Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

New Zealand Midnight iPhone Launch and U.K. Pre Orders

I got a different email from another O2 rep, that also said 13,000 ORDERS per second.

All I can say is - what utter rubbish!
 
i like ya conspiracy theory

maverickuk said:
All I can say is o2's response is absolute crap. And full of lies.

I don't believe half of the stock went to o2 customers. Not a chance. Judging from the responses here and on other websites, most if not ALL of the stock went to new customers.

The upgrade form didn't work. I tried solid for 7 hours and had no luck. I have a 20meg connection and I had several people through the day try for me, from different locations. None of us succeeded.

I believe the upgrade process was designed to fail. So that o2 can boost their market share and use the existing stock, to bait new customers.

They better let me upgrade on Friday or there will be world war III in the store.
Click to expand...

does anyone know anyone's who went through?

looking forward to chatting to o2 store morons first thing fri
 
brucebrendon said:
does anyone know anyone's who went through?

looking forward to chatting to o2 store morons first thing fri
Click to expand...

I'm assuming from below that mine has been successful and this is after a credit check referral.

Hello,

Thanks for emailing us about your order for the iPhone 3G.

Your order (on-xxxxxxxxx) was successfully processed on 07 July 2008. You'll receive a text message when you order is dispatched from our warehouse.

To transfer your phone number, please reply to this email with the following information after your iPhone is activated:

1. existing phone number
2. PAC (Port Authorisation Code)
3. temporary iPhone number.

We'll help you as soon as we receive the above information.

I hope you'll find this information useful. For further information on your account and our products please check our website on:

http://www.o2.co.uk

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

Madhu Pandit
 
I'm actually pretty annoyed that we've been lied to. "13,000 orders per second". What?!? That would be 780,000 in just ONE MINUTE alone, or 46,800,000 in one hour.

Lol.

Idiots.

I sure hope I get one on Friday morning!
 
bertybassett said:
do we have a 100% confirmed yes about an exisiting iPhone owner being able to go into the store on friday and purchase an iphone for £99 and be left with only one new 18 month contract?

Steven's reply just said customers can upgrade in store. from that I think he means upgrades for current non-iphone 02 customers near the end of thier contracts only. It does not mention currenty iPhone owners. The 02 web site and o2 reatail store have both confirmed that this will not be possible in store, so I am not holding my breath.

BTW I replied to steven asking him this exact question.
Click to expand...

Let us know as soon as you get an answer, yeah ;) you are the only one who can give us a reliable answer.
 
Two calls to O2 who state phone should arrive Friday but not a single mail yet and website tracking still states that I have no outstanding orders.

Not holding out much hope and starting to wonder if I even want to be contracted to O2 now - perhaps Orange were not so bad as I thought - must check out that planned Nokia touch phone ......

Would happily have paid £400 just to buy the iphone but not be locked to a provider !!! Plus the photo of the glossy black plastic back covered in fingerprints looks ghastly - why did'nt they use the same stuff as on the N95 ?

I can just imagine the cheers when Steve Jobs announces iphone version three and states "print proof abs casing" similar to the cheers when the headphone socket was made flush I guess.

Oh well roll on friday and disappointment......
 
Well I know there's a lot of grumpy Brits out there who couldn't get an iPhone for launch day. But be thankful you can still have one (next week) at a reasonable price.

For most New Zealanders, an iPhone is something they'll never, ever be able to afford. :(
 
Order still 'In Progress'

Is there any point calling customer services? Or will I just get the same as last time: 30 mins wait to be told that someone should be in touch shortly?
 
Hi,

This may or may not have been posted already but following my e-mail to one of the top gurs in O2 I have this response:

Yes...just seen the letter has already been posted...deleted.

Does this help. Better news for me anyway...roll on Friday.

Cheers, Grazzyman.
 
grazzyman said:
Hi,

This may or may not have been posted already but following my e-mail to one of the top gurs in O2 I have this response:

Dear Mr ****

Thank you for your email. Matthew has asked me as O2 Sales Director responsible for iPhone to reply on his behalf. Up front, I would like to apologise for the disappointing and frustrating experience you had yesterday on our online shop.

