Apple: Hi, my name is <removed> Welcome to Apple!
Apple: Hello!
Me: Hi <removed>
Apple: How may I help you today?
Me: I have a question about pre-ordering Snow Leopard. I just ordered and received a 13" MBP
Apple: Sure.
Me: Tried to complete the add to basket upgrade and it looked fine but after entering billing info it said I have already purchased an upgrade
Me: Definitely haven't!
Me: MBP was from UK Edu store if that makes any difference
Apple: Just disregard that. Snow Leopard is not available for purchase or pre-order at this time.
Me: It's a way off but don't want to miss deadline to order
Apple: It's not available anywhere as of yet.
Me: But I know people who have pre-ordered the upgrade for new machines??
Apple: Just another minute...
Apple: That option is not currently available. Snow Leopard will be available for order in September.
Me: Then this page must be incorrect?
Me:
http://www.apple.com/uk/macosx/uptodate/
Me: If I wait until September then I am outside the 90-day upgrade window from date of purchase
Apple: I'm not seeing anything on that link regarding a pre-order.
Me: Customers who purchase a qualifying new Mac computer or an Apple Certified Refurbished computer from the Apple Online Store on or after June 8th, 2009 that does not include Mac OS X Snow Leopard can upgrade to Snow Leopard for £7.95*. Remember your completed order form must be postmarked within 90 days of the date of your purchase of a qualifying computer (described in this offer) or by December 26th, 2009, whichever is earlier. If you purchased your computer directly from the Apple Online Store, follow this link to participate in the programme. Subject to terms and conditions.
Apple: That is indicating that you can upgrade to Snow Leopard for the price listed when it is available in September.
Me: No. It states I need to place an order within 90 days of the purchase date of my qualifying computer. The final sentence is a link to complete the order online.
Apple: I am really sorry for keeping you waiting, I'll be just another moment.
Apple: That option is not currently available, despite the link. It is not available for preorder at this time.
Me: OK. Thanks
Apple: You're welcome.