+1
I'm planning on buying a 10-12" netbook to use for internet/word just in case something happens to my MBP while at school.
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My Apple Horror Story [Resolved]
- Thread starter midgetsanchez
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+1
I'm planning on buying a 10-12" netbook to use for internet/word just in case something happens to my MBP while at school.
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Wait, is there anything that's SUPPOSED to fail 4 days after you buy it? Stuff happens.
midgetsanchez said:
Wait, is there anything that's SUPPOSED to fail 4 days after you buy it? Stuff happens.
yeah, but sh*t happens. apple didn't screw you over, you got a lemon, plain and simple. don't make a mountain out of a bunny hill. if this machine is used for work, then find a way to use an alternate machine to use. don't have one? find a way. ask work. ask your boss. ask your dog. whatever. machines fail -all machines fail- so we deal with setbacks as best as we can and allocate plan B for everything if your b*alls are on the line for an important project. free applecare? hmm...maybe i should have asked for a free car after i experienced my first breakdown? jeez. you're asking for way too much for what happened. grow up and deal with the problem.
...venting is a great stress reliever... but I have one question, when the OP was talking to the apt line on the phone - did you mention to them you had a BTO option on your computer?
If not, they told you the correct line = to make the apple store apt....
I do agree it stinks that you paid so much $$ for the machine to have problems with it almost right away but that's why I have and service most of my own hardware (with the exception of the two Mac's I just got) = 6 computers in the house so if any one, two or three take a **** I have a couple that wouldn't stop my productivity completely (slow it down yes, stop no).
I do have the fortune to be able to not "think" I need something equivalent to that $2700 laptop as anything I purchased would be much better spec wise than what most offices use where I work anyway as our network has hugely powerful servers connected to work stations that only have 512MB of RAM in them
...yes, there are days were my eeePC1000H in my sig will run circles around my office work station (and its a C2D 2.2 GHZ machine)...
Yeah I did, which is what bothers me. Assuming I can get Apple to do a cross-ship(mail me a new replacement unit first) before I send out my defective one I'll be very happy. It's all just been a bit of inconvenience, not to mention a waste of time for me at least, but I'll get over it. All I have to do is think about my experience with Dell support back when my Dell laptop failed a few years ago...now THAT was a real nightmare *shudder*.
My only real worry right now is why the machine decided to work all of a sudden again. Now I'm confused and don't know what the technicians are gonna think when they test it. I'm hoping it fails after a few hours, but so far nothing. I'm still definitely going to exchange it though, because god knows what might happen months from now down the line, when I won't be able to get a brand new unit to replace it.
I would be happy Apple doesn't do this as having someone come to your door to fix a computer is a complete joke as most of the time they try to diagnose what's wrong over the phone and are usually never right. So someone comes to your door to fix the wrong thing. I did this for a week as a job one time and it completely sucked which is why I was only there for a week thankfully. After seeing these in-home services first hand you realize what a complete joke they are.
Dell's server support is awesome though.
personally i would be really pissed... but stuff happens, and what happened sucked but not everything in the world can be exactly right...
still sux tho... i would think you would get ipod touch more likely over applecare tho...
still sux tho... i would think you would get ipod touch more likely over applecare tho...
wow seems like you got a bad experience. i recantly had my mbp serviced at a store. they forgot to reinstall my airport card after swapping the screens. so i came in 2 days later after i ahve left the store to get them to install my card. they lost my card and they said they can order me a new part and were sorry. well i said i need it now could you just swap it? he checked with the manager and swapped it! i had the old unbody 17" and it was swapped for the new 17" with 3.02ghz and 500gb 7200rpm some times apple are idiots but they can rectify situations! ask to talk to a manager every time also never put up with what a apple genuis says. you shoulda said APPLECARE TOLD ME TO COME IN AND EXCHANGE IT! next time applecare tells you that via phone tell them to note that on your applecare so when they pull it up in store they can see that they said swap your computers instead of giving you a loop around!
i feel for you i have delt with ****** apple service i attribute it to Steve jobs being out of commission. but now hes back and hopefully he whips there asses back into shape.
some times apple are idiots but they can rectify situations! ask to talk to a manager every time also never put up with what a apple genuis says. you shoulda said APPLECARE TOLD ME TO COME IN AND EXCHANGE IT! next time applecare tells you that via phone tell them to note that on your applecare so when they pull it up in store they can see that they said swap your computers instead of giving you a loop around!i feel for you i have delt with ****** apple service i attribute it to Steve jobs being out of commission. but now hes back and hopefully he whips there asses back into shape.
