iPhone XS Max new iPhone XS Max charging issues

Discussion in 'iPhone' started by Gogol, Sep 27, 2018.

  1. Gogol macrumors member

    Joined:
    Jan 1, 2013
    Location:
    The Netherlands
    #1
    When the iPhone is sleeping (black screen) and you connect the lightning cable the iPhone XS Max will not charge. The screen has to be active and then you have to connect the lightning cable to charge the iPhone XS max.
    I want to bring to attention the following thread on Apple Discussions: https://discussions.apple.com/thread/8551504

    I don’t know yet if this is a hardware or software problem and I like to see other experiences with this issue and with other types of the new XS iPhone.
    I have a iPhone XS Max 256 GB
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    Just tried with my MAX.

    With black screen when I plug in, I get a single chime and the unlock screen showing a lightning bolt on the battery just as it should. It also displays the charge % of the battery.
     
  3. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #3
    I've noticed this issue as well. First I thought it was a faulty cable and used the one from my iPad. But the same thing happened with that as well. It seems like a software issue it works every time the screen is on.

    Another thing I've noticed is I don't even need to wait 20 seconds after screen turning off to reproduce this issue. It's pretty much instantaneous. I unplug my phone from the charger, turn off the screen, and after a couple of seconds I reconnect the charging cable. It won't charge.

    I could reproduce the issue EVEN WITH SCREEN ON. The factor is inactivity for at least 3 to 10 seconds - screen on or off. What I mean is- don't move the phone, don't touch the screen, do not give any inputs or do anything on the phone for a few seconds. Plug in the lightning cable. It won't work. Now touch the screen and replug the cable, it starts charging. Verified this many many times.

    Very disappointed with this issue. Can't believe an almost $1400 device has such issues with basic functionality.
     
  4. tonybarnaby macrumors 65816

    Joined:
    Dec 3, 2017
    #4
    I returned my first max for this issue and also because True Tone was missing from the phone entirely. It’s a known issue. I saw a post about it on reddit today too.
     
  5. Obsoletion macrumors newbie

    Obsoletion

    Joined:
    Apr 27, 2015
    Location:
    Alta Loma, CA
    #5
    I was able to reproduce this issue on both my xs max as well as my wife's
     
  6. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #6
    Did you get a replacement device without these issues?
     
  7. tonybarnaby macrumors 65816

    Joined:
    Dec 3, 2017
    #7
    Yeah I did. My next one gave me headaches but also had the charging issue. It seemed like it would do it depending on which side of the cable I plugged in. If it didn’t acknowledge the charge and I immediately flipped it over, then it would. It must be a fairly common issue.
     
  8. kanshu, Sep 27, 2018
    Last edited: Sep 27, 2018

    kanshu macrumors member

    Joined:
    Apr 11, 2012
    #8
    Are you guys charging from a pc/mac? Try charging it directly from the charger and see what happens.

    Settings>Face ID & Passcode>USB Accessories then enable it.
     
  9. geekback, Sep 27, 2018
    Last edited: Sep 27, 2018

    geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #9
    Thank you for this. I turned off that option and the problem went away.
    I knew Apple introduced this feature and suspected this would be the reason. But couldn't find it despite searching in settings.

    Hoping for a fix on this soon.
    I plugged in and out my charging cable some 70 times experimenting. Hope that doesn't mess things up in the hardware.

    EDIT:

    Even with the option USB setting off, the issue is STILL there. I tried it a few more times and its back.
     
  10. reyalP macrumors 6502

    reyalP

    Joined:
    Oct 10, 2012
    #10
    Im having the same problem. Plug it in while the screen is black and nothing. Unplug and plug back in and it works. Wireless works everytime. The USB Accessories toggle did nothing for mine.
     
  11. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #11
    Same thing. I thought the turning off the USB option fixed it, but sadly it didn't.
    I tried it at work and it didn't charge. I'll test it out again with other chargers at home.
    This is ridiculous.
     
  12. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #12
    Here's the Apple support doc on it: https://support.apple.com/en-us/HT208857

    I think the toggle is confusing. By default it's off....which means that it will prevent USB access after an hour. I believe you turn it on to allow USB access all the time.

