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My insane buyers remorse story
- Thread starter Huliodude
- Start date
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It's one of two:
1. You all have been feeding the troll, a pretty good one if I may add.
2. OP has serious issues and needs immediate attention.
In all honesty that was a very stupid thing to do, even though I found it funny that the OP insisted on returning machines that often... OP could have asked a sales rep for help in choosing the right system for him, instead of this hassle.
Plus, you get what you pay for. I guess nowhere on the box was there a label indicating the MacBook would work with your Laserjet, so is it a defect in the product? No. That your software doesn't run properly and that you feel bad about running Windows on a Mac is your fault for not doing proper research (or ANY research for the matter). Instead, Best Buy had to suck it up.
I hope a Best Buy rep reads this, takes note of all the machines, finds that 1 suspicious account in their system and flags it. So then, the next time you even try to step in to a Best Buy they will gently tell you to turn back. I hope you had fun while it lasted.
1. You all have been feeding the troll, a pretty good one if I may add.
2. OP has serious issues and needs immediate attention.
In all honesty that was a very stupid thing to do, even though I found it funny that the OP insisted on returning machines that often... OP could have asked a sales rep for help in choosing the right system for him, instead of this hassle.
Plus, you get what you pay for. I guess nowhere on the box was there a label indicating the MacBook would work with your Laserjet, so is it a defect in the product? No. That your software doesn't run properly and that you feel bad about running Windows on a Mac is your fault for not doing proper research (or ANY research for the matter). Instead, Best Buy had to suck it up.
I hope a Best Buy rep reads this, takes note of all the machines, finds that 1 suspicious account in their system and flags it. So then, the next time you even try to step in to a Best Buy they will gently tell you to turn back. I hope you had fun while it lasted.
What about all the stress and obvious annoyance of your family, and the loss of money by (foolishly) promising them money if you returned the computer? Could have been avoided.
I can't tell you how much time I've saved by doing online research. I sit at my computer for a couple hours researching the product I want. Then I get it, and I know what to expect. I don't spend days and days running back and forth to the store trying to find the computer that works well for me. If I need to get some experience, I'll use it in the store and then go home and think about it.
Definite need to research. If BB has 1000 cases like yours, you can bet they'll change their return policy, and then where will the rest of us be?
i am the opposite of you. i hover around gadgets in stores and visit several times before i finally buy. it has nothing to do with being "careful," or anything like that. i cannot stand parting with my money, and even worse than that is when i buy something and regret it later. in other words, in order not to become frustrated after i buy, i spend the hours, days, and weeks before my purchase making myself miserable. literally. before i bought my mbp the other day, i didn't sleep more than six or seven hours across several days. i think my posts on macrumors at the time will prove this
I have to agree with you. I'm the same way. When I bought my MBP, I didn't even want to get a mac. My buddy left his at my house for a few days while he went out with his family, and after I got use to the gestures/Mac os, I barely even touched my HP. Shortly after that, I pulled some money out, then spent a good 3 weeks researching and finding out what exact model I wanted. I waffled between the MBA and the MBP for most of the time. Hell, when I ordered my 27" monitor, I had three different ones in the shopping cart for a week before I finally bit the bullet and finally got one.
I would rather know I get the right product the first time instead of buying something and not know if its what I need, does to much for my needs, etc.
I don't work in retail, but I hate terrible return policies that some companies has and this consumer obviously is the exception that companies adopt bad policies... ick
Swap? lol
i have buyers remorse over the 2011 i7 13" and wish i had the 15" now they've announced the possibility to daisy chain monitors
thought i wouldn't need the extra features but now wishing i sprung for the extra cash
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other than wasting alot of his own time..
well ..."wasting time" is used by people who also tout "spend more time on research"... in a way he probably saved time by doing, experiencing, trying than reading contradicting opinions on the internet
sure, the compatibility issues could/should have been researched
but as for "ask a sales rep"
pffft. as if i would ever buy whatever the sales rep tells me
sure i take their advice into consideration
but it's never the deciding factor
a salesman wants to sell you what he has in stock
he does not know what is best for your personal situation
he may advise based on what you say
but it can be difficult to convey the importance of every little thing you think may be important in a relatively short conversation with a stranger on a shop floor.
also as for "knowing" about the air and the discontinuation of the white macbook
that info wasn't confirmed until it had happened.
not everyone reads rumour sites like this one
and other tech sites
many people, if they stumbled across a tech site that talked about such things
wouldnt understand or have any interest in its contents.
do I need an i5? or would an old core 2 duo meet my needs?
the ability to confidently answer that question requires keeping up with computer tech trends as a hobby.
which most people simply don't do.
because.. why would they?
