Try asking questions and demoing the laptops before you buy, what you did was pretty *******ish considering peoples bonuses can be affected by returns/exchange rate. I work at BB myself and would've refused any sale to you after the 5th return and told you to get lost.
You know, all the responses were great, except for this one. Let me enlighten you on what you as a BB employee should already know:
You need to look at the big picture when it comes to BB's return policies, as I'm sure the BB bean counters have.
1. BB is the only place I go to buy electronics of any kind, large and small ticket items. I've spent a ton of money in there over the years, and I never care whether they have the best price for the product I'm buying, simply because of their return policy. Their return policy is a big part of what makes them so profitable. They wouldn't have this policy if they lost money on it in the long run.
2. With the exception of this notebook fiasco, I've hardly returned anything to BB over the years.
3. My decisions to return 9 laptops costed me far more in time than it costed BB in money, for sure. I'm sure they're aware of how much time is consumed in exchanging products, which also works in their favour.
4. Because they were so fantastic about it, I'm a continued customer who will go back again and again, to buy more stuff. I don't even consider stores whose return policies are lesser than BB's.
Had one of them told me to "get lost", when I wasn't violating a single policy that's laid out on their wall, well I can say that it wouldn't have been pretty, especially for the employee who had the ignorance to blurt that crap out.
And finally, in all fairness, why is 95% of BB's notebook selection last-years models? Not being up on the latest and greatest was clearly my mistake, but I never expected to walk into a BB, check out their laptops, pay top brass, and go home with last years model! It was only after doing some research did I see that newer models could be had for similar money from other outlets. The Mac was one of the few models that I was sure was the latest offering (since Apple doesn't have 10,000 models like other PC companies), and played a big part on my choosing it.
You seriously think a little guy like me should be concerned about exchanging a notebook as per the policy, to a multibillion dollar corporation that enjoys profits you or I will never see in this, or multiple lifetimes? That's simply ignorant.