I told them I would like to speak to someone over the phone about this atrocious mess, and the CEO told me I would receive a call today. I want to hear in person what the hell happened, and based on that conversation, I will make my call.
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Nomad stands-delayed...
- Thread starter cosmic68
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I told them I would like to speak to someone over the phone about this atrocious mess, and the CEO told me I would receive a call today. I want to hear in person what the hell happened, and based on that conversation, I will make my call.
Nomad stands-delayed...
I just can't believe the new lows this company reaches on a daily basis. To the best of my knowledge not a single preorder has shipped as promised and they said they'd ship all before the end of the month if I remember correctly! Did they really think that we wouldn't notice Best Buy has them before any preorders even shipped? Not only can you order online but I can even pick it up in my local store now!! They must have shipped a large quantity to Best Buy to allow distribution like that. It is such bad form and they will lose the business of many like myself who ordered both the Stand and Pod.
I just can't believe the new lows this company reaches on a daily basis. To the best of my knowledge not a single preorder has shipped as promised and they said they'd ship all before the end of the month if I remember correctly! Did they really think that we wouldn't notice Best Buy has them before any preorders even shipped? Not only can you order online but I can even pick it up in my local store now!! They must have shipped a large quantity to Best Buy to allow distribution like that. It is such bad form and they will lose the business of many like myself who ordered both the Stand and Pod.
Just finished a 12 minute phone call with Nomad. They said that I am in the first batch of preorders, and that they have a tracking number for me (which they are emailing me today) and that shipping to my front door will take 7-10 days from now. Since I was the first batch, I can confirm that none of these have begun shipping.
I asked them about the whole Best Buy thing. I said "since I can get this same exact stand from Best Buy before my preorder will get here, then I can assume you fulfilled orders with Best Buy before orders with preorder customers that gave you their money two months ago, correct?" She said she can't answer that at this moment.
I also told her that after the initial delay, I was promised no further delays. I straight up asked her, so you can confirm this is an additional delay, right? She couldn't say no, and agreed that this is indeed another delay.
Even though this situation has been frustrating, she was very accommodating over the phone. I told her that if they keep communication and transparency at a maximum, I will follow through with my order.
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^^^^ As a follow up, I just received my tracking number, and like I was told, it isn't active. The email that included the tracking number says it will be scanned in their system by end of day tomorrow and it will take 2-3 days before I see any movement. After those 2-3 days they told me it will take 7-10 days to ship, so I will likely have this at my door in 2-3 weeks.
I asked them about the whole Best Buy thing. I said "since I can get this same exact stand from Best Buy before my preorder will get here, then I can assume you fulfilled orders with Best Buy before orders with preorder customers that gave you their money two months ago, correct?" She said she can't answer that at this moment.
I also told her that after the initial delay, I was promised no further delays. I straight up asked her, so you can confirm this is an additional delay, right? She couldn't say no, and agreed that this is indeed another delay.
Even though this situation has been frustrating, she was very accommodating over the phone. I told her that if they keep communication and transparency at a maximum, I will follow through with my order.
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^^^^ As a follow up, I just received my tracking number, and like I was told, it isn't active. The email that included the tracking number says it will be scanned in their system by end of day tomorrow and it will take 2-3 days before I see any movement. After those 2-3 days they told me it will take 7-10 days to ship, so I will likely have this at my door in 2-3 weeks.
what the heck kind of shipping are they using that isn't going anywhere for 2-3 days, then takes another 7-10 days before you get it? that's worse than USPS!
what a crap company!
Nomad stands-delayed...
Par for the course it seems. After all the delays they owe us better shipment than that!! That's just the "first wave" too! Some of us further down the list may not have it until JULY!!! They originally said they'd ship in APRIL!
It really infuriates me when a company tries to hide the truth. If they were honest and didn't attempt to get some extra days by saying they are "shipping" I'd have some more respect for them.
Par for the course it seems. After all the delays they owe us better shipment than that!! That's just the "first wave" too! Some of us further down the list may not have it until JULY!!! They originally said they'd ship in APRIL!
It really infuriates me when a company tries to hide the truth. If they were honest and didn't attempt to get some extra days by saying they are "shipping" I'd have some more respect for them.
After receiving that email, I asked for someone to contact me directly by phone, in which they did within the hour. If you would like details, I would suggest that route. Otherwise, the long post I made a couple replies back answers (hopefully) most of the concerns you/we have been having.
Yep, whether or intentional or not, this is what's happened. I'm not one for lawsuits, but they should be sued if this is in fact the case.
For those that still have orders and are frustrated (as you should be), you need to go straight to your credit card company and have the charge reversed. Don't waste your time trying to get Nomad to reverse the charge.
Make the call now.
But this was not a Kickstarter campaign. It was their normal company website taking pre-orders.
I cancelled my order and I am happy with my Spigen dock.
ahhhhh ok..... it's been so long that we've been reading out these (and others that are kickstarters) that i got confused (and i'm not even blonde!)
still a crappy company that gives pre-orders a bad name!
Definitely gives pre-orders a bad name, seeing that any joe-schmo on the street can order this on Best Buy and get it before me, who is in the first batch of preorders, that ordered over two months ago.
Exactly, just worries me they will do the same thing to the Pod which already has been put back a month, from June when I ordered to now July.
And you should cancel that order too. When companies do these kind of things, I always take my money elsewhere.
When the Nomad Stand was first announced, several forum members warned us about the shady practices and broken promises this company has given before...and sure enough, the same thing happened again.
I like many of you guys have not gotten a single update about shipment nor email responses and the fact that i see if on best buy does not make matters better. i emailed today and asked to cancel the order.
i instead ordered the hirise stand for apple watch looks good and 10 bucks cheaper and amazon will have it at your doorstep by friday!
http://amzn.com/B00UIT6PMA
i instead ordered the hirise stand for apple watch looks good and 10 bucks cheaper and amazon will have it at your doorstep by friday!
http://amzn.com/B00UIT6PMA
So people buying it at bestbuy.com will be in or a surprise.
I was so close to buying the Nomad stand but decided on the Griffin instead since I got a great deal on it. I'm glad I didn't go through the hassle of purchasing it from Nomad. I don't think I will ever purchase anything from them.
They have to use the cheapest option possible since they've used all of their money and your money to fund their stock of stands at Best Buy.