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NetFlix Snaps Into Standard Def

I received the mystery update last night, tried Netflix still goes straight to SD very quickly. Netflix on other platforms works fine and other providers such as Hulu on ATV also work fine 🙁
 
Yes, there was an update. It seemed to help some. Sometimes I can play things ok, but often it's still pixelated and I still need to Airplay through my phone.
 
Yep, 2:27 PM and on my iMac or Apple TV no HD stream, Netflix is becoming useless. Apple should have their own streaming service through iTunes Netflix is becoming really annoying and useless because they seem to not care about their stream issues such as subtitles lagging or missing, HD streaming not working on devices and audio issues in 5.1 surround for IFC movies where the audio is coming on from front right speakers (Other movies in surround sound no problem).


I already have talked to Netflix they tell me it is my ISP and I talked with ISP they send someone out and said no problem so how can I fix this problem if no one knows from which end is happening from?

If Netflix was smart they would bring the old deal back DVD/Blu Ray + Streaming $11.99 or DVD + Streaming $9.99 that way we do not have to worry about streaming issues.
 
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I still have it even with the update. The stream will go from hd to sd and back again

Either netflix is too overloaded or twc has no netflix cdn and it's going through the internet
 
having the same issue the last week or so...
it starts off in HD quality, buffers and then switches to a lower quality

dont see any update on my atv3
 
When you are watching something, stop the show and then start again, do this two or three times, the picture improves. Do not exit the app and do this
 
Been having the same issue. Planning to try the AppleTV hardwired and/or my Smart TV has a built in Netflix app.

I'm about 30 down and 5 up - should be enough to handle Netflix. I went into my router and have the Apple TV the highest priority. That helped a little.
 
tried it on my blu ray player last night, stayed HD the whole time
both my blu ray player and apple TV are hardwired. this is something with apple and netflix
 
Sorry for cross posting but I posted this on the ATV and AVS Forums.
After using the Roku 3 for weeks with really no major problems I decided to actually try the ATV again. I ran the example short and it started out in glorious Super HD 1080p 5800 kbps well for at least 10 seconds then it dropped down to a fuzzy low def 240p 235kbps mess. I let it play for a while and it did ramp up slowly to 720p 3000 kbps for about 30 or so seconds and then it again dropped down to a low def mess.

I decided to try the AirPlay thing on my iPod Touch and right away it started and stayed at 720pp 3000 kbps but it would not ramp up high. Probably a limitation of the iPod Touch. I don't have a iPad to test out.

I then tried the example short on the Roku 3. It started out a fuzzy low def mess but within 30 seconds ramped up to Super HD and stayed there.

In short I use to love my ATV the week 1/2 I had no problems but now I have to use my PS3 and my Roku 3 which has annoying post play which I loved that the ATV did not have.
Click to expand...

The ATV is now complete rubbish for Netflix and if things don't improve by next month I will be disconnecting it for good.
 
Not only it still has this issue but I realized now a lot of foreign movies are not showing subtitles and yes I went to settings and nothing was wrong with subtitles. Another problem is Crackle it is not showing the movie listings and for ABC Now where you can watch live broadcast of ABC in area that section is gone now too.


Apple WTF is going on here? Where the **** is Steve Jobs when you need him Apple TV device is becoming really useless. 😡
 
I am having the same issue with Netflix, all other devices work fine and produce hd video. Only my Apple TVs are having issues. Kind of a bummer but I think I might be ditching both of my Apple TVs. Pretty much every device I have hooked up to my TVs (including the tvs themselves) can do the same stuff, only in better quality.
 
Yeah, I get the notification of a new season of Futurama, my favorite show!!! Let's go!

Buffering . . . . . . . . .

Low res crap.

images
 
I have an Apple TV with the same issue. My other devices stream Netflix and Amazon fine (and they should with a 100 mbit connection).

I contacted Netflix's live chat and phone support several times to see if I could get any information. The live chat reps were all useless. Their response to everything was linking to a simple troubleshooting page that tells you to restart everything, or they just flat out blamed the ISP.

When I called phone support, things got interesting. The first rep said there was a nation-wide SuperHD and HD outage, and that only limited areas were up at the moment, but engineers were working on it. She insisted this was true and that all the reps have been getting daily internal notifications about it. Right after the call, I booted up the 360 and had crystal clear SuperHD.

So, I called back, got a different rep, and he never heard of this "outage". When I told him about it being an issue specific to the Apple TV, his initial response was to "restart it", "call your ISP", etc. When I explained to him that all other devices and services were working fine, he did a 180 and said they were "aware of the issue" and were "monitoring the situation". In all honestly, it sounded like a load of BS (just like the talks with previous reps).

I'm beginning to believe the Netflix support staff has little to no information about any issues with the service, and is only trained to say whatever is necessary to end the call or chat.

I might attempt to downgrade to 5.3.
 
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I called back again this morning, and the rep had no idea about any issue, but said she would "forward it to the appropriate department". According to that 40+ page Apple thread, people are reporting the issue, but it seems like Netflix will ignore it until we reach a critical mass of people complaining.
 
Action said:
I have an Apple TV with the same issue. My other devices stream Netflix and Amazon fine (and they should with a 100 mbit connection).

I contacted Netflix's live chat and phone support several times to see if I could get any information. The live chat reps were all useless. Their response to everything was linking to a simple troubleshooting page that tells you to restart everything, or they just flat out blamed the ISP.

When I called phone support, things got interesting. The first rep said there was a nation-wide SuperHD and HD outage, and that only limited areas were up at the moment, but engineers were working on it. She insisted this was true and that all the reps have been getting daily internal notifications about it. Right after the call, I booted up the 360 and had crystal clear SuperHD.

So, I called back, got a different rep, and he never heard of this "outage". When I told him about it being an issue specific to the Apple TV, his initial response was to "restart it", "call your ISP", etc. When I explained to him that all other devices and services were working fine, he did a 180 and said they were "aware of the issue" and were "monitoring the situation". In all honestly, it sounded like a load of BS (just like the talks with previous reps).

I'm beginning to believe the Netflix support staff has little to no information about any issues with the service, and is only trained to say whatever is necessary to end the call or chat.

I might attempt to downgrade to 5.3.
Click to expand...


probably a bug down to the OS level and they are working to fix it and test the changes to make sure nothing else breaks
 
alent1234 said:
probably a bug down to the OS level and they are working to fix it and test the changes to make sure nothing else breaks
Click to expand...

We can't assume they're working on a fix since neither Apple nor Netflix have acknowledged any problem. A month has already passed.
 
I've installed the latest apple tv beta and the problem persists. It doesn't buffer as long before snaps into crap def but the picture drops at the same point.
 
Just watched 2 shows with SuperHD resolution without any drop in quality. They may have finally fixed the issue.
 
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