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No Mac for you!

I

ibenick

macrumors newbie
Original poster
Feb 20, 2008
11
0
So I just returned from a venture to the Apple Store at The Gateway in Salt Lake City. My intention was to purchase a 24" iMac 3.06Ghz and a new iPod Touch. The store was no busier than I had seen it in the past, I told the guy working the front door that I would like to buy a Mac. He referred me to a girl with a clipboard who told me flat out that I couldn't buy a Mac tonight. She said that I needed to setup a Personal Shopping appointment and come back another day. I explained to her that I knew exactly what I wanted and that I didn't need the Personal Shopping appointment, that I just wanted someone to ring me up but once again I was shut down. Her best offer was to put me on a list but she said they probably couldn't get to me.

So Apple has come to this? A customer with $2600 ready to spend is refused business? Has anyone else run into this?

****UPDATE: Went back to the Apple Store the next day, check the bottom of page 2 of this thread for details.
 
they've always been more than happy to take my money at my local Apple Store. If I was presented with such a scenario, I'd likely take my business either online or to a local Best Buy (since they seem to carry pretty much everything Apple has available these days)
 
iMav said:
they've always been more than happy to take my money at my local Apple Store. If I was presented with such a scenario, I'd likely take my business either online or to a local Best Buy (since they seem to carry pretty much every apple has available these days)
Click to expand...

I will probably end up doing it online. It just seems inconceivable of them to turn me away. Plus I really would rather not have to wait for it to ship :mad:
 
nsbio said:
Name of that genius?
Click to expand...

Bianca.

I suppose I should have asked for the manager. I guess I was just in shock. There were three employees that witnessed the exchange though. (Including the one that told me no mac)
 
Wow, that's just pathetic she wouldn't run to the back room, get an iMac and an iPod, and take 5 minutes to ring you up.

I would have been pissed and asked for a manger.
 
I would email your complaint to the Apple Store manager, Apple customer care, and Steve himself. Let us know what if you hear from them.
 
ibenick said:
Bianca.

I suppose I should have asked for the manager. I guess I was just in shock. There were three employees that witnessed the exchange though. (Including the one that told me no mac)
Click to expand...

I'd fire off an email to Apple, giving them the name of the Apple store, the employee's name, etc.

Actually, I'd only do that after walking into the store again and asking for the manager.
 
Or go back, set up the appointment with the clipboard nazi -- and complain about a horrible shopping experience in the after purchase survey.

As people said, this will get you a return phone call...
 
archesdevil said:
I would email your complaint to the Apple Store manager, Apple customer care, and Steve himself. Let us know what if you hear from them.
Click to expand...

Anyone happen to know where I might find email addresses for the local Apple Store and/or Apple Customer Care? I guess I could just use the phone but......
 
ibenick said:
Anyone happen to know where I might find email addresses for the local Apple Store and/or Apple Customer Care? I guess I could just use the phone but......
Click to expand...


I would call 1-800-MY-APPLE. You will get better result if you talk to someone probably and they might give you something for your trouble.
 
Hell, I would try and use this experience to get at least some sort of a discount on your purchase, if you haven't placed the order already. Still, that's one of the craziest things I've ever heard.
 
I would definitely email sjobs over that. These types of situations are typically resolved very quickly and you might even get a token freebie for your trouble.

Remember that you are paying for the better customer service by paying for an Apple computer so don't hesitate to bitch and complain until you're happy with the results.

I certainly don't hold back. :D
 
ibenick said:
So I just returned from a venture to the Apple Store at The Gateway in Salt Lake City. My intention was to purchase a 24" iMac 3.06Ghz and a new iPod Touch. The store was no busier than I had seen it in the past, I told the guy working the front door that I would like to buy a Mac. He referred me to a girl with a clipboard who told me flat out that I couldn't buy a Mac tonight. She said that I needed to setup a Personal Shopping appointment and come back another day. I explained to her that I knew exactly what I wanted and that I didn't need the Personal Shopping appointment, that I just wanted someone to ring me up but once again I was shut down. Her best offer was to put me on a list but she said they probably couldn't get to me.

So Apple has come to this? A customer with $2600 ready to spend is refused business? Has anyone else run into this?
Click to expand...


Hey.:) Maybe it was just luck. Imagine if you were being persistent to buy it that same day and when you are getting into your car you get robbed. I have been reading various thread's with that situation so I really recommend buying online. Congrats on your future purchase. :apple:

Edit: This is the thread I was talking about.
 
Apple Stores can be odd. During the Tax-Free Holiday weekend in GA, I wanted to go in to the Apple Store just to look at some software and they would not let me in the store. I had to wait in line for a personal assistant and state what I intended to purchase beforehand.

Now, the store was crowded but here's the catch. In GA there is no tax relief on computers over $999 and last time I checked the Mini is the only computer in that store under that price.

I've purchased 3 Macs in the last two years and never had an issue but when I go to buy a new MPB (god willing next month) I'll be ready if they pull this stunt.

PS. When I bought my MBP in January '07, I had complained that one of the associates (a geeky young kid) was talking down to me about a question I had asked (I was a recent convert at the time) and the Manager profusely apologized and gave me an extra power adapter at no charge so they do seem to care.
 
Sun Baked said:
Or go back, set up the appointment with the clipboard nazi -- and complain about a horrible shopping experience in the after purchase survey.

As people said, this will get you a return phone call...
Click to expand...

Agree. I had an issue with Xbox Live and couldn't get any results (reading from scripts). I e-mail corrporate and received a response within 24 hours (probably sooner if I had of done it in the morning). By the time things get to their level they take it seriously.
 
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