That would be me and you're welcome!
I have a couple of questions for you though. What color did you get? (your pics aren't showing up) Also, is your case difficult to remove?
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new Seidio Innocase Surface II pics (w/ clear protective film for logo)
- Thread starter psywzrd
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That would be me and you're welcome!
I have a couple of questions for you though. What color did you get? (your pics aren't showing up) Also, is your case difficult to remove?That would be me and you're welcome!
Yeah thanks!! I got the black one. The pics should be showing now. Excuse the crappy pics. They don't do this case justice
Is yours difficult to remove? I have the grey and mine is unbelievably difficult to remove - it's the only bad thing about the case. The weird thing is that I also have a black one (without the logo protection though), and I can take that one off very easily. I'm trying to figure out if I got one from a bad batch or if the grey ones are just problematic.
Wow - that's unbelievable. I actually struggle to get mine off and I swear I'm going to break my phone and/or the case while doing it. I'm going to have to get a black one to see if I have the same problem. Thanks for helping me out with that info.
I'm not clear what the issue is here.
By law, unless otherwise agreed upon, the import duties and taxes are the reponsibility of the importer of the items (you). There isn't anything you can do to "reduce" the fee, it is assigned on an international tariff scale based on the country of origin, item description, and item material.
You want them to refund money for product that, as far as they are aware, you have in your hands and are just saying you sent back. It's not their fault FedEx still has them. No retailer will refund money for a product not returned in like condition--that would be foolhardy.
So what, exactly, is the problem here? you misunderstood the duty, want a refund for something that is not Seidio's fault, and are now saying they have terrible customer service for not taking care of something that is YOUR responsibility (the duty charges or the return shipment).
I'd appreciate it if you'd clarify.
You're saying it takes a credit card to remove the case? Interesting that you have grey as well. Did you get it directly from Seidio or from somewhere else?
I know that is my responsibility to pay the import/tax.
I know that I can't reduce the fee (and it did seem strange to have Seidio asking me to do just that)
I know that they don't have to (are obliged let's say) refund me ANY money.
I also do know though that what they are offering isn't "customer service". It's just what you expect them to do. Like you stated. Nothing more, nothing less.
Plus, they don't seem to bother that their are cooperating with FedEx, which overpriced the goods (thus asking for a much higher import tax) and still for some "strange" reason hasn't returned the cases.
Some of the Seidio sellers on Amazon are selling the knock-off version. If the "IPH3G" on the back of the case isn't all upper case, then it's the knock-off version, which is worse in every regard, as you would expect. Request a refund as soon as you can if it's a knock-off. It's suprising how many people have unknowingly purchased the knock-off version.
i definitely have the knock off version. my friend has the real version. honestly, there is hardly much of a difference between the two. except mine cost 1/3 the price of his.
I have the real deal.
I use Amazon Prime so I very rarely buy from any resellers, just Amazon itself.
For those with the same issue as mine, take a few minutes removing and connecting the case, it should loosen it enough to make it easier.
I just got this case. It's pretty nice, though the production quality isn't great. There is a raise in the rubber on the bottom right of the camera cutout. It doesn't affect images, it's just an interesting detail. There are a few other things that I noticed that are a little odd. The felt easily comes off, meaning that you'll get black or white felt across the back of your iPhone, which isn't a big deal, it could just get annoying wiping it off every tome you take the case on and off. One of the latches on the inside is a matte plastic and the other latch is glossy plastic. The inside of the case also appears to switch between matte and glossy plastic. I definitely have an official case. There isn't a problem with any of that, but it's interesting how much was overlooked, especially since Seidio got a chance to revise the case.
On the pro side, the material isn't bad and the cutout for the Apple logo is nice to have.
On the pro side, the material isn't bad and the cutout for the Apple logo is nice to have.
I have had a few seidio innocases and none had these issues. There are alot of knockoffs out there. Did you order directly from seidio?
I ordered it from khb_tx on eBay, as the OP and a few other people in this thread did. There's no indication of this being a knockoff. The letters IPH3G are all in capital, and I don't think that a film was ever added to the knockoff versions. I made sure that I didn't buy a knockoff since I was more than aware of them. There's nothing about this that would lead me to believe that it's a knockoff.
Out of curiousity, could other owners of the case rub their finger across the felt to see if any comes off, and are both of the latches on the inside of the case matte or glossy plastic, or a combination of both?
Out of curiousity, could other owners of the case rub their finger across the felt to see if any comes off, and are both of the latches on the inside of the case matte or glossy plastic, or a combination of both?
Felt is secure on mine, bits don't come off.
The side catches (tabs) are matte on outside and on the inside they are both half and half. Totally inconsequential to me (and i'd guess almost everyone else) as even the outside of the tabs are hidden, bit like worrying about the finish of the inside of the iphone itself
I wouldn't think it's a production issue in the slightest, the product is designed for external finish... it's a $25 bit of plastic, not a Rolex, and I bet my Rolex isn't 100% internally.
Camera cut-out area seems perfectly normal as well.
Just one last addition to this which I believe everyone will find interesting.
Seidio did actually issue a refund for the cases $59.90 (they only charged me with the delivery cost since FedEx charges them)
I have to say that the CS manager was really helpful an eager to resolve the issue.
this is not the new one, and i actually prefer the older version, but i thought i would share a few pics of the blue version.
not to hijack the thread, but to show others who might be interested in this case.
got it on sale today for $23 at my local SHACK..no bubbles or problems with anti-glare shield
love the incase slider but this is thinner in the hand 100%...no problems removing docking part of case either
not to hijack the thread, but to show others who might be interested in this case.
got it on sale today for $23 at my local SHACK..no bubbles or problems with anti-glare shield
love the incase slider but this is thinner in the hand 100%...no problems removing docking part of case either
I also wanted to chime in and say that I exchanged my grey one (almost impossible to remove) for a black one and the black one is so much easier to remove. The black one is the one with the protection for the logo as well and I really like it - love the black felt on the inside too.
Why do you prefer the older one? Isn't the only difference the new one comes with a protector for the apple logo?