I enjoyed the story
I don't know how things are over there in the U.S., but most salesmen I've dealt with are very helpful. It may have something to do with the way I talk to these "strangers", and I never implied that a salesman's advice is the 'deciding factor'. But, OP could have asked -- if printing is that important for him -- "does my Laserjet work with this?" At that point I would expect the sales rep to find some computer nearby and Google the answer in case he doesn't know. Besides, if the salesman did in fact say "Yes, it will" then returning the computer based on what the sales rep said, which was not factual information, is a legitimate / valid reason for a return. At least, a lot more legitimate than OP's adventures.
I have dealt with various different retail channels, many similar to Best Buy and if you know simple social skills you can get very far in the 'short conversation' with the salesman. But, not everyone is this advanced with social relationships, so again the other option is to just Google a bit at home or put up a thread and wait for the Internet's response on the matter...
I don't know exactly how I found this thread, WoW I haven't laughed like that in a while. Enjoyed it so much I Registered with MacRumors right away! I had to post, (which is not like me!!!, I'm more the quiet type)
Here are my 2 cents. PROBLEM 1. (He really didn't need the computer his family did.)
Quote OP
"So, rather than replace the desktop, I had a selfish idea to hand the Lenovo down the family, and buy myself a new notebook. My family only does email, word processing and some music, photo printing, so my old notebook would do the trick. Off to Best Buy I go...
Not knowing anything about recent machines, I didn't know there were 2 generations of Intel processors out there. Anyhow, I was looking for something to replace my Lenovo at a great price, so I picked up an HP Pavillion for $699, and a sale included an xbox 360! What a deal!
This was machine #1: HP Pavillion w/640GB HD, Windows 7, a lousy AMD Phenom II processor, 15.4" screen, etc."
PROBLEM 2.
1.Excuse me sir what machine do you currently use?
2. What would you like to do with your new machine?
3. What programs do you currently use?
4. And to add insult to injury, after closing the OP on a machine, what better then to up sell the customer into a new printer or accessory including the useless extended warranty!! What peripherals do you currently own? we have a special on this one if your....are older then 5 years etc...blah blah..blah..... We need more of this!!!! and less circling like sharks!......................bunch of incompetent, anxious, commission hungry useless order takers!!
Poor service, With a few simple questions, any sales rep should ask.. : ( shame on BB for not training their employees to better serve!!
better service means higher wages on qualified staff, means $$$$$$$ but some times its costs ya more to pay less , like the OP realizes in this story.
PROBLEM 3.
His second purchase was the smartest move.... once mac you cant go back!! The way I see it, its difficult to just jump from windows to mac after 20+ years! Been there! not nice.
Now for my final cent
PROBLEM 4. besides the OP clearly making fun of himself, and having a terrible time adjusting to a different OS, it's really sad seeing people's reactions. I found the Original post amusing, informative, hilarious, true without "sugarcoating".... I didn't realize so many posters here are rude and ruthless. Sounds like high school cafeteria crap!
CHILL THE **** OUT don't crap on someone....Who are you to judge???
People will think twice, cause some mac-sterbating freak may make fun of them!!
Huliodude rock on! RETURN THAT CRAP!! HALF THE TIME IM BRINGING MY CRAP BACK BECAUSE ITS NOT WORKING AND SEALED!! BB DOES NOT PAY ME HOURLY FOR THAT.
Here are my 2 cents. PROBLEM 1. (He really didn't need the computer his family did.)
Quote OP
"So, rather than replace the desktop, I had a selfish idea to hand the Lenovo down the family, and buy myself a new notebook. My family only does email, word processing and some music, photo printing, so my old notebook would do the trick. Off to Best Buy I go...
Not knowing anything about recent machines, I didn't know there were 2 generations of Intel processors out there. Anyhow, I was looking for something to replace my Lenovo at a great price, so I picked up an HP Pavillion for $699, and a sale included an xbox 360! What a deal!
This was machine #1: HP Pavillion w/640GB HD, Windows 7, a lousy AMD Phenom II processor, 15.4" screen, etc."
PROBLEM 2.
1.Excuse me sir what machine do you currently use?
