Re: Quark and Apple both do things that are screwy
Originally posted by bcsimac
Look Guys! The truth is both Apple and Quark keep doing things that are screwy and piss people off. Crappy upgrade programs. Making unsightly comments that gets out and pisses people off. Apple for one keeps infuriating retailers and service providers with their ever changing programs and rules. Not always offering price protection for products just made obsolete by Macworld announcements or so forth. Not allowing returns of defective equipment that crowd up the warehouses. They make service providers upset by constantly changing warranty reinbursement coverage and by not providing reimbursement on parts that come DOA. I can't name everything in this board because it would take too long. Let us not forget the .Mac anger that came out.
Quark's CEO makes dumb comments and the company comes off with a really bad attitude all the time. I remember when I first went to the Quark both about reseller information and support....and etc because I wanted to get some sales training on how to sell Quark and maybe get a copy of Quark to become more familiar with it. The guy said to me, "We at Quark don't offer resellers salesman training and etc because we are Quark and we are professional. You wouldn't know anything about our customers." "We don't really do business with your kind." Boy that really pissed me off! I wanted to say to him, "Hey, Jerkoff, I am trying to get better about understanding your product so I can sell more copies of it. I already sell like 20 copies a week, and I think I could do better if I got a bit more support." I worked in Boston where there was a lot of graphics shops and etc. I knew my customers were asking me more about Quark Xpress; but since all the information I had was from Apple, I really couldn't help them much. I felt really belittled and Quark came off as snobbish. Well guess what Quark? I don't push your product anymore......I push Adobe Indesign.....at least Adobe provides trials, seminars, a vendor rep, information, and pays a little attention to the retail sales people. What do you do?.......oh let's see piss off the people who made you a profitable business. Make a rear of yourself and throw stupid tantrums. Oh, and you piss of the very same people who could help you get more product out.....real smart Quark!
Just my 2cents on this subject
I am OK with you comparing apple and quark, as long as you look at what they actually have produced, and see that, hey, apple does things completely differently... i mean, hey, no company is perfect. and apple certainly more than likely has that snobbish thing going, at least a little. but apple gets things done. people have criticized OS X a lot, and i have to admit they released it rather too soon, but, wow. people who criticize apple for OS X are idiots. i had been waiting for microsoft to change things for
years. and surprise, they never really did. with XP they finally got rid of the DOS base, but nothing significantly changed, other than that now i could leave my ugly, yet resource hogging GUI on for
weeks without a restart. everyone has criticized MS for not making meaningful change. now here's apple. they have new ideas, and they innovate. and they bring it right to you. sure, you live through some of their bugs, but hey, you always live through bugs. that's a lot of code. OS X is now internationally recognized as one of the best OSes on the block, by many who use it (myself included) as THE best. you criticized Apple's coming out with new hardware. they really seem to me to come out with stuff fairly regular, and certainly usually with some level of advance warning to people who sell their stuff. i can't imagine that anyone would find a problem with their updating of stuff. that's horrible. updating is a part of product life. everyone knows that. with a company like apple, they keep a single product as the best in its class for much longer than PCs, where they come out with the latest crap every few weeks. sure, there you know that the stuff you buy is devaluing. you just expect it because it happens so regularly, so publicly.
anyways, i don't feel like defending apple anymore. with quark, you have a company that is more snobbish (by far) than apple, and one that is incompetent to boot. they don't come up with new stuff. they don't update software, most significantly. this is just unforgivable for a company like that. they don't have a version out for the very best operating system in the world. and they act snobbish about it--they don't think OS X is that special, just kind of an immature little fluke not worth writing for.
there are little comparisons, but i don't think you should be making them without qualifying that APPLE IS STILL NOTHING LIKE QUARK when it comes down to the most important stuff (customer satisfaction and innovation being foremost among those things in my mind).
to apply this: i have heard people defend dictatorships like Hitler's Mussolini's, the USSR, N. Korea, and so on, by saying, "hey, the US has done some really horrible things too." Oh, gee, that's great. so the constitution, the general welfare of the people, all those great things about america. shoot. ask anyone who's been under political persecution in any of those countries, hey, you wanna live in america? i don't think they'll say, no, i prefer to live over here in daily fear of my life, where any day i could be purged... no, i really like the single party state so much better.
hah, right. i've known several people from the czech republic and belarus, they don't say crap like that.
of course the US has problems. i'd be the first to tell you that. i'm not a hotheaded nationalist. but that doesn't make it comparable to regimes that actively kill millions of [it's own] people! same line of reasoning going on here.