I really feel for you and good luck when phoning Applecare. I hope you're taking note of who you talk to at Apple and I would def. contact Trading Standards. I don't know which Apple store you went to but if you're based in London and its not too much of a trek, go to the flagship store on Regents Street. It's always pretty packed but book an appointment and talk to one of the guys. My experience has always been really good there. If you're still not satisfied after contacting Applecare and/or Regents st, try getting an independent assessment from an authorised reseller such as Cancom over in Kensington. Good luck
Thank you mate, I went to the stoer in Kingston and its by far the worse Apple experience Ive ever had. Im based in South London, Raynes Park I thought the Kingston store would be closest but Ill just jump on to the tube at Morden and get to oxford circus then, only an hours journey.
I think Ill contact Trading Standards after if Apple fail to deal with the situation, but thanks for the advice though.