I had this issue yesterday. I was extremely frustrated but I was able to resolve the issue and I can walk you through how I did it.
About two weeks ago I was fraudulently charged for 2 apps that I had never heard of. They were both by the same developer and I am unclear how this happened but this is where the issue originated from. I contacted Apple and they at first said there was nothing they could do and that I needed to deal with my bank and that I should change my password. I was able to do a little digging and found that other users were complaining about the same thing through the itunes review system for the exact same apps. I then re-emailed apple and pointed them toward the reviews. At that point they were more then willing to reverse the charges and again asked me to update the password on my iTunes account.
Last night I received an error message that my iTunes account was disabled and I was directed to some half-assed support page. I decided to ditch the support page and actually call them. I was then told that because I failed to reply to one of the emails from the fraudulent purchases they were unsure if my requests were legitimate so they disabled my account. Keep in mind that 12 days passed before they decided to turn off my account. The customer service rep told me to find those emails and just talk to whoever was helping me out and they would reactivate my account. So I did that. I was able to work with 3 different support reps via email all day today and finally after all that they said they had re-enabled my account and reset my password. The last thing I was told was the account was disabled due to the fraudulent purchase which didn't make sense, but I am not complaining since I am back with an active account.
So reflecting back over this, I wonder, if I would have not complained about the .99 cent charge and the 4.99 charge would this have ever happened? Would it have been easier or would whoever was charging my account and others going to keep nailing us with false charges? Not sure but I am glad it's behind me.
About two weeks ago I was fraudulently charged for 2 apps that I had never heard of. They were both by the same developer and I am unclear how this happened but this is where the issue originated from. I contacted Apple and they at first said there was nothing they could do and that I needed to deal with my bank and that I should change my password. I was able to do a little digging and found that other users were complaining about the same thing through the itunes review system for the exact same apps. I then re-emailed apple and pointed them toward the reviews. At that point they were more then willing to reverse the charges and again asked me to update the password on my iTunes account.
Last night I received an error message that my iTunes account was disabled and I was directed to some half-assed support page. I decided to ditch the support page and actually call them. I was then told that because I failed to reply to one of the emails from the fraudulent purchases they were unsure if my requests were legitimate so they disabled my account. Keep in mind that 12 days passed before they decided to turn off my account. The customer service rep told me to find those emails and just talk to whoever was helping me out and they would reactivate my account. So I did that. I was able to work with 3 different support reps via email all day today and finally after all that they said they had re-enabled my account and reset my password. The last thing I was told was the account was disabled due to the fraudulent purchase which didn't make sense, but I am not complaining since I am back with an active account.
So reflecting back over this, I wonder, if I would have not complained about the .99 cent charge and the 4.99 charge would this have ever happened? Would it have been easier or would whoever was charging my account and others going to keep nailing us with false charges? Not sure but I am glad it's behind me.