2. What would you like to do with your new machine?
3. What programs do you currently use?
4. And to add insult to injury, after closing the OP on a machine, what better then to up sell the customer into a new printer or accessory including the useless extended warranty!! What peripherals do you currently own? we have a special on this one if your....are older then 5 years etc...blah blah..blah..... We need more of this!!!! and less circling like sharks!......................bunch of incompetent, anxious, commission hungry useless order takers!!
Poor service, With a few simple questions, any sales rep should ask.. : ( shame on BB for not training their employees to better serve!!
better service means higher wages on qualified staff, means $$$$$$$ but some times its costs ya more to pay less , like the OP realizes in this story.
PROBLEM 3.
His second purchase was the smartest move....
once mac you cant go back!! The way I see it, its difficult to just jump from windows to mac after 20+ years! Been there! not nice. Now for my final cent
PROBLEM 4. besides the OP clearly making fun of himself, and having a terrible time adjusting to a different OS, it's really sad seeing people's reactions. I found the Original post amusing, informative, hilarious, true without "sugarcoating".... I didn't realize so many posters here are rude and ruthless. Sounds like high school cafeteria crap!
CHILL THE **** OUT don't crap on someone....Who are you to judge???
People will think twice, cause some mac-sterbating freak may make fun of them!!
Huliodude rock on! RETURN THAT CRAP!! HALF THE TIME IM BRINGING MY CRAP BACK BECAUSE ITS NOT WORKING AND SEALED!! BB DOES NOT PAY ME HOURLY FOR THAT.
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Reading this story, I was reminded of "THAT customer" who comes in takes 5 minutes to decide what to order (holding up the whole line), orders a sweet and sour chicken meal (chicken fingers with S+S on the side) and then complains that it's not Tso's when it comes out (again in front of a line of customers)..
Not quite the same, but there are some parallels.
For the record, when you eat at a dine in/fast food restaurant.
1) Take a menu and step away from the counter if you don't know what you want. This way those customers that do can actually order.
2) If you eat in and are served and tended to throughout, it is courteous to tip the waiter.
3) The floors are fed and watered regularly, they don't need your charity.
4) If you order, you damn well better not call back 20 minutes later and say "never mind, I got pizza." You're food is already made and now has to be thrown away.
5) You are not the only customer in the world. I cannot spend 20 minutes on the phone explaining every single item and how to order. If you've never ordered before and don't have a menu come in and get one.
Sorry the OP's story combined with the quoted text sparked a rant in me.
I want to make some points here as well. It does seem kinda nutty w/ the amount of returns but its his right so be it. One point I havn't seen come up that shocks me was at no point did BB management or at least a geeksquad employee sit down w/ the customer and help him make an informed purchase.
I used to work for BB in the geek squad as double agent (basicly supervisor for geeksquad) department putting my self though college. If I had seen this happening I would have had my top rep or my self if avail sit with this cust and find out whats going on. Why all the returns, ya know?
While its easy to say this guy is nuttier then a fruit cake, I see more of an impulse shopper whom isn't exactly as informed about computers as he could be. Sales rep are supposed to there to help people get what they need. Maybe I should of put "supposed", we all know most of the time it doesn't work out that way
Anyways just something I thought of .
I used to work for BB in the geek squad as double agent (basicly supervisor for geeksquad) department putting my self though college. If I had seen this happening I would have had my top rep or my self if avail sit with this cust and find out whats going on. Why all the returns, ya know?
While its easy to say this guy is nuttier then a fruit cake, I see more of an impulse shopper whom isn't exactly as informed about computers as he could be. Sales rep are supposed to there to help people get what they need. Maybe I should of put "supposed", we all know most of the time it doesn't work out that way
Anyways just something I thought of .
While its easy to say this guy is nuttier then a fruit cake, I see more of an impulse shopper whom isn't exactly as informed about computers as he could be. Sales rep are supposed to there to help people get what they need. Maybe I should of put "supposed", we all know most of the time it doesn't work out that way
Anyways just something I thought of .
I somewhat agree. Personally, I'm not a big spender or anything; I have a 2011 MBP and a few nice things here and there, but I have never, in my entire life, needed to take anything back.
Why? Because I read before hand. I read and read and constantly educate myself on whatever I amt thinking about purchasing and the myriad of other options that are also available as well.
It make sense to just educate yourself, make sure that that object is what you want, and then buy it.
If the proper work is done before hand, you "shouldn't" have any second thoughts as you have already gone through the motions of picking out the product that is right for you.
lol if money isn't an issue, and it doesn't seem like it is. did you ever think buy a copy of windows... and throw it on the mac? no compatibility issue then