I have an Apple 6S Plus that is out of AppleCare. Yesterday I was using my phone like normal made phone calls went downstairs came back up and I see that my phone is turned off. I thought to myself nbd I'll just turn it on. Nothing happened.Tired a hard restart Nothing. Tired connecting my phone to the laptop maybe I can fix it through iTunes. Nothing! The computer isn't detecting the phone. I went to the Apple store told the Genius my story he ran some test and said I need a new phone $329. I told him that why would I pay $329 for a problem I didn't cause. He said he couldn't do much. I went home and call customer service after screen sharing and running tests the guy over the phone said we need a replacement also. He agreed with me that my phone shouldn't die this quickly and he escalated my call to the supervisor. Now this guy was rude. Told me there is NOTHING he can do. I told him that I'm a long time apple customer, and I didn't do anything to the phone for this to happen. He said other than the $329 service there is nothing he can do. I told him I guess I gotta think about it.He replies okay and in a rude manner says GOOD LUCK. Really???
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My Apple Store Experience
- Thread starter BomexM3
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The phone is out of warranty. It doesn’t matter if you did nothing wrong with the phone. Phones can go bad sometimes.
The cost of repair is on you. Stop expecting something for free.
The cost of repair is on you. Stop expecting something for free.
It’s unfortunate, but **** happens. Looks like it’s time for you to get a new phone
I’d have to side with Apple with this. It is messed up what happened to you but it’s just random bad luck. If I had a car and something broke in my car out of warranty, the manufacturer is not obligated to fix it. Even if it means an $10,000 engine replacement, that’s my bill to pay. If it happens to many people, then there might be a recall or something similar.
Having said that, I do sympathize with you. This kind of thing can happen to any one of us I keep an insurance through my service provider to protect myself against things like this.
Having said that, I do sympathize with you. This kind of thing can happen to any one of us I keep an insurance through my service provider to protect myself against things like this.
Ya, Apple sadly has the correct idea. Sorry they were rude to you. But in the tech phone world, phones need a upgrade faster and faster sadly. I just upgraded from the 6S to the 10 cause I figured it was about time.
A few questions, when did you buy the phone? Close to launch?
Also, I know the 6S has a battery issue when it would shut off randomly, Apple was/is replacing those. IDK about the plus though.
A few questions, when did you buy the phone? Close to launch?
Also, I know the 6S has a battery issue when it would shut off randomly, Apple was/is replacing those. IDK about the plus though.
Ya, if I were you I’d look into the battery thing, if you have the serial number, I think it should be on the box.
Go here and check https://www.apple.com/ca/support/iphone6s-unexpectedshutdown/
If it’s not then I’m sorry it may be time for a new phone.
Any electronic device can die like that. It’s unfortunate but reality of the tech world. Nobody will replace out of warranty device for free. Replacing part is only possible if they know what the part is. Since your phone is not working at all, they can’t quote you a price for part replacement because they don’t know what’s wrong and on a 3 years old device opening up and investigation is too time consuming for very little gain. is within their rights.
Seeing it’s out of warranty anyway, can you not take it to a local phone repair shop and see if they can do something. Sudden death like that might be due to actual motherboard failure or battery failure. If it’s the former one then your best bet is to just buy a device within your budget.
Henry Ford keeps ignoring my emails! My model T died with only 3 million miles on it! They want me to buy a whole new car??? The nerve!
I agree, I try and upgrade every two years at least. So I don’t have to deal with it. It sucks when a phone dies, but it happens. Most standard warrantees last a year. They fix it if it malfunctions or it’ faulty during that year. But after that year, unless you pay for a extended warranty, AKA Apple care, you are out of luck.
And no other phone company would be different.
And you're correct, it should last longer than 2 years. But it didn't and the warranty with AppleCare is only 2 years. Apple has offered an out of warranty repair option for you which is generous, what other company would offer an out of warranty repair? I believe most would tell you to buy a new phone.
Apple devices tend to last much longer than their expectancy because of how well they are built. In your case, you unfortunately didn't have that experience. So now it's just a matter of making a decision and moving forward from here.
If you didn’t like Apple’s warranty, then why did you buy the phone?
Part of me is thinking we’re being played here.
We're getting played??? Apple iPhones are the almost always the most expensive option. I've had every iPhone since the first one. This is the first time I've called Customer Service and they let me down.
If I dropped or damaged the phone I wouldn't mind at all paying the fee. However, in this case I didn't do anything at ALL. Why should I pay the full $329? They take my phone scrap it + $329 from me and you guys feel bad for APPLE??
Because the warranty is 1 year. How hard is it to understand that?