I'm not sure where you live but if FedEx shipped your machine you can simply take it to your local facility. Once they scan the barcode Apple immediately gets notified, I mean immediately, seconds after they scan the barcode. Your shipment will be setup to be shipped out to you. The way you want to do this involves you giving them your credit card to do an authorization for and have them ship you out a new machine. There's no difference in shipping time, will get it the same time if you take it to FedEx or to the local shipping company who shipped it to you.
Another option, you can simply return the BTO to Apple, go straight to the Apple store and buy another one, you won't be without a machine. Unless you seriously need a 7200 drive you can most likely get a better quality one from a 3rd party.
I understand that your upset and you have a right to as my new Macbook Pro came with a dent on the bottom of it last week. I had to send mine out for an exchange. You're not the only one but I didn't feel the need to create a whole post about it. Things happen. Also, I think it's just that you're annoyed because I find it very hard to believe you were so totally dependent on this new Macbook when you are new to Macs and Mac OS X, how could you possibly be so dependent on a machine with a new OS to learn and new software to buy and learn with it. C'mon dude, you know you have a backup machine, you certainly created this thread with it.
He shouldn't have to - it's the tech's responsibility to ask this question especially if it's a universal policy that Apple stores don't deal with BTO macs. I would think it's part of a noob-tech training.
That being said, I'm beginning to think that Apple employees have some great fringe benefits. I called on December 21st once and all the senior techs were gone.
But they advertise as if they are in the Mac vs. PC adverts.
I am interested to hear if they will cross-ship a BTO machine. If they do, no harm. If they don't, it is a bit weak.
I won't use a laptop as my primary machine. It's just asking for trouble. Desktops are much more reliable, and that way I'll have a computer when my laptop goes down.
I also religiously back up every machine I have (my laptop backs up over wifi.)
Apple is great, but they can't magically fix an NVidia defect or a Seagate defect.
Yeah, but desktops are impractical at college, especially if your laptop is out of service for a week or two.
would hardly call this being f**ed over. sure it's an inconvenience, and with mass manufacturing, one can hardly expect 100% from the production line regardless of the QC, or products probably wouldn't ship at all. but then again, excessive drama in an age of entitlement is to be expected i suppose.
when the logic board on my MB died about a year ago, I nearly had to purchase another machine the same day to finish a project. But the genius told me about Procare, and they replaced the board that day. It was $100, but well worth it to have the immediate turnaround. would it help in this situation?
Mark
Mark
You have the right to be pissed, but understand that it is 4th of July WEEKEND. Most offices and businesses are closed/off on Friday. You should understand that. Apple isn't open 24/7 to care for problems. Just wait until Monday to get this sorted out.
Stuff happens, life isnt fair, deal with it. I bought a oil pump for a freshly rebuilt motor. Pump failed 1st day, smoked the motor, had to get a new one, and no, the pump seller didnt pay for it. Stuff happens, deal. Its a computer, i HIGHLY doubt you cant be without it for a few days. But like Brian said on Family Guy "if you dont like it, complain about it on the internet"
i know SO many people that just use public computers for word/internet.
seriously, if a 10-12" netbook can REPLACE your MBP for two weeks, what do you use your mbp for?
In all honesty, a computer will either fail within the first few days or sometime in the distant future when it's pretty much obsolete. Computers fail. It sucks, but it happens.
contrary to popular belief, apple employees are human beings and they also get national holidays off just like the rest of the citizens of the us.
apple is not f...ing you over. your expectations are not realistic. Also, unavoidable errors with hardware just don't show up until you use it for a while. Life will be better if you don't stress about what you can't control.
apple is not f...ing you over. your expectations are not realistic. Also, unavoidable errors with hardware just don't show up until you use it for a while. Life will be better if you don't stress about what you can't control.
You are just whining. We're living in a constitutional state. You have the right to get the computer exchanged if it's defective and, if you prefer, get a refund for it and do away with Apple. Move on with your life with a computer that gets the job done. The End.
Anyone else find this ironic?
It was, for 4 days. And if you weren't expecting it to be a hassle to fix/replace, either you've never bought anything before or you're just naive.
You know that a computer has over 20,000 parts inside? All of which have to be in the exact position, or they will not work? These parts are welded into position to form the motherboard, the 9600, the RAM, the PSU, the small ports along the side, the optical drive, the screen, the hard drive, and all of the little electronic films that connect them. Now, I think that Apple is allowed to make some mistakes, because 1) they make amazing stuff, and 2) they do not use refurbished parts. A PC manufacturer (Dell comes to mind) uses some or most of their parts from computers that have been used already. The motherboard, the graphics card, the CPU, and the power supply are all parts that they try to use in 'new' computers. This is why PCs last only 3-4 years under one ownership. A refurbished part has already been tested during normal operation, so there is usually not a problem. But yes, I find it odd that Apple sent their people away 2 days before the 4th of July...