At O2 we had said that we would keep all those who had registered their interest in Apple iPhone 3G up to date with the launch developments. We also used the registration data to keep Apple up to date on the phenomenal interest and to support our orders for the phones with them. We have been working continuously with them to get as much stock for the UK as possible. Unfortunately, they have only been able to supply a small proportion of the number of phones we asked for, because they are launching simultaneously in 22 countries. We are confident that over time we will start to get sufficient volume to meet demand, but it is likely that stock will be in very short supply for some weeks to come.

We opened the online shop yesterday, having only told those who had registered that it was available, to give them a chance to be one of the first to get their hands on the iPhone. This also meant that successful orders could be delivered to customers’ homes on the same day as the retail high street launch, 11th July. To put it in context we had over 200,000 people expressing interest and only a very small proportion of that number of devices available. Faced with this dilemma, we made it clear in the communications that to be fair to all customers the orders would be managed on a first come first served basis, as stock was limited. The response was so great that the online store completely sold out of iPhones within just a few hours.

We did also take steps to ensure our own customers were not disadvantaged by providing a stock allocation for them. We took as many upgrades orders from O2 customers as we did from the customers of all the other networks put together.

We run one of the busiest and most robust web stores in the UK. I appreciate that it is little comfort to you given your experience, but we had invested heavily to add a huge amount of additional capacity, 250 times its normal rate, and back-up systems. We tested this carefully in advance. The massive simultaneous crush, partly created by our open and honest communications approach with the registered community, exceeded even our worst case assumptions. Demand was at 13,000 orders per second. Frankly, we have to admit we just weren't prepared for this unprecedented level of demand. No website is.

The next opportunity to get an iPhone will be when the device goes on sale in the high street on 11th July. O2 and Carphone Warehouse stores will be taking new orders and upgrade orders. Apple stores will only be taking new customer contracts. Most shops will open at 8.02am but some stores, particularly in shopping centres where early access is not possible, will open as usual from 9am. The approach on Friday will also be on a first come first served basis. The amount of devices will vary depending on the store but will be on average a few dozen iPhones in each O2 or CPW store. We are expecting early queues and, like the online site, are expecting to sell out very quickly. Apple stores will have more devices. We will be receiving deliveries from Apple roughly once a week for the foreseeable future but it will be several weeks before stocks increase. We will release stock updates for the online shop as they become available.


I am sorry that you haven’t been successful in getting your hands on the new iPhone and once again I would like to apologise that the experience you had wasn’t as we wanted or you deserve. All I can do is reassure you that we will continue to work closely with Apple to get as much stock as possible for the UK. We will also continue to use the principle of first come first served as stock becomes available for both online and in our stores as we feel that is the best way to be fair and equitable to the many tens of thousands of other customers also desperate to get one.

Thank you

Stephen Shurrock
Sales Director
O2

Does this help. Better news for me anyway...roll on Friday.

Cheers, Grazzyman.
Click to expand...

The only problem is that so far the store are not aware of that yet and still says that they can't do upgrade, hope they will communicate to the stores soon !!!!!!!!
 
Nermal said:
You mean until that other carrier starts selling them :)
Click to expand...

Yep, but first that 'other' carrier needs to get their GSM infrastructure installed and working! At the moment they seem stuck in CDMA land! If I remember correctly, it'll be at least this time next year before they'll have anything...

The best solution would be if Orcon get their mobile network up and running (as rumoured late last year), and then offer the iPhone. Orcon is NZ-owned, unlike UK Vodafone and Canadian Telecom...
 
PCMacUser said:
Yep, but first that 'other' carrier needs to get their GSM infrastructure installed and working! At the moment they seem stuck in CDMA land! If I remember correctly, it'll be at least this time next year before they'll have anything...
Click to expand...

Apparently they'll have at least some sites operating in November. But I get what you're saying; Paul Reynolds described CDMA as a "mobile cul-de-sac" :p

Edit: Regarding Orcon, I suppose anything's possible eventually. Kordia (Orcon's owner) has some ties with Optus (for Freeview) which may help with purchasing power. That reminds me; apparently there's going to be something on TV1 tomorrow morning about the iPhone launch, I'll be at work but hopefully I can remember to record it!
 
cecemf said:
The only problem is that so far the store are not aware of that yet and still says that they can't do upgrade, hope they will communicate to the stores soon !!!!!!!!
Click to expand...


Just spoke to my local O2 store and they told me that they have been informed today and that they will accepte upgrade on Friday !!!!

