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I had this issue yesterday. I was extremely frustrated but I was able to resolve the issue and I can walk you through how I did it.

About two weeks ago I was fraudulently charged for 2 apps that I had never heard of. They were both by the same developer and I am unclear how this happened but this is where the issue originated from. I contacted Apple and they at first said there was nothing they could do and that I needed to deal with my bank and that I should change my password. I was able to do a little digging and found that other users were complaining about the same thing through the itunes review system for the exact same apps. I then re-emailed apple and pointed them toward the reviews. At that point they were more then willing to reverse the charges and again asked me to update the password on my iTunes account.

Last night I received an error message that my iTunes account was disabled and I was directed to some half-assed support page. I decided to ditch the support page and actually call them. I was then told that because I failed to reply to one of the emails from the fraudulent purchases they were unsure if my requests were legitimate so they disabled my account. Keep in mind that 12 days passed before they decided to turn off my account. The customer service rep told me to find those emails and just talk to whoever was helping me out and they would reactivate my account. So I did that. I was able to work with 3 different support reps via email all day today and finally after all that they said they had re-enabled my account and reset my password. The last thing I was told was the account was disabled due to the fraudulent purchase which didn't make sense, but I am not complaining since I am back with an active account.

So reflecting back over this, I wonder, if I would have not complained about the .99 cent charge and the 4.99 charge would this have ever happened? Would it have been easier or would whoever was charging my account and others going to keep nailing us with false charges? Not sure but I am glad it's behind me.
 
Once you can get through to someone and they understand the problem you can tell they care and want to help work through the issue. The pain is really trying to get the ball in the correct persons court.
 
This is not about DRM. Most online stores are exposed to all these frauds.

Speaking from experience, it's usually very hard to get the user attention if the credit card company flag the purchase as fraudulent. An email to the user usually ended up being ignored. You guys have to considered that there's a very pissed off card holder and a credit card company involved. The best way to get the user to understand the gravity of the situation is to deactivate the account, those that are guilty will usually try to keep a low profile. Once we enter into a dialog with the user, then we will try to educate the user on online purchasing and understand their problem (if they are legitimate users). In quite a few scenarios, the users try to get some cheap discount off some third party and then ended up in this situation.
 
I have never jail broken my phone or bought some cheap cards for iTunes. And like I said if you were to check the reviews for these apps other people were complaining about the same thing. I am not sure if there accounts were ever disabled but apple did wind up pulling all the apps that were made by the developer. Copter revolution was some half assed 2d calculator style copter game and they were charging users 4.99 fraudulently. I would have appreciated an email directing me to a series support area from apple. Instead they wait for me to discover my account is disabled and leave it up to me to find a way to contact them. And trust me that is tough. The first group of people I spoke to told me that I had to reach the iTunes group and that there was nothing they could do. They wouldn't give me a contact within the itunes group they just kept saying "we will call them and get back to you"
 
Why the fuss?

One of the things that hasn't made sense about this whole thing re: accessing the iTunes content he has is that when he gets the new Mac Pro, all he would have to do is use the Migration Assistant to transfer his user account and he has the authorization intact, no need for the active account etc.

He could do this forever.
 
Thanks for the tips guys. I'm going to attempt calling a customer service rep and see what happens. Still haven't received a response from my last email. Honestly, If they don't work with me on this I'm going to return the Mac Pro I just ordered (in the shipping process). I'll post back with an update later today.

So can we get your update? What happened at the end?
 
So can we get your update? What happened at the end?

OK so no answer from an author. I guess I have to tell you my story:
bought an iTunes gift card from 4saleusa.com. Apparently they sold it twice, so Apple blocked my account. Anyhow I started email bombing Apple's and 4saleusa.com's customer support, and finally the vendor admitted sale of a faulty card.
Apple resumed my account.
Vendor refunded the card.

End of story.

Moral of the story: Do ask questions from your service providers
 
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