    Are you using just a power brick or are you connected to a computer? Apple notes in that doc:

    Your iPhone, iPad, or iPod touch charges as usual when it’s connected to a USB power adapter.

    So if you are trying to charge connected to a computer, then I think you might have the issue. They state:

    If you don’t first unlock your password-protected iOS device—or you haven’t unlocked and connected it to a USB accessory within the past hour—your iOS device won’t communicate with the accessory or computer, and in some cases, it might not charge. You might also see an alert asking you to unlock your device to use accessories.
     
  13. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #13
    I tried connecting it to a mac. I tried both off and on options.
    The issue is that the behavior isn't consistent. If it always doesn't charge - its ok, I'll know it doesnt work that way.
    But sometimes it starts charging, sometimes there's nothing.

    Its a problem because I left my phone on the charger one night, and it had not charged at all the next morning.
     
  14. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #14
    Hmmm, definitely sounds like a larger issue is going on then. Sorry I couldn't help more.
     
  15. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #15
    I appreciate the help. Lets see how this issue pans out.
    Really love this phone, hope I can exchange it for something without the issue.
     
  16. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #16
  17. Gogol thread starter macrumors member

    Joined:
    Jan 1, 2013
    Location:
    The Netherlands
    #17
    It seems that when I connect the lightning cable to the iPhone when screen is black nothing happens. When I wait around 20 seconds and then tap the screen I can hear the charging sound and see the large battery status symbol.
    I see some response (maybe max 100 people worldwide) about this problem but it seems to me that not everyone with an iPhone XS Max has this problem then it would be more widespread. So I suppose it is not a software issue but a hardware one.
     
  18. wheelspinning macrumors member

    wheelspinning

    Joined:
    Jun 10, 2015
    Location:
    Brisbane, Australia
    #18
    I’ve been running 12.1 beta since I got my XS Max and haven’t seen this issue but other threads I’ve read all seem to have the issue on 12.0, specifically when the phone is left alone on standby for 20 seconds and then plugged into a charger.
     
  19. reyalP macrumors 6502

    reyalP

    Joined:
    Oct 10, 2012
    #19
    This is the exact same problem I have with my Max.
     
  20. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #20
    Xs MAX - Weird, just tried with my MacBook Pro - USB to Lightning - shut off screen, plugged in cable, bam, iTunes started up, phone vibrated and showed 100% green battery charging. Tried with my USB C to Lightning (Apple) cable, same thing. I'll report back if my wife's Xs MAX doesn't do the same thing.

    Same results with the 5w brick and an Anker Lightning cable and iPhone cable. :/ Hope this isn't a hardware issue.
     
  21. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #21
    Waiting to hear if your wife’s phone also has the same issue.

    I’ve tried plugging in the lightning cable so many times that now I’m worried if I’ll wear out the port out.
     
  22. gadgetgirl85 macrumors 68040

    gadgetgirl85

    Joined:
    Mar 24, 2006
    #22
    I'm on my second phone and having the same issue...I dunno what to do.
     
  23. geekback macrumors member

    geekback

    Joined:
    Sep 15, 2018
    #23
    I uploaded a video of the issue in case anybody wants to show it to Apple reps.
     
  24. EM2013 macrumors 65816

    EM2013

    Joined:
    Sep 2, 2013
    #24
    Had my max since launch and haven’t had this issue until last night. Took about 30 seconds to actually start charging. Don’t know if it’s a one time thing or if it’ll keep doing it.
     
  25. reyalP macrumors 6502

    reyalP

    Joined:
    Oct 10, 2012
    #25
    When i plug in my phone with black screen i get the following:

    Macbook pro- it starts itunes and charges no problem
    Wireless charger- place on charger it starts charging immediately
    Charger that came with phone- it does not charge until i plug it in and touch screen. Can take up to 20 seconds
    12 watt charger with apple cable or Anker cable- it does not charge until i plug in and touch screen. Can take up to 20 seconds.
    If i plug it in and nothing happens and then unplug it and plug it back in again it will start charging.
     

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