BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
I have an Apple 6S Plus that is out of AppleCare. Yesterday I was using my phone like normal made phone calls went downstairs came back up and I see that my phone is turned off. I thought to myself nbd I'll just turn it on. Nothing happened.Tired a hard restart Nothing. Tired connecting my phone to the laptop maybe I can fix it through iTunes. Nothing! The computer isn't detecting the phone. I went to the Apple store told the Genius my story he ran some test and said I need a new phone $329. I told him that why would I pay $329 for a problem I didn't cause. He said he couldn't do much. I went home and call customer service after screen sharing and running tests the guy over the phone said we need a replacement also. He agreed with me that my phone shouldn't die this quickly and he escalated my call to the supervisor. Now this guy was rude. Told me there is NOTHING he can do. I told him that I'm a long time apple customer, and I didn't do anything to the phone for this to happen. He said other than the $329 service there is nothing he can do. I told him I guess I gotta think about it.He replies okay and in a rude manner says GOOD LUCK. Really???
 
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BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
I don't want anything for free! I even told them i'd pay for a part of the repair. $329 for something I didn't do is crazy.
 

SJTrance

macrumors member
Jun 24, 2010
72
27
I’d have to side with Apple with this. It is messed up what happened to you but it’s just random bad luck. If I had a car and something broke in my car out of warranty, the manufacturer is not obligated to fix it. Even if it means an $10,000 engine replacement, that’s my bill to pay. If it happens to many people, then there might be a recall or something similar.

Having said that, I do sympathize with you. This kind of thing can happen to any one of us I keep an insurance through my service provider to protect myself against things like this.
 

Kinkoman1337

macrumors member
Nov 27, 2017
44
8
Ya, Apple sadly has the correct idea. Sorry they were rude to you. But in the tech phone world, phones need a upgrade faster and faster sadly. I just upgraded from the 6S to the 10 cause I figured it was about time.

A few questions, when did you buy the phone? Close to launch?

Also, I know the 6S has a battery issue when it would shut off randomly, Apple was/is replacing those. IDK about the plus though.
 

BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
Ya, Apple sadly has the correct idea. Sorry they were rude to you. But in the tech phone world, phones need a upgrade faster and faster sadly. I just upgraded from the 6S to the 10 cause I figured it was about time.

A few questions, when did you buy the phone? Close to launch?

Also, I know the 6S has a battery issue when it would shut off randomly, Apple was/is replacing those. IDK about the plus though.
I got the iPhone 6S+ on launch
 

BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
They still sell the 6S+ at a good dollar amount. It was WORKING PERFECTLY. WTF happened idk iOS 11 has been buggy maybe it's their fault.
 

1981d

macrumors 6502
Sep 24, 2013
265
65
Best bet would be some other issue, like battery or camera lens misalignment on the front facing camera.
 

brojan

macrumors member
Sep 13, 2016
74
21
Did you purchase with a credit card like amex that extends your warranty a year. They'll reimburse cost.

Not that that helps with your issue with Apple attitude. But yes, out of warranty out of luck. Things break with use.
 
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akash.nu

macrumors G3
May 26, 2016
9,654
11,647
They still sell the 6S+ at a good dollar amount. It was WORKING PERFECTLY. WTF happened idk iOS 11 has been buggy maybe it's their fault.

Any electronic device can die like that. It’s unfortunate but reality of the tech world. Nobody will replace out of warranty device for free. Replacing part is only possible if they know what the part is. Since your phone is not working at all, they can’t quote you a price for part replacement because they don’t know what’s wrong and on a 3 years old device opening up and investigation is too time consuming for very little gain.  is within their rights.

Seeing it’s out of warranty anyway, can you not take it to a local phone repair shop and see if they can do something. Sudden death like that might be due to actual motherboard failure or battery failure. If it’s the former one then your best bet is to just buy a device within your budget.
 

BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
I paid for a $849 dollar phone. I expect it to last longer than 2 years. Period. i didn't do anything to the device and it was always in a case.
 

Kinkoman1337

macrumors member
Nov 27, 2017
44
8
I paid for a $849 dollar phone. I expect it to last longer than 2 years. Period. i didn't do anything to the device and it was always in a case.
I agree, I try and upgrade every two years at least. So I don’t have to deal with it. It sucks when a phone dies, but it happens. Most standard warrantees last a year. They fix it if it malfunctions or it’ faulty during that year. But after that year, unless you pay for a extended warranty, AKA Apple care, you are out of luck.

And no other phone company would be different.
 

timeconsumer

macrumors 68000
Aug 1, 2008
1,854
1,599
Portland
I paid for a $849 dollar phone. I expect it to last longer than 2 years. Period. i didn't do anything to the device and it was always in a case.
And you're correct, it should last longer than 2 years. But it didn't and the warranty with AppleCare is only 2 years. Apple has offered an out of warranty repair option for you which is generous, what other company would offer an out of warranty repair? I believe most would tell you to buy a new phone.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
35,568
38,682
I paid for a $849 dollar phone. I expect it to last longer than 2 years. Period. i didn't do anything to the device and it was always in a case.

Apple devices tend to last much longer than their expectancy because of how well they are built. In your case, you unfortunately didn't have that experience. So now it's just a matter of making a decision and moving forward from here.
 

mcdj

macrumors G3
Jul 10, 2007
8,934
4,182
NYC
I paid for a $849 dollar phone. I expect it to last longer than 2 years. Period. i didn't do anything to the device and it was always in a case.
If you didn’t like Apple’s warranty, then why did you buy the phone?

Part of me is thinking we’re being played here.
 

BomexM3

macrumors member
Original poster
Jan 4, 2014
46
5
If you didn’t like Apple’s warranty, then why did you buy the phone?

Part of me is thinking we’re being played here.
We're getting played??? Apple iPhones are the almost always the most expensive option. I've had every iPhone since the first one. This is the first time I've called Customer Service and they let me down.
If I dropped or damaged the phone I wouldn't mind at all paying the fee. However, in this case I didn't do anything at ALL. Why should I pay the full $329? They take my phone scrap it + $329 from me and you guys feel bad for APPLE??
 

Strelok

macrumors 65816
Jun 6, 2017
1,420
1,639
United States
We're getting played??? Apple iPhones are the almost always the most expensive option. I've had every iPhone since the first one. This is the first time I've called Customer Service and they let me down.
If I dropped or damaged the phone I wouldn't mind at all paying the fee. However, in this case I didn't do anything at ALL. Why should I pay the full $329? They take my phone scrap it + $329 from me and you guys feel bad for APPLE??

Because the warranty is 1 year. How hard is it to understand that?
 
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