Every O2 Store will have different opening time so make sur you check yours ;)
 
zengod said:
Two calls to O2 who state phone should arrive Friday but not a single mail yet and website tracking still states that I have no outstanding orders.

Not holding out much hope and starting to wonder if I even want to be contracted to O2 now - perhaps Orange were not so bad as I thought - must check out that planned Nokia touch phone ......

Would happily have paid £400 just to buy the iphone but not be locked to a provider !!! Plus the photo of the glossy black plastic back covered in fingerprints looks ghastly - why did'nt they use the same stuff as on the N95 ?

I can just imagine the cheers when Steve Jobs announces iphone version three and states "print proof abs casing" similar to the cheers when the headphone socket was made flush I guess.

Oh well roll on friday and disappointment......
Click to expand...

So frustrating... Just spoke to O2 again, as I'm in the same situation - 'in progress' for 2 1/2 days. the first person I spoke to said that credit checks had been completed, and that my phone would be with me friday. Just now, the very nice lady I spoke to said that she couldn't be sure, as the phones would not be released until friday morning - so they can't be sure until then!
It's the not knowing that's killing me (and the o2/checkyourorder site)...
 
In Progress

Hey MarmiteTurkey. I'm in the same situation. Still showing 'In Progress', but at least we have order numbers right?! Just spoke to O2 customer service, didn't take long to get through this time. Person I spoke to told me that the credit check had now been completed, and that I'd get my phone on Friday. I asked if I'd get a confirmation e-mail and, perhaps unsurprisingly, she said that I would in the next 48 hours! Er, I'd like to have it before the phone arrives (if it's going to arrive!). Come on, all I'm asking for is an e-mail here!

And what's with that hold music?! Like Rolf Harris on acid...
 
macfettish said:
Hey MarmiteTurkey. I'm in the same situation. Still showing 'In Progress', but at least we have order numbers right?! Just spoke to O2 customer service, didn't take long to get through this time. Person I spoke to told me that the credit check had now been completed, and that I'd get my phone on Friday. I asked if I'd get a confirmation e-mail and, perhaps unsurprisingly, she said that I would in the next 48 hours! Er, I'd like to have it before the phone arrives (if it's going to arrive!). Come on, all I'm asking for is an e-mail here!

And what's with that hold music?! Like Rolf Harris on acid...
Click to expand...

I'm a lucky man - haven't been put on hold yet. Judging from my experience, o2 has a call centre full of really nice Irish girls - they should hold tours ;):D:cool:

At least there are other people in the same boat, as you say - if you're being told the same, then either we're good, or they're trying to stop us from all exploding at the same time!
Keep me posted on whether you get an update or not...
 
Irish Girls

Yeah, I'm sure they do that on purpose to disperse caller rage! Works a charm though... I have in my mind this Irish stunner. :eek: In real life she could be a muller!
 
Hi Guys,

I managed to process my order on Monday on the o2 site - even got an order number.
however every time i log into the o2 site i don't see anywhere of my order, am i missing something here, Ive had no email confirmations either

im going to be really disappointed if they haven't tracked my order :mad:

Cheers
 
moosa19 said:
Hi Guys,

I managed to process my order on Monday on the o2 site - even got an order number.
however every time i log into the o2 site i don't see anywhere of my order, am i missing something here, Ive had no email confirmations either

im going to be really disappointed if they haven't tracked my order :mad:

Cheers
Click to expand...

On the main home page of the o2 website, you should have these options listed in the left hand column

o2.jpg


Click on track order at the bottom

You do need to registered for the O2 website using the username and password you selected (if you are a new customer) when you processed your order online for the iPhone 3G.
 
Thanks gmac,
managed to find it now
shows - in progess like all the others..im in a bit of a limbo now
my mate works in CPW and has agreed to put one on the side on thursday evening so i collect on Friday.

When will i know the o2 direct has been shipped out? otherwise il have 2...

Will i be able to cancel the o2 one at a later date if unopened?

Thanks
 
Has any one seen the latest on the o2 website?

Due to high demand for iPhone 3g, we're currently out of stock online. Come back on the 14th July for more information.
 
Something's changing [on www.o2.co.uk]. On all browsers (Safari PC, Firefox PC and Opera PC) for me just now, I'm getting a blank banner for the main O2 website with a tag saying iPhone. They must be in the process of updating it.

God, I hope they don't delay launch! :eek:
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back