So I went in tonight for my Personal Shopping appointment. I arrived at the Apple Store at 6:00 and within a few minutes a really nice and seemingly knowledgeable guy named Miguel was there to help. I told him I really didn't need help picking a Mac, just getting one rung up so I told him which model I wanted and that I would also like to speak to the store manager.
Before doing anything else he immediately got the manager, Miles, to come over and speak with me. I explained the situation from the previous night when I was denied the purchase of my new Mac. Miles was incredibly apologetic and yet still very articulate and professional with his response. He explained that the situation was handled poorly and that it was a matter of improper training which would be addressed.
Here comes the good part... in addition to my student discount and free iPod Touch that I got with the back to school promo, they also gave me an extra 15% off the entire order! Way to go Apple for seeing a problem and promptly fixing it and then some. I can finally go back to my old fanboy ways... now if only my iPhone would quit dropping calls
-Nick
