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My iTunes Account Was PERMANENTLY Disabled.

I've been writing to Apple since February 2009 - letting them know that all they have to do is send a fax to eBay with the listing numbers that are involved in fraudulent itunes and apple care codes - but I have not received one email back. Nor have they been active in taking off listings on ebay.

So yes, it is Apple's fault when they have been notified of what's going on and they sit idle and refuse to do anything. Sure they might be tracing the origin of these codes back to China but geez.. how about taking immediate action so more consumers are not scammed? All it takes is a bloody fax. I would do it but it's illegal to do so unless I have permission from them.
 
janstett said:
And that's why you should buy CDs and never ever buy DRM protected online content.

I do think it sucks, though, Apple should have a better policy, such as suspending your account for anything new but allowing existing stuff to continue.
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Very serene and effective. Nicely put. Apple should definitely follow this!
 
BG-Mac said:
Well the girl I spoke to in customer relations stopped me in the middle of my explanation and told me that there was nothing she could do since iTunes is a completely separate department. She advised me to email iTunes customer service (which I have already done) and informed me that there was no way to get them on the phone.

I cannot believe this is happening. My iTunes account is a part of my daily life. She suggested I send another email as I may get someone who will interpret the case differently so that is what I did and am now waiting on another response. If I get denied again I'll try emailing sjobs which would be a last ditch effort.

Is it worth calling customer service again and asking for a supervisor? I can't imagine that their hands are completely tied when it comes to the iTunes store. Still in disbelief over this.
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Sorry to hear this; I would serve a case to an Apple retail store and sue in small claims court for $5000. Then move on.
 
alphaod said:
Sorry to hear this; I would serve a case to an Apple retail store and sue in small claims court for $5000. Then move on.
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You're right about the suit but no particular Apple Store has anything to do with iTunes unless the OP obtained all his music via cards purchased at a single Apple Store.

The suit would have to be served to Apple Inc. They would likely settle way before this would reach court.

They can't deprive you of your previously purchased content. You own the music (or at least the rights to listening to it for personal use). Steve Jobs emphasizes that when he shoots down rental models. Banning you from iTunes however, does have legal merit according to their terms and conditions.

It doesn't take much work, or even an lawyer to file a suit in small claims court. I presume it's similar to how it's done here in Canada: you go to a court in the jurisdiction where you or the plaintiff live/operate, file the suit and then serve Apple Inc. the papers.

A lawyer for Apple would take one look at this case on their desk and put it in the "settle" pile.
 
Am I right in thinking you won't be able to play any of the files with DRM to a new Mac/PC? Once the current machine dies, so does all your music & videos - unless you've stripped the DRM yourself.
 
that sucks

hey if it makes you feel any better, i tried logging on to my itunes account to purchase something yesterday and my account was disabled?

i called up itunes and apparently someone tried to purchase 4x $50 dollar itunes gift cards and apple stopped it after the 5th attempt.

puts me on the other end of the shaft for this stupid itunes gift card frauds. it might be nothing compared to ur 5k worth of library but that was $200 bucks of my beer money!!!! :mad:
 
If you can still play it on at least 1 computer burn it to CD. That will get it where you can play it on any computer.
 
My account was suspended as well. I spoke to the support help desk over live chat @ apple.com and they restored my account immediately. My reason for suspension was the same as yours as well.
 
rjphoto said:
$5000 @ .99 per song = 5050+ songs = approx. 200 to 250 CDs.

That will take a while.
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Vs. losing $5000. Blank CDs are cheap and hey, at least you have a backup!

C'mon buddy, that's a very realistic solution. Burn to CD.
 
179202 said:
Vs. losing $5000. Blank CDs are cheap and hey, at least you have a backup!

C'mon buddy, that's a very realistic solution. Burn to CD.
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I'm not say that it's a bad idea, just that it will be a big time investment.

Be prepared.

I'm guessing 40+ hours... CPU and burn speeds vary.
 
rjphoto said:
I'm not say that it's a bad idea, just that it will be a big time investment.

Be prepared.

I'm guessing 40+ hours... CPU and burn speeds vary.
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You don't have to sit and wait for every single CD to burn. So really, the time taken to burn is putting the cd in the drive, taking it out and clicking the option in iTunes. especially if you do it whilst doing other things at the computer. I think you should go ahead and do this.
 
BG-Mac said:
And by the way I paid $174 for the $200 in credit.
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Sorry but seriously was saving $26 really that worth it? If u have purchased thousands of dollars worth of music and brought loads of macs why even take the risk. People lie on sites like ebay, I feel ur pain I would have cried, but firstly I have never (and probably won't until CD becomes obsolete) purchase digital music. Hope it gets sorted and u can learn from this mistake.
 
anjinhamarota said:
Specially when buying stuff from ebay: if something sounds too good to be true, it probably is.
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Someone saying they received an Itunes gift card as a birthday and not wanting it is nothing extraordinary - I would sell the gift card on eBay as well if it were me.
 
man that does suck. I would not give up however. Apple are not judge, jury and executioner.

I am amazed at the arrogance of some people with a little bit of authority. You would think that they owned the world.
 
Glowpasa said:
hey if it makes you feel any better, i tried logging on to my itunes account to purchase something yesterday and my account was disabled?

i called up itunes and apparently someone tried to purchase 4x $50 dollar itunes gift cards and apple stopped it after the 5th attempt.

puts me on the other end of the shaft for this stupid itunes gift card frauds. it might be nothing compared to ur 5k worth of library but that was $200 bucks of my beer money!!!! :mad:
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Get your credit card company to charge it back.
 
There are always programs out there that replay the song and re-encode it back to a DRM-free format. It takes awhile but you can just set it and forget it.
 
waiwai said:
But i'm going to play devil's advocate here and say this. You took a risk when you opted to purchase iTune credits even in the midst of the ongoing reports of hacked/stolen iTunes credits being sold off of Ebay.
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The risk should be limited to the $200 he spent (or $174) on eBay, not his entire legitimately purchase media collection. What's next, apple sends a fault code to the computer to disable it as well?
 
OP - has there been any movement? Very interested to hear about what finally happened.
 
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