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My third replacement 15" TB MBP is on the way. Hopefully this one won't rattle.
- Thread starter Kenndac
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It is illegal to do this. It is a misrepresentation of condition of the goods. Apple would not only face public outcry but huge fines. The units end up in the refurnished section and Apple has to write down the delta between the new and refurbished price (20% or more). This delta is what Tim Cook and the rest of the operation team factor into the price.
I think the only positive thing we all can conclude from this is that Apple is giving you some excellent customer service, no one can debate that. The debatable part is if shaking a laptop is considered normal use. I wouldn't really think to do that ever. I mean why would I do that? But you're the owner and you can do with it what you please. If you were having hardware issues, or software issues that's completely different.
Not even close to cost. Apple has the advantage of economies of scale and one of the highest profit margins in the industry. A $3000 MBP likely costs around $1500 to manufacture. Apple sells refurbished units for about 10%-15% less than new. That still leaves 35%-40% in profit margins. That's how/why Apple is approaching a one trillion dollar company.
You are getting incredible customer service that is great to see, so thanks for sharing your Tim Cook story. But holy freakin' smokes, what first world problems! Once you get yet another custom built replacement, get back to work and enjoy life, it is fleeting!
I noticed the screen rattle a few weeks ago and have been dealing with Apple to get it fixed (before seeing this thread). I just picked up my MacBook from Apple. The screen was supposed to be replaced, but I have just been told they did not do it, since the replacement screen had the same rattle and so the noise is "Expected behavior".
To be honest, the only reason it bothers me is that I use the laptop in my lap a lot, and shifting my legs results in a *clack* noise as whatever it is in the screen that can move shifts to the other side. On a desk, it is obviously a non-issue, since there is no movement of the laptop.
To be honest, the only reason it bothers me is that I use the laptop in my lap a lot, and shifting my legs results in a *clack* noise as whatever it is in the screen that can move shifts to the other side. On a desk, it is obviously a non-issue, since there is no movement of the laptop.
@WhiteWhaleHolyGrail Another example of what I was referring to.
@janezblond Good thing they checked the new display before they put a screwdriver to your machine.
I had the same rattle as your first Macbook. Took a lot of pain to return it to Apple and get a new one but my new one is free of rattling 
It is nice to see that I wasn't the only one with the problem I hope your next one will be fine as well.
It is nice to see that I wasn't the only one with the problem I hope your next one will be fine as well.I would not call it "expected behavior", but it is common. If you go the OPs linked page you see he found it in 25% of the machines he tried at his Apple store.
For all I know mine might have it and I would never know, because I do not shake the unit from side to side.
The way I'm interpreting the "expected behavior" is that there are parts in the screen assembly that are not fixed in place, so a rattle is likely (but not guaranteed given the manufacturing tolerances). Is it ideal? Of course not. A deal breaker? Not for most, but I am personally a bit annoyed by it.
@janezblond
Agreed. For the record, my brand new replacement makes the sound when tilted or shaken like in video #2 (albeit much quieter than in the video). I would have preferred one which didn't. But with the relatively low certainty that I would get a unit which didn't rattle, I have decided to just stick with it.
But seriously, sticky tape to hold this thing in place? Really Apple?
Agreed. For the record, my brand new replacement makes the sound when tilted or shaken like in video #2 (albeit much quieter than in the video). I would have preferred one which didn't. But with the relatively low certainty that I would get a unit which didn't rattle, I have decided to just stick with it.
But seriously, sticky tape to hold this thing in place? Really Apple?
Just received my third. Seems much more solid inside and no keyboard popping. The hollowness and internal resonance seems to be something innate to this generation, maybe because their plans to fill the space with tiered batteries fell through? Can't fault Apple for wanting to put it right.
I'd have to
I have to disagree with you in the sense that the way he fairly lightly shakes the computer in video 2, there absolutely should NOT be that sound. A sound like that inidcates somthing might be loose inside the computer. If so, thats a problem. With these laptops everything is glued/screwed down to perfection. A sound like that, even if it takes heavy shaking - shouldnt be there
It is a normal behaviour for sure.. Not me saying but a SVP from apple that I had a mail chain.. Here is the proof.. I cannot say who replied to me.. (famous and makes jokes a lot..
" Q: My replacement laptop the same issue with the first one (loose from screen) …
A: The way the backlight films are contained within the enclosure is expected to produce some small noise as they shift when you tilt the machine.
You can tell if what you are hearing is this normal / expected behavior by gently pinching the display bezel, halfway between the edge of the computer in the camera, while you tilt the computer. If that makes the noise go away, then your system is behaving as designed."
" Q: My replacement laptop the same issue with the first one (loose from screen) …
A: The way the backlight films are contained within the enclosure is expected to produce some small noise as they shift when you tilt the machine.
You can tell if what you are hearing is this normal / expected behavior by gently pinching the display bezel, halfway between the edge of the computer in the camera, while you tilt the computer. If that makes the noise go away, then your system is behaving as designed."
This is not about the noise caused by the loose plastic diffuser in the display when you shake it.
Ahem.
MacBook Pro #4 finally arrived at the Apple Store today. It still makes a metallic clank if I plonk it down onto my desk, but it doesn't clank along with my typing, so it's the least bad one so far. Looks like this one's a keeper!
Ahem.
MacBook Pro #4 finally arrived at the Apple Store today. It still makes a metallic clank if I plonk it down onto my desk, but it doesn't clank along with my typing, so it's the least bad one so far. Looks like this one's a keeper!
NO they are not doing this, as it is against the law. Even if only the seal/plastic is broken, the device is considered used. Apple, under law, cannot sell as brand new.
This has got to be the craziest, most OCD infused thread I have seen in my 5 years of belonging to Mac Rumors. I can shake my 2016 MacBook Pro and also hear a slight noise but I have to shake it pretty dam hard. I personally do not think there is something wrong with it just because of that!
This is my 3rd MacBook Pro and thanks to reading complaint threads here, this is the only one that has been subjected to my version of QC. This poor computer has been shaken, searched with a flashlight for scratches or other flaws, checked for loose screen fitting, tapped for unusual clanking and every key has been tested for stickiness or lack of sound or other malfunction. I'm happy to report that all is well. It has a slight uneven screen tint that most people wouldn't notice and I'm working on not noticing it. I hope everyone with returns/exchanges will find a device they are happy with.
Not unless you think 538 billion is approaching a trillion:
http://www.recode.net/2016/2/1/1158...le-as-the-most-valuable-public-company-in-the
That's like saying that you are approaching death when you are about 45 years old.
does it still make rattle B ? I got a replacement for rattle B and it is still there in the new one but it is not as loud, though I think it will get louder over time.