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iPhone X Notch on XS Max

T

Thresher

macrumors member
Original poster
Aug 30, 2002
54
88
I just got the phone and started setting it up.

I have a X XS Max and the notch doesn't seem to be right. On every app, the notch has a little bubble coming off of the right side. I can't quite see it, but I think the hardware notch and the software notch aren't aligning, so the camera underneath that hole is showing through the side of the notch.

Is this normal? Is it just that the notch isn't scaling right on the iPhone X XS Max?
 
defective.

Bummer. Use it until they at least can hand over one to you. Not the worst defect, but shoddy.

Tell them you want something free for your grief. It was a terrible shock, and you don't feel quite right.
 
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Thresher said:
Sigh. Gonna be hard to get another one today.
Click to expand...

What I normally do, if I have problems with a new iPhone purchase, is contact Apple's 1-800 # or call a local Apple Store. They might be able to put together a solution soon. I am sorry you had a defective model, but only thing you can do is probably wait. Best of luck with the process and hope it gets resolved soon.
 
Looks like a cluster of bad pixels but too perfectly rounded so could be a software glitch. If a full iOS image restore doesn't fix it I'd exchange it.
 
Thresher said:
Sigh. Gonna be hard to get another one today.
Click to expand...

Apple ships replacement units separately from retail units. Chances are you will not have a problem getting a replacement today. I walked in right after the X release and even though they were “out of stock” of my model, I walked out with a brand new one.
 
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stanman64 said:
Apple ships replacement units separately from retail units. Chances are you will not have a problem getting a replacement today. I walked in right after the X release and even though they were “out of stock” of my model, I walked out with a brand new one.
Click to expand...

My phone didn’t work at launch one year (I think it was the 6s launch year). I took it back to store on launch day and was given a new phone on the spot. It was in a pain cardboard box and clearly not intended for retail sale, but it was brand new. I’m sure the have replacements just for this eventuality.
 
Jro29 said:
My phone didn’t work at launch one year (I think it was the 6s launch year). I took it back to store on launch day and was given a new phone on the spot. It was in a pain cardboard box and clearly not intended for retail sale, but it was brand new. I’m sure the have replacements just for this eventuality.
Click to expand...

Same here. It was a box with just a phone in it - not even any documentation. I commented how that’s really cool of them to do and the genius said “yeah, it’d be pretty silly to launch a brand new product and not have any backups right?”
 
stanman64 said:
Apple ships replacement units separately from retail units. Chances are you will not have a problem getting a replacement today. I walked in right after the X release and even though they were “out of stock” of my model, I walked out with a brand new one.
Click to expand...

I’m a hundred miles from an Apple store.
 
Thresher said:
https://imgur.com/a/GbqctJD
Click to expand...

giphy.gif
 
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Thresher said:
https://imgur.com/a/GbqctJD
Click to expand...

Wow, what could cause the pixels to fail in such an unusual pattern?

Usually pixels fail in a line, or a block of dead pixels... but a perfect semicircle of failed pixels? I'd love to know the manufacturing error that resulted in this.

Either way, you shouldn't have any trouble getting a replacement unit quickly. Apple keeps special stock on hand for this reason.
 
Hmmmm. Looks interesting. But notice you don’t have signal either. What happens if you put your phone in airplane mode. Is it still there?
 
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