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Need advice. Apple offered me a refund. Take it or try again?

S

shoegal

macrumors member
Original poster
Feb 24, 2011
96
0
OK. So I've been having some BAD LUCK with my Mac Book Pro purchase.

First one had a defective hard drive. DOA. Second one had a defective super drive. They tried to replace it but the new super drive had the same issues AND the mac repair scratched up my MBP. :mad:
Third one: very noisy hard drive. Mac repair replaced the hard drive but this one is worse. There's a whooshing sound and a grinding noise. Also when I tried to verify and repair the disk at disk utility it said it couldn't repair the disk. And then my battery started acting up. Percentage drops to 70% after 15 minutes of light web browsing.
Third issue: backlight is not working. I have to adjust it myself every time I move from a dark to light environment.
Fourth issue: mbp is overheating because fans don't kick in.

Sigh...

So I spoke with customer service and she was wonderful. Even offered me a refund. I have this weekend to make a decision. Do I want a refund or not? I really don't want to have to wait another week for them to take this one to the repair but I also really wanted a MBP.
Should I ask for another replacement or is that too much? Or a refund?
Decisions, decisions. :confused:
 
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If you still want a MBP, ask for a replacement. If you don't want it anymore, ask for a refund.

Idk why you're asking us - this is 100% your decision.
 
I'm inclined to believe some Mac owners have a kryptonite substance that fires every computer they get. Either that or every defective Mac does to about 100 people around the globe.

OP, your experience is EXCEPTIONAL. If you want a MacBook Pro, keep trying until you get a good one. If you have had it with this particular model, take your money and run.
 
How new or old is this Macbook Pro we're talking about here? A 2011? Or an older one? If it's an older one, what's the refund amount for? If it's a 2011, and it's what you want, then get a NEW replacement.
 
My question is are you close to an Apple Store? If so, I would get the refund, and check out in person the one I am going to buy to make sure there are no problems. Or even another Apple retailer would be good. Just make sure it is working fine before paying/leaving.
 
eawmp1 said:
I'm inclined to believe some Mac owners have a kryptonite substance that fires every computer they get. Either that or every defective Mac does to about 100 people around the globe.

OP, your experience is EXCEPTIONAL. If you want a MacBook Pro, keep trying until you get a good one. If you have had it with this particular model, take your money and run.
Click to expand...

Chain of bad products tend to go to those who cannot provide any evidence.
 
aznguyen316 said:
How new or old is this Macbook Pro we're talking about here? A 2011? Or an older one? If it's an older one, what's the refund amount for? If it's a 2011, and it's what you want, then get a NEW replacement.
Click to expand...

It's a 2011. In theory I really like it :)

It appears to be some kind of curse. The woman from customer service was joking that other Mac users should be thanking me because by chance they should be getting the non-defective macs now LOL.

Apple has been great throughout this whole ordeal. It has to be said. Trying to find solutions etc.

I was just wondering if it's too much to ask for another replacement. I'll be costing Apple money, you know. On the other hand, I'm costing Apple money if they give a refund too.
I just don't want to have to turn this one in and then wait 1-2 weeks(we don't have Apple Stores here, no genius bar) and HOPE it's going to be OK. I need it for work...
 
Considering that Apple has the highest customer satisfaction in the computer industry, such person will likely to suffer an even worst fate elsewhere.

shoegal said:
Well in my case, I have provided evidence. And they've diagnosed it...
Click to expand...

Right. What about photos of the repair bills?

I could easily say: Dell / HP keep giving me lemons, my evidence is my word. :rolleyes:
 
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Either way it is going to cost them the same amount... They either give you your money back, and take the laptop back, or they give you a new one and take the old one back.

I would think theyd be more inclined to do the latter, because if they refund you, they risk losing your business for good, vs. a replacement, they've still got you on the hook with their products.

Either way, it costs then the same - and even if they dont want to replace it, if you wanted to you could just take the refunded money and purchase another one.

Now, if you'll excuse me I need to go rehab my thumbs from typing this all out on my iPhone.
 
Consultant said:
Considering that Apple has the highest customer satisfaction in the computer industry, such person will likely to suffer an even worst fate elsewhere.



Right. What about photos of the repair bills?

I could easily say: Dell / HP keep giving me lemons, my evidence is my word. :rolleyes:
Click to expand...

Repair bills? Why should I have repair bills? I'm under warranty....

Anyways, I'm not bashing Apple at all. This has been my experience. I'm not looking for verification, just a piece of advice.
 
awjvail said:
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either way it is going to cost them the same amount... They either give you your money back, and take the laptop back, or they give you a new one and take the old one back.

I would think theyd be more inclined to do the latter, because if they refund you, they risk losing your business for good, vs. A replacement, they've still got you on the hook with their products.

Either way, it costs then the same - and even if they dont want to replace it, if you wanted to you could just take the refunded money and purchase another one.


You're right, thanks.

