would not be pretty at the Apple store!

MacRumors was and still is the GOLD standard when it comes to getting Apple things sorted out. I would start here and if you can not find an answer, THEN resort to going to Apple.

The problem doesn’t seem minor. Depending on the config, i’d expect something i forked over $3000+(?) not have these issues less than 30 days after purchase. But then again, thats just me.

Ive learned that with any electronics, especially computers. Most issues major issues within a 30 period are due to a defective device. These issues are more easily taken care of inside the first 30 days than after. Apple is no exception. Most devices that are manufactured at high volume are bound to have a few duds. The issues being described by OP fit the bill for me.

 

[ProphetX]

stop defending Apple, this is getting out of hand, i never heard of a top of the line product failing so much as this macbook.

You do realize that on this forum you’re more likely to hear issues with macbooks than say.......any other manufacturers laptops.

 

[MBAir2010]

You do realize that on this forum you’re more likely to hear issues with macbooks than say.......any other manufacturers laptops.

Im just hearing tooo much complaints and feel sorry.
Im staring at an article i drew an illustration for about the “new” imac g3 published in 1998.
That big blue machine saved apple.
If there were as much complaints and fustration as the MBP, we would be typing here.

 

[ProphetX]

Im just hearing tooo much complaints and feel sorry.
Im staring at an article i drew an illustration for about the “new” imac g3 published in 1998.
That big blue machine saved apple.
If there were as much complaints and fustration as the MBP, we would be typing here.

This isn’t the same macrumors that i joined, to learn more about macs before i converted many years. Heck, this isn’t the same apple customer base. Back then the only people that used apple products were for better or worse, tech savvy.

You can see the changes implemented at apple retail locations to accommodate the influx of the less informed, created by the ever increasing popularity of apple devices.

To be quite honest i miss the “old” macrumors. And my opinion on the state of apple is that the quality hasn’t changed. But the quantity certainly has. With that being said. They are still top notch compared to other offerings “quality wise”.

 

[MBAir2010]

I was a mac rumors minion in 200? left in 2014 when mavericks came out, joined this year because apple stop providing chat care online.
i should post that article we did back in 1998 here, but i don't think people would care.

 

[VitaminX]

stop defending Apple, this is getting out of hand, i never heard of a top of the line product failing so much as this macbook.

Go look up surveys on reliability, Apple ranks highly. The difference is in the past since Apple sold a lot fewer devices there were fewer people complaining, now that the total number of devices sold has gone up so has the total number of problems, and people with a problem are much more likely to post online than a happy user. The percentage with problems hasn’t changed much if at all.

 

[ProphetX]

I was a mac rumors minion in 200? left in 2014 when mavericks came out, joined this year because apple stop providing chat care online.
i should post that article we did back in 1998 here, but i don't think people would care.

I wouldn't mid macrumors offering a premium area. A small donation to the site gets you access. It'll weed out a lot of the noise for the forum vets.

Sorry to go off topic OP.