My AirPods are faulty (constant high-pitched noise), Apple rejects service

Discussion in 'iPhone Accessories' started by KingdomKey, Feb 1, 2017.

  1. KingdomKey macrumors newbie

    KingdomKey

    Joined:
    Feb 1, 2017
    Location:
    Sweden
    #1
    Tl;dr:
    A high-pitched noise from my left AirPod bugs me to the limit of not being able to use them, service provider say that there's nothing wrong with them and Apple won't help me. I'm left with a faulty product I cannot use. What can I do?

    Long version:
    I hear from my left AirPod a high-frequency sound when there's no music playing. It reminds me of the whistling sound that some AC adapters produce when plugged in. It bugs me so much that I cannot wear them in silence without my ear hurting. The BIG PROBLEM however, is that my local service provider cannot hear it. Their staff and their technicians cannot "recreate the issue" and thus return the headphones to me without any fix. Three times I've returned my AirPods to them, and three times I've been rejected service. The EVEN BIGGER PROBLEM is that they've been in contact with Apple, and instead of Apple being the good guy and examining the issue, they've basically told the service provider say that if they cannot detect the problem, then they have to return it to the customer (me) without any fix... :/

    My siblings hear the high-frequency sound from the left AirPod (17 & 19 y.o.), but my friend who is 27 cannot hear it. My parents cannot hear it either (49 & 60 y.o.). I'm 24. Thus, my hypothesis is that age is the reason why the technicians cannot detect the sound (already at the age of 20, there's a deterioration of hearing around the highest frequency spectrum 15-20kHz).

    So theoretically, I may not be hearing this sound in 2 years. But now I can hear it, and it bugs the crap out of me that neither Apple or my service provider understand this!!! I can't use my headphones cause it makes my left ear hurt :/ Thanks a lot for you "customer oriented service", Apple.

    Apart from this Reddit post, I haven't found anything else on the internet about this issue. So can someone help me, what can I do now?! Service provider won't exchange the product, and Apple completely trusts them. I'm stuck.

    (On another note, I'm baffled by the fact that Apple is performing subjective evaluations of their products. My service provider evaluate by listening for the sound with their own ears. But what the technicians are hearing is not what I am hearing.)
     
  2. dgreening macrumors member

    Joined:
    May 12, 2010
    #2
    Have you updated to the 3.5.1 firmware. I don't know if it will work but it could hurt.
     
  3. KingdomKey thread starter macrumors newbie

    KingdomKey

    Joined:
    Feb 1, 2017
    Location:
    Sweden
    #3
    I just heard about this news. I'll grab my AirPods tomorrow and test them with 3.5.1.

    What I'm so saddened about is the way this issue has been handled :/
     
  4. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #4
    I've always been personally sensitive to electronic buzzing that most others can't here. My friends were always blown away when I would turn to them and tell them that the internet was about to cut out because the buzz from the router would stop.

    I think you're hearing the buzz from when the bluetooth channel is open, I've heard it myself but it's very dull. I think this is just how the technology works for now unfortunately.
     
  5. KingdomKey thread starter macrumors newbie

    KingdomKey

    Joined:
    Feb 1, 2017
    Location:
    Sweden
    #5
    I can relate to your situation haha.

    As you may referring to, there is a constant background noise caused by how the bluetooth technology works, but this high-pitched sound is different. I've tested two other AirPods, neither of them had this weird, ear penetrating sound though :/
     
  6. AppleRobert macrumors 603

    Joined:
    Nov 12, 2012
    #6
    You cannot get that one replaced for $69? Maybe your best alternative at this point instead of entirely losing out on your original purchase.
     
  7. KingdomKey thread starter macrumors newbie

    KingdomKey

    Joined:
    Feb 1, 2017
    Location:
    Sweden
    #7
    Arguably the most comfortable solution. But I'm poor as **** right now, searching for a job...
     
  8. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    Perhaps that might be a feasible solution is to seek a replacement when it's most convenient for you. At least it's a solution if you have no other options.
     
  9. ActionableMango macrumors 604

    ActionableMango

    Joined:
    Sep 21, 2010
    #9
    How long have you had them? Can you just return or exchange them?

    If not, can you explain the problem and request that they have a younger technician test them? I don't know about Sweden, but here in the USA there are many teens working in Apple stores.
     
  10. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #10
    So have you contacted Apple directly to talk to them about this and see what they can do about it?
     
  11. KingdomKey thread starter macrumors newbie

    KingdomKey

    Joined:
    Feb 1, 2017
    Location:
    Sweden
    #11
    Bought them the moment they were released (yep, Apple fanboy here haha), so it's been >1month now unfortunately...

    Wow, I have never seen a teen work here in Apple Stores, nor at the specific service provider :p My plan is now to go to an another service provider (we have around 4 here in Gothenburg), maybe I can fetch someone young over there?

    I've been in contact with them before, and they just told me to visit another service provider. At first I didn't want it to be necessary, but now it seems like that's my only choice – to try convince every legitimate person I might bump into.
     
  12. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #12
    You might want to contact them directly and if they tell you to work with the service provider tell them that they aren't willing to work with you and you as the customer would like to work with Apple directly as they are the manufacturer that provides the warranty.
     
  13. AppleRobert macrumors 603

    Joined:
    Nov 12, 2012
    #13
    If all else fails just sell them as not everyone can hear it you said. You probably could even make a profit as they are hard to come by and you are looking for work anyway.
     
  14. kev0n macrumors newbie

    Joined:
    Feb 10, 2017
    #14
    I have the same problem, got my Airpods yesterday and i have a high pitch sound in my left airpod, i have two colleagues that also have airpods and they have not the high pitch sound in any of there airpods

    the thing with my left airpod is that the sound is not constant so its very clear that it exist
     
  15. Enjoyhannah macrumors newbie

    Joined:
    Aug 14, 2017
    #15

    I am 100% hearing it, and I'm 29 and listen to heavy metal. If you're perceptive enough, you can hear it.

    It's really strange how cheap these headphones sound when they're in the ears with no phone sounds going on. Like the old tvs turning on, that frequency. You can hear an old tv is On even when the sound is muted. AirPods do the same thing it seems.

    Guess they don't feel liable for that, but the AirPods will probably kill that specific frequency in your ears soon anyway! Sucks because regular headphones don't emit any frequency with no phone sounds, unless there's a physical connection issue. (I've noticed the USB headphones will malfunction and produce the loudest most deafening sounds in my ears.)

    My assumption is apple wont do anything about it unless you contribute to their forums and consider yourself a number on the complaint list. Enough people, then the complaint is meaningful enough to address.

    Enough people complained about the functionality of the late 2011 MacBook Pros and apple completely revamped mine for free when it was eventually addressed years later (before we all started a lawsuit).

    Anyway, Bluetooth things put out weird noises. Too bad they didn't figure out how to make it shut off like an idling smart car.
     

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