No voice on a FaceTime call

Discussion in 'iPad' started by Squillace, Dec 14, 2016.

  1. Squillace macrumors newbie

    Squillace

    Joined:
    Feb 22, 2016
    #1
    Hi,

    I used to talk to my dad (which lives in another country) via FaceTime. I use an iPhone 6s Plus, he was using the old iPhone 4 I gave him. That's the unique purpose of that iPhone, since my dad is a newbie in anything around technology. He learned how to make and receive calls, that's all.

    The iPhone 4 is getting old so this summer I offered him an iPad mini 2. Bigger screen, better image quality, old man, you know... all benefits.

    Since then we are having trouble talking. Here's the situation, easy mode:

    My dad audio calls me > everything ok
    My dad video calls me > usually ok, sometimes he can't hear me, I hear him fine
    I audio call my dad > he can't hear me, I hear him fine
    I video call my dad > he can't hear me, I hear him fine

    What can be the problem?

    I had an iPhone 6s Plus, now I have a 7 Plus and also an iMac 5K 27". Having issues with both.

    Help please!
    Thank you
     
  2. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #2
    I moved to Germany recently and have had issues with this as well. We have satellite internet and I can only assume that it is just a bad connection to them in the states.
     
  3. Squillace thread starter macrumors newbie

    Squillace

    Joined:
    Feb 22, 2016
    #3

    In my case that doesn't explain why it used to work before and not now.
    We both still use the same connections as before. I also tried using 4G since I have unlimited data...
     
  4. Squillace thread starter macrumors newbie

    Squillace

    Joined:
    Feb 22, 2016
  5. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #5
    Did you walk him thru on checking the volume control?
     
  6. Squillace thread starter macrumors newbie

    Squillace

    Joined:
    Feb 22, 2016
    #6
    I didn't, because my dad doesn't use the iPad for other activities so he's not touching buttons randomly. If I try to call him and there's no sound, and if two minutes later he calls me back and it works... I really doubt that volume changed in the meantime.

    But... I'll try that the next time. Just in case. Haha.

    Thank you
     

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