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Next time buy your technology purchases with an AMEX card. 90 days accidental damage plus extra year warranty.
 
So, this will answer a bunch of the feedback....

I was actually more proud of my daughter calling me at work to own up than I was mad about our new toy getting broken. Being the generally honest guy that I am (yes, I still make mistakes, but I do own up to every traffic ticket etc.) I called Apple and told them exactly what happened. They said the repair bill would be $299 and I'd get a new one (refurb I presume). He OFFERED that I could still get applecare+ (not fraud) and then the repair would end up costing me $149 instead of $299. Given that we broke it and it was in no way Apples fault, that seemed reasonable, so I bought the Apple care. I would have loved to have them do for free given my many Apple purchases (currently 3 phones, 4 imacs, 1/2 dozen ipods, 2 ipads), but since is was our fault, I didn't try to get something for nothing... They can afford it a lot better than me, but its an ethics thing.....

As a former machinist/fabricator/engineer, i'm pretty handy, and while on the phone with with Apple and using various little tools I have, I was able to demangle the case to get the volume button working (no, I didn't open the case). Doesn't look good and I'll eventually turn it in for a new one, but for now we at least have a working machine that still looks fine unless you look at the volume button...

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BTW, for me there is no "technically" in honesty. You either are or your aren't. Its not the letter, its the spirit.... I totally owned up, and they gave me a fair deal. One good turn deserves another. Ocassionaly I get burned, but at least I know I did what's right....



That's funny, they offered you the exact proposal I'm trying to offer them in my situation.
 
32gig, 4g... hit the nightstand right on the volume button, punching it in and rendering the machine useless as the volume image is on screen and volume at zero all the time.....

Thoughts? Apple gonna hose me or should I try to take the case apart and fix myself? (if I can get it apart safely, I can straighten the case)....

I would call Apple and buy applecare+, then go to the store to replace.

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Next time buy your technology purchases with an AMEX card. 90 days accidental damage plus extra year warranty.

Yes, we all know, you have an Amex.

Most people dont.
 
My kids are responsible/careful.. could have happened to me too....

You can just order applecare online... not need to go in or get inpsections...

I didn't mean to insinuate that they're not responsible, but thanks for Applecare info: I just called them and purchased it. :)
 
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I had a MacBook that was over 4 years old and it stated doing crazy @@@@ I took it into my apple store -- this is a while back -- and they replaced virtually everything for free -- long past warranty and AC so it depends and they even gave me a 90 day warranty. It looked like new when i got it back and I sold it a couple of weeks later for $350. :D
 
I would call Apple and buy applecare+, then go to the store to replace.

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Yes, we all know, you have an Amex.

Most people dont.

little late to the party there chief. amex is something hard to obtain? lol

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This is why our society is going to pot.

Just man up and pay for the repair. Jeeesh.

read the end result now.

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I had a MacBook that was over 4 years old and it stated doing crazy @@@@ I took it into my apple store -- this is a while back -- and they replaced virtually everything for free -- long past warranty and AC so it depends and they even gave me a 90 day warranty. It looked like new when i got it back and I sold it a couple of weeks later for $350. :D

so someone is nice to help you out and not make you pay a dime and you turn around and cash in? lol wow
 
My kids are responsible/careful.. could have happened to me too....

You can just order applecare online... not need to go in or get inpsections...

It's hard to know what goes through kids' minds sometimes. My older son is allowed to play with my iPhone or iPad if he is under supervision and is not in a place in our house where he could drop it on a hard floor or something. And he follows the rules and has never broken or dropped anything. He is very respectful, and is a very sweet kid 99% of the time.

However, one day my wife asked him to bring her Kindle downstairs and he decided to see what would happen if he threw it down the stairs (it was in a case, but still). On a normal day he would never do that, and I don't know what he could have been thinking. He's only 4 and I don't think he realized that inside that soft cushy blue case, there was a piece of breakable electronics. He got in a lot of trouble for that, but was never really able to give a reason why he did it.