Now, if you'll excuse me i need to go rehab my thumbs from typing this all out on my iphone.
Click to expand...
lol
 
You need to decide what you want. If you want another MBP, then get one.
 
greytmom said:
You need to decide what you want. If you want another MBP, then get one.
Click to expand...
Thanks everyone,
I guess i might stick with Mac. I mean how much bad luck can u get?

Also I don't want to get any other brand! I love apple.
 
Consultant said:
Considering that Apple has the highest customer satisfaction in the computer industry, such person will likely to suffer an even worst fate elsewhere.
Click to expand...

OP has had bad luck with multiple defects, but has had a positive experience dealing with Apple.

The amount of defects one finds in a product isn't always going to be analogous with customer satisfaction. I'd much rather purchase a product from a company who takes care of the defects that occur (whether they are frequent or not) instead of purchasing from someone who's products may have less defects but fight me every step of the way in getting them repaired.

I had a 2007 MBP that had (slight exaageration ahead) almost every component fail over the course of my AppleCare warranty. But Apple was always super friendly and helpful in getting it fixed. That's why I still buy Apple products.
 
Consultant said:
Considering that Apple has the highest customer satisfaction in the computer industry, such person will likely to suffer an even worst fate elsewhere.



Right. What about photos of the repair bills?

I could easily say: Dell / HP keep giving me lemons, my evidence is my word. :rolleyes:
Click to expand...

Wow, guy. Are you serious? What reason do you have for basically calling this guy a liar? How is complaining about defects that don't exist advantageous to him?
 
themac23 said:
Wow, guy. Are you serious? What reason do you have for basically calling this guy a liar? How is complaining about defects that don't exist advantageous to him?
Click to expand...

Indeed. I WISH those defects didn't excist. Because then I'd have a functioning mbp! :)
 
shoegal said:
OK. So I've been having some BAD LUCK with my Mac Book Pro purchase.

First one had a defective hard drive. DOA. Second one had a defective super drive. They tried to replace it but the new super drive had the same issues AND the mac repair scratched up my MBP. :mad:
Third one: very noisy hard drive. Mac repair replaced the hard drive but this one is worse. There's a whooshing sound and a grinding noise. Also when I tried to verify and repair the disk at disk utility it said it couldn't repair the disk. And then my battery started acting up. Percentage drops to 70% after 15 minutes of light web browsing.
Third issue: backlight is not working. I have to adjust it myself every time I move from a dark to light environment.
Fourth issue: mbp is overheating because fans don't kick in.

Sigh...

So I spoke with customer service and she was wonderful. Even offered me a refund. I have this weekend to make a decision. Do I want a refund or not? I really don't want to have to wait another week for them to take this one to the repair but I also really wanted a MBP.
Should I ask for another replacement or is that too much? Or a refund?
Decisions, decisions. :confused:
Click to expand...


I had to return my MacBook Pro last week because of the grinding when I put a CD in. I first noticed the problem with a clicking sound everytime I moved my computer, did yours do the same? Well I just go my new computer today and still ahve the clicking sound almost everytime I move my computer (with no CD in the drive). I put a CD in and don't have the grinding and it sounds fine. I a bit hesitant now because I am afraid my computer is going to give me problems after my 14 day return period ends...please fill me in I'd really appreciate it!
 
Some sort of concession from Apple for this much trouble seems warranted. If I were you I would ask politely for them to comp applecare........ with the string of problems it is quite reasonable.....

YMMV,
-Lee
 
get new one,ive had no probs at all ,had this powerhouse for almost 3 weeks,and its great-X fingers,just test it instore before u leave is all,if u can etc.
 
ladnaania said:
I had to return my MacBook Pro last week because of the grinding when I put a CD in. I first noticed the problem with a clicking sound everytime I moved my computer, did yours do the same? Well I just go my new computer today and still ahve the clicking sound almost everytime I move my computer (with no CD in the drive). I put a CD in and don't have the grinding and it sounds fine. I a bit hesitant now because I am afraid my computer is going to give me problems after my 14 day return period ends...please fill me in I'd really appreciate it!
Click to expand...

The clicking sound when you move it is normal I've been told. The sudden motion sensor. You can look it up on apple support. If you're still concerned however and you live near an apple store, take it to the Genius bar and ask them to check it out! Good luck!
 
Consultant said:
Chain of bad products tend to go to those who cannot provide any evidence.
Click to expand...
I choose to believe the OP. After all it was an honest question, indicating the user would value feedback from us. Your post is negative & of no value.


To the OP, I'd give Apple another chance.

I chose to be patient and work with Apple when I got four significantly defective (in the words of the store genius) new 2010 BTO MBP's in a row. One of the best aspects of Apples operation is tech support & customer service.

My patience paid off, I now have one that's great.

In the years prior, every PowerBook or MacBook Pro I bought was fine.
 
shoegal said:
Thanks everyone,
I guess i might stick with Mac. I mean how much bad luck can u get?

Also I don't want to get any other brand! I love apple.
Click to expand...

I'm on my 4th defective 2011 Macbook Pro. Going to return in this weekend hopefully.
 
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