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In no way am I excusing AT&T for the way they've handled the iPhone 6 & 6+ preorders, but this does shed some light on why the AT&T caous is exacerbated

QUOTE:
"Here’s the breakdown of the data captured by the company’s app for pre-orders placed between September 12 and 14:

iPhone 6 iPhone 6 Plus
47.4% 53.8%
5.2% 4.9%
19.0% 20.1%
28.5 21.2%
"
END QUOTE

source: https://gigaom.com/2014/09/25/iphon...e-t-mobile-accounted-for-5x-more-than-sprint/

9/12 3:24AM CDT 6+ 128 Gold

Thanks for the article link. It's interesting how slightly more AT&T people went with 6+ while significantly more Verizon folks went with the 6.
 
ok - at some point in the past 10 hours the status via the 877 number changed from "backordered" to "being processed."

6+ SG 128
Non-premier
Ordered 11:56 pm PT
Confirmation 12:17 am PT
New York

Both the 877 number and web status update indicate a ship date of 10/02 - 10/13.
 
So my order finally went into processing last night roughly about 8-10pm pst. My order is now shipped called the 877# and got shipping confirmation right now 8am pst. It will be delivered on monday.

Non premier
64gb gold
Preordered on 9/12 3am cdt

Hopefully the rest of the golds and 128 start to ship this week as well!
 
Just got tracking. Will deliver by 3pm Monday
877 said processed last night around midnight

I had just about given up

They are coming folks!!!

Stay the course.
 
My order status via the 877 number finally switched earlier this morning or late last night from backordered to being processed! Delivery date range is the same and no change yet on the web site - still preparing for shipment, 10/2 to 10/13.

My web site status just changed to Processing with a tracking number of pending and a shipping date of today.
 
My web site status just changed to Processing with a tracking number of pending and a shipping date of today.

The status is changing quick, I now have my tracking number with an estimated delivery of Monday by 3 pm. It is coming out of Fort Worth, TX, to my location here in CA.
 
We have lift off!!! :D

It'll be here Monday by 3:00pm. I'm stoked!

Phone details below in case folks can't see my signature:

iPhone 6+ Gold 64GB (AT&T Consumer)
Order placed 9/12 @ 1:00 AM PDT
Current Shipping Status: Shipped! :D
Previous Shipping Window: 10/02/14 - 10/13/14*
Current Delivery Date: Monday 9/29/14

Shipping is happening everyone. Soon we'll all have our phones!

*I don't know why my updated signature isn't showing on the post*
 
Web status just changed to "shipped." No tracking number yet, but hopefully that will follow soon. Info from the 877 number changed overnight from "backordered" to "being processed."

6+ SG 128
Non-premier
Ordered 11:56 pm PT
Confirmation 12:17 am PT
New York
 
...and the FedEx tracking number is now showing up on the AT&T website. Delivery by 3:00p on Monday.
 
Last edited:
GOOD NEWS 6+ GOLD PEOPLE, mine shipped this morning!

6+ 64gb Gold, not premier
Ordered 9/12 at 1:07am, SF Bay Area
Immediate confirmation email
Order update email at 6:02am with shipping date 10/13-22

Since then 877 number has consistently said backordered, ATT wireless order page has consistently said "preparing to ship". Yesterday at 9:45pm 877 # still said backordered.

ATT email this morning at 6:32a "congratulations your iphone has shipped", another email at 7:31a with a link to a "get started" video

Text message at 9:00am this morning, "congratulations your ATT device has shipped", FedEx with a tracking number.

FedEx tracking says picked up in Ft Worth, expected delivery Monday by 8pm.

And my navy blue leather case arrived yesterday from Apple.

Hope yours is heading your way today too!
 
Still in backorder purgatory here.

I wonder if the crazy that set fire to the radar room in Chicago created more of a delay for some of us? The lockdown caused cancelled flights everywhere so I guess it's possible.

This has been the nicest group of folks here, maybe we should create a thread to keep in touch once we're all released from the black hole?
 
Been reading this and the other AT&T threads enough figured I might as well join the fun/misery.

Walked into an AT&T store on the 13th and placed an order for an iPhone 6 Plus, 64gb SG. Non-premiere. Big mistake. Confirmation email received six days later with a completely different order number (which I assume is for the store, not my individual order?). My phone number (still) doesn't register on the phone system. The new order number can't be found on the online system, although my phone number and original order number can. Been stuck in the 11/9 to 11/27 range since I got the confirmation on 9/19, which is when my info finally showed up in the system.

I know (and accept!) that I am (and should be!) behind everyone who ordered on the 12th, but damnz AT&T, how do you suck this much? It looks like my pre-order went through on launch day, saving me absolutely no time in this process. Since I've tried to access their self-service systems so many times in the last 2 weeks, I think I've figured out all their bugs!
 
Anyone have 2 different order numbers when upgrading your phone through phone via retention?

When I called the 877#, I got 2 order number and when I checked my email, one of the number was associated with an 866# to call in to check and the order number started with a 7, have 13 digits I think... But if I check online via att.com/wirelessorderstatus it shows another order number, a longer number that starts with a 9, with 15 digits...

The order# started with 9 <-Order being processed
The order# started with 7 <-Order backordered

iPhone 6 Plus 64gb Gold ordered via retention on 2014/09/26
My estimated date is: 11/05/14 - 11/14/14
 
ok - at some point in the past 10 hours the status via the 877 number changed from "backordered" to "being processed."

6+ SG 128
Non-premier
Ordered 11:56 pm PT
Confirmation 12:17 am PT
New York

Both the 877 number and web status update indicate a ship date of 10/02 - 10/13.

That's my phone # I have to call right now #

----------

Now I'm just depressed it said backorder :( 128 sg 6+
 
Finally! my damn phone was shipped out. I feel like its a prank or something!

128gb Space Grey 6 plus
ordered 11:58pm Sept 11
confirmed 12:22am Sept 12

Shipped Sept 27 10am
 
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