When you have kids, sometimes you just have to chalk it up to being a casualty of having kids. They usually don't do stupid stuff to be jerks. They do stupid stuff because they're kids.
 
My wife and I are expecting our first child this week, and I am quite excited. I am a gadget freak with a slight gadget OCD, so I am sure I will have plenty of anxiety when he (Lincoln) gets a little curious and wants to play with "daddy's toys". I've spent 10 years working in behavioral modification, so hopefully I can program him with a firm understanding of respect for others' property!
 
32gig, 4g... hit the nightstand right on the volume button, punching it in and rendering the machine useless as the volume image is on screen and volume at zero all the time.....

Thoughts? Apple gonna hose me or should I try to take the case apart and fix myself? (if I can get it apart safely, I can straighten the case)....

There is likely a $199 core replacement option if they don't simply take mercy on you.
 
My wife and I are expecting our first child this week, and I am quite excited. I am a gadget freak with a slight gadget OCD, so I am sure I will have plenty of anxiety when he (Lincoln) gets a little curious and wants to play with "daddy's toys". I've spent 10 years working in behavioral modification, so hopefully I can program him with a firm understanding of respect for others' property!

Congrats on your first together! Enjoy Him and simply keep your gadgets and electronics up. My wife and I have three kids that are 6, 3, and 7 months old. We haven't had a problem with them breaking anything like an iPad. I usually will either put it up or in our bedroom, where our children are not allowed to go.

We will occasionally play with them on our iDevices under our watch and supervision.

Enjoy your child. They are a blessing!
 
BTW, for me there is no "technically" in honesty. You either are or your aren't. Its not the letter, its the spirit.... I totally owned up, and they gave me a fair deal. One good turn deserves another. Ocassionaly I get burned, but at least I know I did what's right....[/QUOTE]

Good that you were able to work out a fair deal. I agree with your statement above. I can't even imagine the posters that say fraud is okay. Really? Going down that road, how does one justify where that cutoff line is? Stealing on your tax returns or stealing from your family?

I see people that wear their religion on their sleeve and then get all excited when a store cashier makes a mistake in their error and they look at it like a "score". The poor minimum wage clerk....
 
just out of curiosity, do you have any kind of case or protection on the iPad?

Nope. just had the smart cover. As somebody who is very particular about design, putting a huge bulky cover ruins the reason I bought it in the first place. I don't have a case on my iPhone either. Yes, I have dropped it a couple times, but with minimal effect. I look at it this way - if I got a big ugly case/cover, I'd be LESS careful, and it would end up the same way. It'd be like covering the outside of my car in airbags to protect it from damage.. ain't gonna happen. I'd rather take a little care and enjoy it as designed.

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I didn't mean to insinuate that they're not responsible, but thanks for Applecare info: I just called them and purchased it. :)

I know.. no worries :)

I got a lesson on the value of apple care! OTOH, lets see... had apple products since 1990, and this is the first time I've needed it, so maybe cheaper for me to just have to suck it up and pay for stuff every 20 years or so :) I'm over it. The new toy is "broken in" now, and I'll stop worrying about it :)
 
I don't believe how people can post these horror stories especially when people have kids playing around with them. Heavy portable devices tend to break when dropped. I bought a griffin survivor for $59 at BestBuy 2 weeks ago. Yes, that sucker is a heavy son of a gun but it's protected and tested according to military spec. I even buy otterboxes for all my phones.
If your not willing to buy real cases or Apple insurance don't complain.
 
I wonder if local stores still have the same leeway to offer free repairs for accidental damage as they did in the past? I read somewhere that one reason Apple went to Applecare+ was that it would eliminate this practice. The rationale was too make the process more democratic. Person A would get a free repair and tell everyone about it. Person B would then be denied in a similar situation (but different store) and complain that he wasn't being treated the same as A.

Now it's pretty simple for a Genius or store manager. If you have A+ you get a free repair or $49 replacement in case of accidental damage. If you don't have A+ then you don't get the free repair or $49 replacement. No more arbitrary decisions. And, Apple makes more money.
 
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