They will never get rid of the perception that Mac keyboards with the new butterfly design are inherently defective.
I just don't get how a multi-billion-dollar corporation like Apple could once make a fantastic, dependable keyboard, but now they can't. Did all the smart people at Apple just up and leave in 2015? Or maybe the only one was Steve Jobs? He never would have put up with Apple's recent keyboard BS. I think after that first year of keyboard hell (2015?) he would have said, get it fixed or find another job. The guy needs to come back from the afterlife for a day and clean house at Apple, then he can go back to being dead, until the next f-up that is (the Touch Bar?)
I'm sure most people can get their machine replaced if they have applecare and have had 3-4 keyboard replacements. You have to contact a senior advisor and explain to them you don't want to keep getting new keyboards that are in fact faulty, Tell them that they upgrading the 2019's with new materials that you want since they can't fix the 2016 and 2017 models with this better design.The worst part to me is that they’re fixing it* with new materials but totally screwing 2016-2017 owners who can only just keep getting replacement parts from that era.
If they’ve “fixed it”, they need to offer a path to get those early buyers onto fixed* hardware.
The very fact we are on the 4th generation of fixes here means the early ones are defective.
Apple needs to make this right.
If it’s a huge problem it needs a solution for everyone.
If it’s a small problem, as they claim, great - it should be even easier to fix it for those impacted.
Apple. You charge TOP rate for your gear.
Don’t f*** your customers over like this.
Steve released the iPhone 4 that lost signal if you held it wrong. Sent out free bumpers for people that actually knew about it. Didn't fix the phone hardware for a year(much bigger sales than Macs). So Steve wasn't perfect either I don't see this as being any different just taking longer to fix them than the phone.Yeah, I know people get tired of hearing the “If Steve Jobs was still around...” mantra. But you can’t help but wonder what his reaction would have been to the black eye this keyboard fiasco has caused Apple.
Steve...Didn't fix the phone hardware for a year(much bigger sales than Macs). So Steve wasn't perfect either I don't see this as being any different just taking longer to fix them than the phone.
Whoever is/was responsible for the keyboards almost certainly did get a severe lashing. I'm sure Cook is no pussycat behind closed doors.Or maybe the only one was Steve Jobs? He never would have put up with Apple's recent keyboard BS. I think after that first year of keyboard hell (2015?) he would have said, get it fixed or find another job.
If you want to be honest about iPhones under Steve look in the past. No phone was that great they ALL had issues and big ones. Software was not good. Things where too slow.You're kidding right?
iPhone 4 was a super unique situation, they didn't capture the bug, but they fixed it ASAP.
Apple today is almost only bugs. EVERY fric@in product being released today is faulty.
With resources 1000x bigger than 10 years ago, they have no testing? Why?
Because of the horrible corporate "culture" Cook introduced, everybody is afraid to speak up,
nobody wants to be "this guy" who finds a serious bug in a new product. It's easier to sit in the corner
and collect your paycheck.
iPhone XS has a horrible modem with terrible reception - so the 2019 model will have the same modem...
iPad is bent out of the box.
Macbooks with the horrible keyboard, T2 chip or no cooling so the "fastest ever" has to be slowed down to even work.
Mac Pro doesn't even exist as their "courageous" design was a disaster.
Their OS is dumber every release. Their pro-software doesn't exist anymore.
They brag about their services, but that is mostly some BS accounting like Google fees ($billions)
paid to be the default search engine.
Apple today is NOTHING like when Steve was in charge. Not even close.
How so? They're marketing and promoting that the 4th gen fixes the problem. From a PR perspective its better to stand behind your product then automatically put it into the repair program - at least that's how I see it.If they offered the upgrade program to only the previous MacBook Pros and not the new one, then there would be an outcry.
takes about five years to perfect everythingDoesn't inspire confidence, does it? But then neither does 5 versions of it in as many years:
2015 - Gen 1 - MacBook
2016 - Gen 2a - Macbook Pro
2017 - Gen 2b - Macbook Pro
2018 - Gen 3a - Macbook Pro and Air
2019 - Gen 3b - Macbook Pro
As far as I'm concerned this is another sticking paster over an unsolvable problem. They're still meant to be moving away from this KB in coming months/ years, so I won't be surprised when reports of the same issues on 2019s start rolling in.